Aligning behind your customer agenda

| August 29, 2018

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Organizations become successful outperformers when they establish a customer agenda and take specific steps to align their capabilities behind it. The customer agenda is based on a deep understanding of who the customer is and what the customer needs and values, along with how the organization can deliver value to that customer while capturing value itself.

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NJM Insurance Group

Established in 1913, we have insured generations of customers with outstanding customer service and competitive rates. We're a regional insurer with a national reputation for outstanding customer and claims satisfaction, based entirely on policyholder feedback. Today, we insure more than 1 million drivers and nearly 320,000 homes, apartments, and condos. We also offer Umbrella Insurance, and provide our customers with convenient access to Flood, Motorcycle, ATV, Watercraft, and Collector Car Insurance.

OTHER ARTICLES

What is the Expense Ratio for an Insurance Company?

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Impact of Coronavirus on Life and Health Insurance Policies

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Coronavirus has caused 9 deaths in India so far, with confirmed cases to touch the 600 mark soon. As numbers increase rapidly, how can health and life insurance policies come to your aid if you or your family member is tested covid-19 positive? Earlier this month, the Insurance Regulatory and Development Authority of India (Irdai) had issued guidelines for health insurers asking to expedite coronavirus related claim settlement in the case of hospitalisation.

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Top Features of an Effective Claims Management System

Article | March 12, 2020

Claims are a critical part of the insurance business. Even if your insurance company is not as big as Axa or Allianz, you need to have an efficient claims management system. Clients’ mindset and expectations are different from what they were 10 years ago. A recent survey called Insurance 2020: The digital prize — taking customer connections to a new level has brought to light some fascinating facts.

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IoT Combined With AI? A Revolution

Article | February 17, 2020

Data is the foundation of insurance, and two emerging technologies, the Internet of Things (IoT, and artificial intelligence (AI), are making that foundation more useful than ever. IoT allows internet-connected devices to send and receive real-time data. Insurers are increasingly using IoT data to streamline operations, improve customer engagement, offer discounts for and encourage healthy behavior such as safe driving and regular exercise, calculate risks more accurately, boost competitive advantage and streamline compliance.

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Spotlight

NJM Insurance Group

Established in 1913, we have insured generations of customers with outstanding customer service and competitive rates. We're a regional insurer with a national reputation for outstanding customer and claims satisfaction, based entirely on policyholder feedback. Today, we insure more than 1 million drivers and nearly 320,000 homes, apartments, and condos. We also offer Umbrella Insurance, and provide our customers with convenient access to Flood, Motorcycle, ATV, Watercraft, and Collector Car Insurance.

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