Artificial intelligence and the future of insurance

JASON RODRIGUEZ | December 18, 2019

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Artificial intelligence (AI) is changing the world. From game shows — where IBM Watson wins at Jeopardy — to medical advances and business decisions, the implications are staggering. Due to the highly quantifiable nature of insurance company operations, AI will have a transformative impact. While claims handling has traditionally taken a back seat in technology advancements compared to other insurance functions like actuarial, marketing and underwriting, this is starting to change.

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Blue Cross and Blue Shield of Kansas City

Blue Cross and Blue Shield of Kansas City (Blue KC) is an independent licensee of the Blue Cross Blue Shield Association and a not-for-profit health insurance provider serving more than one million members in 32 counties in greater Kansas City and northwest Missouri and Johnson and Wyandotte counties in Kansas.

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