Data-driven insurance: A path to strategic advantage

whitePaper | May 10, 2022

On 1st March 2022, The Insurance Network (TIN) and EXL, the leading Data, Analytics and Digital Transformation business hosted a breakfast briefing exploring automatic extraction and enrichment of unstructured pre-bind data to streamline processes and ultimately improve underwriting decisions in the London market. The discussions were moderated by David McKenzie, IT Business Relationship Director at CNA Hardy, and AI and transformation expert Sumeet Goswami, Head of Digital Transformation & Insurance Consulting at EXL. This summary explores the key themes from the discussions that followed.

whitePaper | June 24, 2022

For the third year running, Guidewire is publishing its survey of consumer attitudes towards insurers and general insurance products. Guidewire commissioned the market research agency Censuswide to survey a representative sample of 1,008 UK insurance customers aged 18 to 55+ in May 2022. The aim of the survey is to provide the latest insights into how UK insurance customers view insurers as well as insurance products and services. While the primary focus of this report is on the UK results, it is worth noting that Guidewire commissioned simultaneous parallel reports in France, Germany, and Spain.

whitePaper | December 20, 2022

Traditionally, those specialists working on data analytics and machine learning use cases have a fairly niche skill set. They have an innate aptitude for computer science, statistics, math and so forth.

whitePaper | June 23, 2022

We asked 2,000 insurance consumers from around the world what they feel P&C insurers are doing well, what their buying preferences are, and in what areas the industry can improve. The in-depth feedback and rich data about how consumers are engaging with the industry, their willingness to switch providers and what they think of insurance innovations offer significant strategic opportunities for carriers regionally and globally.

whitePaper | April 21, 2022

Progress in the areas of robotics, Artificial Intelligence (AI) and Machine Learning (ML) continues to define a new era of automation in finance. In the last decade, one such focus area for many financial organisations has been automating and modernising key back-office processes like reconciliations. Yet the insurance industry has lagged behind in this regard, relying on outdated reconciliation procedures far longer than any other financial sector. The result is that many firms today struggle with critical issues like differing data formats, manual processes and IT dependencies.

whitePaper | April 1, 2023

In a study conducted by KPMG, 96% of insurance CEOs reported the pandemic accelerated digitization initiatives. COVID-19 forced businesses of all shapes and sizes (along with consumers) to embrace digitization.