Artificial Intelligence – Welcome Opportunity or Inescapable Challenge for Insurers?

whitePaper | March 2, 2023

While it might sometimes feel like a very settled market, motor insurance is changing as consumers’ needs change. A combination of the social and economic effects of the Covid-19 pandemic, inflationary forces and increased public concern about the environment are altering the way many U.K. consumers use their cars. One consequence of these changes is growing interest in non-annualised policies (NAPs) for motor insurance.

whitePaper | December 14, 2021

The cyber insurance market is changing fast, and conditions are getting tougher as the market hardens for the first time in its 15-plus year history. While most organizations already have some cyber insurance coverage, many are finding the bar for renewal is getting higher as capacity shrinks – and premiums are going up.

whitePaper | April 1, 2023

In a study conducted by KPMG, 96% of insurance CEOs reported the pandemic accelerated digitization initiatives. COVID-19 forced businesses of all shapes and sizes (along with consumers) to embrace digitization.

whitePaper | July 24, 2022

Consumers are frustrated with companies’ poor customer service, and they’re losing patience. They’re repeating personal information, waiting on hold, and talking to overworked, sometimes unfriendly, agents. And it comes at a high cost: if you’re delivering a poor customer experience (CX), 96% of consumers say they’ll leave your company.

whitePaper | December 13, 2022

A recent roundtable hosted by Insurance Post in association with LexisNexis Risk Solutions saw an expert panel discuss how data enrichment can be used from a post-loss perspective and what this change could mean for the future of property claims. This article provides a summary of the discussion.

whitePaper | July 1, 2022

As a form of cyber extortion, ransomware is malicious software that gains access to files or systems and blocks user access until the victim pays a ransom in exchange for a decryption key. It has become a serious issue as the number of attempted intrusions and successful attacks as well as the size of ransom demands have trended sharply higher in recent years. Cybercriminals are also deploying sophisticated approaches to extort their victims, including threats to release sensitive information or take down a firm’s website if the ransom is not paid. The development of the ransomware-as-a-service (RaaS) business model has supercharged this field of cybercrime and enabled threat actors, even with limited technical IT skills, to launch highly disruptive attacks.