Claims in the digital age: How insurers can get started

SAMANTHA PRYMAKA | April 20, 2018

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The insurance industry is in the midst of a radical, digitally infused shake-up. Customers are embracing digital channels, and technologies such as the connected car, smart home solutions, and artificial intelligence (AI) have ushered in an era of new products built on data and analytics. Attackers insurers with pure-play digital business models, such as Lemonade in the United States, Youse in Latin America, or Nexible in Europe are using digital applications such as chatbots to turn the process of buying a policy or filing a claim into a fast, simple, and satisfying experience. This approach is a far cry from the analog, and often frustrating, processes of traditional insurers.

Spotlight

Berkshire Hathaway Homestate Companies

The Berkshire Hathaway Homestate Companies (BHHC) are a group of six regional insurance carriers that are part of the Berkshire Hathaway Insurance Group. Headquartered in Omaha, Nebraska, and with more than 40 years in business, BHHC has evolved from a regional carrier to a national insurance group writing a diverse book of policies from coast to coast.

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