Why evolving consumer behaviors require changes from insurance providers

whitePaper | December 23, 2019

Whether you’re obtaining new clients or recruiting talent, the Financial Services space is incredibly competitive. In order to meet the collaborative and transparent demands of clients, firms must work to develop an involved community that’s loyal to them. With that goal in mind, customer satisfaction and relationship development are imperative, and—as clients seek out advisors and agents that are thought leaders and specialists, and Financial Services firms strive to become exactly that—personal branding is more important than ever. In fact, branding must become a focus of all client-facing employees.

whitePaper | May 3, 2022

The insurance industry is no stranger to technological change, whether it was forced to change or inspired by grander visions. For decades, the insurers that led the industry ranked as some of the most technologically innovative operations in the world. But the exact technologies that used to showcase the C-suite’s willingness to adopt cuttingedge solutions are now holding them back.

whitePaper | July 15, 2022

The insurance industry’s main objective is to make sure people are protected against every odd, and receive timely help in case of any incident. Yet, despite being an industry that revolves around people, many insurance companies are known for being labor-intensive and overly complicated. Customers have a hard time understanding the ins and outs of their own insurance policy premiums, and the entire experience can be taxing for everyone involved.

whitePaper | March 2, 2020

The insurance industry is operating in an age of radical disruption. Traditional insurers are no longer safe, with insurtechs challenging incumbents to rethink their business and operating models. The diversification of product offerings and ever-growing price competitiveness mean that customer expectations are changing faster than ever before.

whitePaper | November 12, 2019

A carrier’s quality assurance process is the backbone of its success. While not as well-known as underwriting or claims adjusting, QA is a vital part of insurance operations. QA auditors assess open, denied and paid claims to determine if avoidable errors occurred during processing, adjusting or settlement. Their reviews track performance against business standards and help improve internal operations and claim quality. QA gives employees vital information with teachable

whitePaper | June 14, 2023

Reinsurance is a vital function, empowering insurers to offer more coverage to more customers at a more competitive price. But at a time when every insight, innovation and advantage is needed to help insurers take ownership of their reinsurance program, their antiquated reinsurance management systems and methods may be the biggest factor limiting their reinsurance program success and business performance.