3 questions to ask your insurance chatbot technology provider

| January 22, 2020

article image
When implementing new technology into a tightly regulated industry, it can feel like a leap into the unknown. We all know that we need to step closer to our customers. The insurance industry currently has just two highly emotional points of contact: first, when you make a purchase, and second, when you file a claim. This provides limited data in the in-between, and is leading to customers feeling abandoned by their insurer at their time of need.

Spotlight

Allianz Life

Allianz Life Insurance Company of North America (Allianz Life) has been keeping its promises since 1896. As a leading provider of annuities and life insurance, today we carry on that tradition by helping Americans achieve their retirement income goals. Were also part of Allianz SE, a global leader in the financial services industry with a presence in more than 70 countries and nearly 155,000 employees worldwide.

OTHER ARTICLES

How insurers can use big data to manage the COVID-19 pandemic

Article | March 27, 2020

Insurers are stuck between a rock and a hard place. The recent COVID-19 pandemic has forced much of the world to grind to a halt. As companies struggle to manage the impacts on their supply chains and bottom line, greater pressure is placed on insurers to support their clients while also mitigating the downside for their own businesses. On one end, the needs of insureds are higher. Business operations are global and more complex; all the while, clients expect more bespoke service and support.

Read More

Will COVID-19 Disrupt Insurtech?

Article | March 27, 2020

If there is one thing that we have all learned with the spread of COVID-19, it is that there is virtually no industry that is immune to its impact. The global pandemic is disrupting the daily lives of individuals, the operations of businesses, the activities of governments and even the approach of cherished institutions like museums, universities and religious organizations. The P&C insurance industry, like many others, is reeling from the implications of the virus. Amid the rapid changes, it is important to assess the impact of COVID-19 on the insurtech movement. After all, insurtech has always been touted as the ultimate disruptor of the insurance industry. But, might COVID-19 prove to be a disruptor to insurtech?

Read More

Top 3 Challenges to Data Science and Machine Learning Adoption in Insurance

Article | March 27, 2020

Hiring people with skills in machine learning is extremely difficult across industries due to a shortage of talent and skyrocketing demand. But the insurance industry is better positioned than most to overcome this challenge via upskilling. With tens (possibly hundreds) of statistics-minded actuaries already on staff, providing the right tools to nudge them into the world of data science is a small step. Upskilling business staff is also a great way to fill talent gaps, and in many ways, it’s necessary for insurance businesses that want to democratize data science.

Read More

How InsurTech-Insurance Partnership Delivers New Product Innovations

Article | March 27, 2020

In 2019, InsurTech funding reached $6 billion, acknowledging the pace that technology can bring to overcome the age-old Insurance problems, the State of AI in Insurance 2020 says. While Incumbents are known for their core competencies in end-to-end insurance processes (from underwriting to claims settlement and reinsurance), InsurTechs are enticing millennials with fully digital innovative products and solutions.

Read More

Spotlight

Allianz Life

Allianz Life Insurance Company of North America (Allianz Life) has been keeping its promises since 1896. As a leading provider of annuities and life insurance, today we carry on that tradition by helping Americans achieve their retirement income goals. Were also part of Allianz SE, a global leader in the financial services industry with a presence in more than 70 countries and nearly 155,000 employees worldwide.

Events