CONVENIENT, FAST AND HYPER-RELEVANT: PERSONALIZING THE INSURANCE CUSTOMER EXPERIENCE

ERIK SANDQUIST | June 11, 2019 | 200 views

Todays insurance customers desire personalized, convenient and quick service. Accentures 2019 Global Financial Services Consumer Study made it more apparent than ever that serving customers in demographic segments is not as effective as serving them as individuals. But how can insurers manage hyper-relevance to millions of customers?The study surveyed 47,000 banking and insurance customers across 28 markets in Asia, Europe and North America. Its aim was to uncover what consumers want most from their providers, as well as major trends in how technological advancements affect consumer expectations.

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RLI Insurance Company

RLI is a specialty insurance company that offers a diversified portfolio of property and casualty coverages and surety bonds serving niche or underserved markets. We combine profitable underwriting, solid investment returns and effective capital management to deliver consistent, long-term growth in shareholder value. RLI has more than 850 employees in 50 locations across the United States.

OTHER ARTICLES
INSURANCE TECHNOLOGY

How InsurTech-Insurance Partnership Delivers New Product Innovations

Article | July 15, 2022

In 2019, InsurTech funding reached $6 billion, acknowledging the pace that technology can bring to overcome the age-old Insurance problems, the State of AI in Insurance 2020 says. While Incumbents are known for their core competencies in end-to-end insurance processes (from underwriting to claims settlement and reinsurance), InsurTechs are enticing millennials with fully digital innovative products and solutions.

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INSURANCE TECHNOLOGY

The role of AI in enhancing claims experience for Insurance customers

Article | July 20, 2022

Insurance customers are most vulnerable when they file a claim. Be it life or general insurance, claims are filed in distress. This is also a critical moment for Insurers. The claims experience they deliver determines customer loyalty, which also influences referral customers in the long run. In the Insurance industry, where products and pricing among the competitors are almost the same, customer experience becomes the main differentiator.

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INSURANCE TECHNOLOGY

5 Deep Learning Use Cases for the Insurance Industry

Article | July 19, 2022

In 2010, with the launch of the Image Net Competition, a vast dataset of about 14 million labeled images was made open-source to inspire the development of cutting-edge image classifiers. This was when Deep Learning technology got it’s a real breakthrough and since then there’s been no looking back for advancements in this field.

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DOES YOUR INSURANCE COMPANY ACTUALLY NEED BLOCKCHAIN RIGHT NOW?

Article | February 10, 2020

Blockchain has great potential to create value for insurance organizations. But these are the three questions to ask before you make the investment. In my last post, I spoke about why teamwork is the key to unlocking blockchain’s true value. Today I want to talk about the key things to consider before pulling the trigger on investing in blockchain. Not because I want to deter you, but because it might not be the right solution for you at this time.

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Spotlight

RLI Insurance Company

RLI is a specialty insurance company that offers a diversified portfolio of property and casualty coverages and surety bonds serving niche or underserved markets. We combine profitable underwriting, solid investment returns and effective capital management to deliver consistent, long-term growth in shareholder value. RLI has more than 850 employees in 50 locations across the United States.

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