Chatbot for Insurance

| February 5, 2020

article image
Did your know one-third of the insurance business is expected to be generated via digital channels in the next 5 years. The companies that leverage AI-driven customer data for chatbots shall flourish far into the future.

Spotlight

Brown & Riding Insurance Services

Brown & Riding was founded in Northern California in 1980 and has grown to become one of the largest wholesale insurance brokerages in the United States. Our long history of success and growth as an organization is directly attributable to our unwavering focus on improving as a company and helping clients achieve their objectives in the most efficient, cost effective, and transparent manner possible.

OTHER ARTICLES

How AI will improve CX in insurance

Article | March 10, 2020

How many times have you called customer service expecting a quick answer, but were instead passed around to a number of different people who didn’t have your full story, forcing you to repeat yourself unnecessarily? And how many times did this lead to a much longer-than-expected resolution? We’ve all experienced this at least once and as a result, we understand the importance of streamlining experiences to keep customers happy. It begs the question: How can you deliver an experience that doesn’t leave customers running for the hills?

Read More

Will Digital Overload Turn Consumers Away From Insurtech Products?

Article | February 14, 2020

Despite consumers never having had so much choice of technology, media and telecommunications (TMT) products and services, many UK households are becoming overwhelmed by the prospect of switching provider, which is leading to apathy among consumers. This kind of weariness with online tech could well hamper new insurtech start-ups, looking to win over new customers who are already browsing their fave websites and apps.

Read More

Coronavirus and insurance: threat or opportunity?

Article | April 17, 2020

The world is facing an unprecedented situation like never before. In the span of a couple of weeks, a visually undetectable virus has wreaked havoc and driven everyone home. COVID-19 had led offices to close, the economy to slow down, and has isolated us in our homes. Zooming in on the insurance industry, the effects haven’t gone unnoticed here either. Since no one was prepared for a pandemic of this scale, people are scrambling to know what their insurance covers. Those who weren’t covered are enquiring if they can get covered now. Travel and health insurance are the specific types are making the most news.

Read More

Business insurance coverage in the COVID-19 era

Article | April 7, 2020

Businesses globally are reeling from the multiple impacts of COVID-19: lost revenue, expanded workers’ compensation claims, and potential third-party liability, to name a few. As the losses grow and uncertainty continues, businesses are turning to their insurers for coverage. Whether and to what extent coverage will be available will depend on the facts, the science, the law, the policy, and, inevitably, the courts.

Read More

Spotlight

Brown & Riding Insurance Services

Brown & Riding was founded in Northern California in 1980 and has grown to become one of the largest wholesale insurance brokerages in the United States. Our long history of success and growth as an organization is directly attributable to our unwavering focus on improving as a company and helping clients achieve their objectives in the most efficient, cost effective, and transparent manner possible.

Events