Aligning behind your customer agenda

| August 29, 2018

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Organizations become successful outperformers when they establish a customer agenda and take specific steps to align their capabilities behind it. The customer agenda is based on a deep understanding of who the customer is and what the customer needs and values, along with how the organization can deliver value to that customer while capturing value itself.

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Fallon Health

Fallon Health is a not-for-profit health care services organization that supports the diverse and changing needs of those we serve. We are the only health plan in Massachusetts that is both an insurer and provider of care.

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Spotlight

Fallon Health

Fallon Health is a not-for-profit health care services organization that supports the diverse and changing needs of those we serve. We are the only health plan in Massachusetts that is both an insurer and provider of care.

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