10 MUST-HAVE HUMAN-MACHINE FUSION SKILLS FOR INSURANCE WORKFORCES

Tara evison | May 23, 2019

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The adoption of intelligent technologies is putting pressure on insurers to build future-fit workforces capable of human-machine collaboration. Eight fusion skills, underpinned by 10 core intelligences, provide a broad guideline for insurance business leaders directing training efforts and forming teams.Today, insurers need to move quickly to equip their workforces with the missing middle skills they need for human-machine collaboration. Accenture’s research offers insight and a practical guide to help insurers plan workforce and individual training, and form teams with the right skills.

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Distinguished Programs

Distinguished Programs is a national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Cultural Institutions and Hospitality & Restaurants.

OTHER ARTICLES

Digital transformation in the Insurance industry: are you there?

Article | April 1, 2020

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Covid-19 will make cyber and digital insurance policies more relevant than ever

Article | April 17, 2020

Kennedy's Elizabeth Bardsley discusses the risks brokers need to be aware of as more and more professionals work from home as a result of the coronavirus pandemic. As the insurance industry continues to grapple with the Covid-19 pandemic, many have begun to give thought to what lasting changes will stay with us once the crisis has passed. For example, attitudes towards flexible working are expected to permanently change as more and more professionals work from home. And in a similar vein, we are likely to see a significant impact on the popularity of cyber and digital liability policies.

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2020: Winning in the Digital Revolution of Insurance

Article | February 19, 2020

Technology, consumer demand, new competition, and changing market dynamics are revolutionizing the insurance industry. The increased pace of innovation and change has challenged traditional insurance practices and created a new age of insurance defined by greater connectivity and automation. Technology and innovation are creating unprecedented opportunity to generate greater operational efficiencies and more value for your business.

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Insurance Chatbots: Optimizing Customer Experiences

Article | April 13, 2020

Artificial intelligence (AI) has changed the insurance industry – and customer service is no exception. One of the most common forms of AI are the use of chatbots, which Forbes defines as “software functionality that is designed to receive conversational input through text of voice and then generate a response that is also in natural language.” In other words, instead of interacting with a human, you’re “chatting” with a bot that’s programmed to understand your questions and direct you to the right place.

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Distinguished Programs

Distinguished Programs is a national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Cultural Institutions and Hospitality & Restaurants.

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