CUSTOMER ENGAGEMENT STARTS HERE: MEASURING TRENDS IN THE INSURANCE EXPERIENCE

| April 11, 2019

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For several years now, Majesco has been discussing the most crucial question insurers have on their plates. “How easy is it for a customer to do business with an insurer?” At one time, it almost didn’t matter. Those who needed insurance accepted the hurdles and hoops of the insurance process. That was the process for decades and everyone abided by the way insurance worked. Today’s customer has challenged and flipped that model on its head. Now, the experience and ease is everything. Customers want the process to meet them where they are. They have a set of new rules of engagement: These are the criteria that insurers must consider as they reimagine and rebuild their business models to fit the future of insurance. Insurers must not only abide by these rules of engagement today, but they must also predict where, when, how and what will engage customers in the future.

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TheBestIRS, Insurance Recruiting Specialists

TheBestIRS, Insurance Recruiting Specialists, is the leading temporary staffing, direct hire recruiting, and independent adjusting company dedicated to the claims industry. For those looking to add to their teams, TheBestIRS provides: Dedicated Account Manager available 24/7/365. Customizable staffing experience per our clients’ needs. Licensed and experienced claims adjusters and examiners.

OTHER ARTICLES

Covid-19 will make cyber and digital insurance policies more relevant than ever

Article | April 17, 2020

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What is the Expense Ratio for an Insurance Company?

Article | April 17, 2020

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Does Business Interruption Insurance Cover COVID-19 Closures?

Article | April 17, 2020

Our clients are asking us: Do commercial property and, specifically, business interruption insurance policies provide coverage for COVID-19-related losses? As discussed below, it is critical that you promptly review your company’s policies, exclusions and relevant endorsements to evaluate whether your business has coverage in the wake of COVID-19. If appropriate, you should make a claim with your insurance carrier.

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Impact of Coronavirus on Life and Health Insurance Policies

Article | April 17, 2020

Coronavirus has caused 9 deaths in India so far, with confirmed cases to touch the 600 mark soon. As numbers increase rapidly, how can health and life insurance policies come to your aid if you or your family member is tested covid-19 positive? Earlier this month, the Insurance Regulatory and Development Authority of India (Irdai) had issued guidelines for health insurers asking to expedite coronavirus related claim settlement in the case of hospitalisation.

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Spotlight

TheBestIRS, Insurance Recruiting Specialists

TheBestIRS, Insurance Recruiting Specialists, is the leading temporary staffing, direct hire recruiting, and independent adjusting company dedicated to the claims industry. For those looking to add to their teams, TheBestIRS provides: Dedicated Account Manager available 24/7/365. Customizable staffing experience per our clients’ needs. Licensed and experienced claims adjusters and examiners.

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