Best practices for increasing policyholder retention and satisfaction

| February 3, 2020

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The U.S. property and casualty (P&C) insurance market continues to rank among the most competitive in the world, and the competition is only getting stiffer. In an effort to differentiate themselves from the competition, many insurance carriers have turned to aggressive pricing in the form of lower premiums for policyholders. Still others have tried to pull ahead of the pack with self-service claims models or other specialized insurance products.

Spotlight

The Horton Group

The Horton Group began in 1971 as a single location, eight-person insurance agency in Orland Park, Illinois. Today, Horton is a large, stable insurance broker that delivers complex solutions to thousands of customers. The company currently features seven offices in four states.

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Article | April 7, 2020

Chatbots are capable of providing one-on-one consultancy to website visitors, customers, as well as internal employees. In the insurance industry, this is vital, as it is a large, complex industry that customers and employees alike may have questions about. Where do chatbots fit in within the insurance industry? One of our chatbot experts has crafted a list of key areas for chatbots in the insurance industry.

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Spotlight

The Horton Group

The Horton Group began in 1971 as a single location, eight-person insurance agency in Orland Park, Illinois. Today, Horton is a large, stable insurance broker that delivers complex solutions to thousands of customers. The company currently features seven offices in four states.

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