3 questions to ask your insurance chatbot technology provider

| January 22, 2020

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When implementing new technology into a tightly regulated industry, it can feel like a leap into the unknown. We all know that we need to step closer to our customers. The insurance industry currently has just two highly emotional points of contact: first, when you make a purchase, and second, when you file a claim. This provides limited data in the in-between, and is leading to customers feeling abandoned by their insurer at their time of need.

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Cardif Pinnacle

Cardif Pinnacle is the UK insurance business within BNP Paribas Cardif, which serves 100 million customers around the world. We are part of the global banking group, BNP Paribas, a European leader with a significant international reach. As the insurance subsidiary of BNP Paribas, Cardif aims to be the global benchmark for insurance partnerships and the leading provider of personal insurance solutions.

OTHER ARTICLES

The Impact of COVID-19 on Insurance Companies

Article | April 9, 2020

The speed at which COVID-19 is impacting the economy is unprecedented. Like many businesses, insurance companies are facing unique challenges in this rapidly evolving situation. How insurers approach and respond to these challenges will influence their resiliency and ultimately how they will fare. Insurance companies are facing new pressures as they are hit with multiple challenges—all at once.

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Does Business Interruption Insurance Cover COVID-19 Closures?

Article | April 2, 2020

Our clients are asking us: Do commercial property and, specifically, business interruption insurance policies provide coverage for COVID-19-related losses? As discussed below, it is critical that you promptly review your company’s policies, exclusions and relevant endorsements to evaluate whether your business has coverage in the wake of COVID-19. If appropriate, you should make a claim with your insurance carrier.

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How Big Data is Impacting Client Expertise in Insurance Industry?

Article | February 19, 2020

Big data has helped the financial services industry, including with the insurance industry, evolve like never before. Maximum count of traditional insurers and insurance corporations are preferring big data analytics to boost client expertise. Moreover, insurers are utilizing massive big data to its fullest capability or are there scope to try and do more? The insurance regulator has already allowed a sandbox, a mechanism to promote and facilitate innovation, and currently, the Federal Reserve Bank of Asian country has planned a sandbox for fintechs. Disha Sanghvi asks specialists if this may cause higher utilization of massive information and a lot of innovation within the insurance space.

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Covid-19 will make cyber and digital insurance policies more relevant than ever

Article | April 17, 2020

Kennedy's Elizabeth Bardsley discusses the risks brokers need to be aware of as more and more professionals work from home as a result of the coronavirus pandemic. As the insurance industry continues to grapple with the Covid-19 pandemic, many have begun to give thought to what lasting changes will stay with us once the crisis has passed. For example, attitudes towards flexible working are expected to permanently change as more and more professionals work from home. And in a similar vein, we are likely to see a significant impact on the popularity of cyber and digital liability policies.

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Spotlight

Cardif Pinnacle

Cardif Pinnacle is the UK insurance business within BNP Paribas Cardif, which serves 100 million customers around the world. We are part of the global banking group, BNP Paribas, a European leader with a significant international reach. As the insurance subsidiary of BNP Paribas, Cardif aims to be the global benchmark for insurance partnerships and the leading provider of personal insurance solutions.

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