2017 Future of Claims Study

| August 10, 2017

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The auto insurance industry is no exception to this trend. Increasingly customers are looking for digital solutions to meet their auto insurance needs and that includes claims processing. There are a number of dynamics driving change in today’s auto claims industry, including increased claim frequency and severity, a looming talent shortage and intensified pressure to reduce loss adjustment expense (LAE). These dynamics are compounded by pressure from customers who are looking to save time and desire an easier, more convenient claims experience. New data analytics capabilities can help carriers meet these challenges. This study provides a glimpse into the future of claims processing.

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