Adjust Your Claims Audits: 5 Common Issues and How to Fix Them

| November 12, 2019

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A carrier’s quality assurance process is the backbone of its success. While not as well-known as underwriting or claims adjusting, QA is a vital part of insurance operations. QA auditors assess open, denied and paid claims to determine if avoidable errors occurred during processing, adjusting or settlement. Their reviews track performance against business standards and help improve internal operations and claim quality. QA gives employees vital information with teachable

Spotlight

Saffron Insurance

Since 1954 when the business commenced trading, providing motor insurance that the NFU were unable to place, Saffron Insurance has been providing an local insurance service to the people of East Anglia. Staff are experienced, friendly, motivated, have extensive knowledge of the area and are committed to giving the highest levels of customer service - a service which is clearly appreciated, with business retention rates running at over 90%.

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Spotlight

Saffron Insurance

Since 1954 when the business commenced trading, providing motor insurance that the NFU were unable to place, Saffron Insurance has been providing an local insurance service to the people of East Anglia. Staff are experienced, friendly, motivated, have extensive knowledge of the area and are committed to giving the highest levels of customer service - a service which is clearly appreciated, with business retention rates running at over 90%.

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