CITIZEN AI IN LIFE INSURANCE

RICHARD MILLER | June 7, 2018

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An Accenture client in life and health insurance, for example, expects to reduce handling times for certain claims from around 100 days to less than five seconds using machine learning, text analytics, and optical character recognition. Results like that pique the interest of many life insurers. Yet AI’s combination of capability and autonomy means it can’t be regarded as a simple software tool. AIs are making choices with profound consequences for customers, employees, and organizations. Like humans, AIs should “act” responsibly, explain their decisions, and work well with others.

Spotlight

Saffron Insurance

Since 1954 when the business commenced trading, providing motor insurance that the NFU were unable to place, Saffron Insurance has been providing an local insurance service to the people of East Anglia. Staff are experienced, friendly, motivated, have extensive knowledge of the area and are committed to giving the highest levels of customer service - a service which is clearly appreciated, with business retention rates running at over 90%.

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Spotlight

Saffron Insurance

Since 1954 when the business commenced trading, providing motor insurance that the NFU were unable to place, Saffron Insurance has been providing an local insurance service to the people of East Anglia. Staff are experienced, friendly, motivated, have extensive knowledge of the area and are committed to giving the highest levels of customer service - a service which is clearly appreciated, with business retention rates running at over 90%.

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