CREATING IMMERSIVE CUSTOMER EXPERIENCES IN INSURTECH

DONNA JERMER | December 18, 2018

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Immersive customer experiences and customer-first business models are making the buying of health care, education and even insurance – once long and labored processes as easy as pressing a button, clicking a link in Facebook, or chatting on a messaging platform. A change is due. Let’s take insurance as an example. Why not make the daunting prospect for first-time insurance buyers and comparison shopping for existing customers a more effortless and even enjoyable process? Dialing the phone to wait for an insurance agent in order to initiate a prolonged buying process can be a time-consuming and uncomfortable buying experience for many customers. 67% of consumers say they would not do business with an agent/advisor with an out-of-date website or disjointed buying experience.

Spotlight

Wardlaw Claims Service, LLC

Wardlaw Claims Service is an industry-leading claims management and risk solutions firm founded in 1965. Today, we remain one of the largest privately held IA firms in the industry. No large conglomerates here! Our clients experience personalized services tailored to the nature of their risk management needs. Our services range from Daily & Catastrophe Field Adjusting in Residential and Commercial Property to Desk Adjusting, Auto Appraisal, Casualty & Liability, Emergency Services Invoice Reviews and more. We use industry leading claims technology to best serve our clients and their policyholders with INTEGRITY, ACCURACY & EXCELLENCE.

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Spotlight

Wardlaw Claims Service, LLC

Wardlaw Claims Service is an industry-leading claims management and risk solutions firm founded in 1965. Today, we remain one of the largest privately held IA firms in the industry. No large conglomerates here! Our clients experience personalized services tailored to the nature of their risk management needs. Our services range from Daily & Catastrophe Field Adjusting in Residential and Commercial Property to Desk Adjusting, Auto Appraisal, Casualty & Liability, Emergency Services Invoice Reviews and more. We use industry leading claims technology to best serve our clients and their policyholders with INTEGRITY, ACCURACY & EXCELLENCE.

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