Digital Insurance 2.0: Playbooks for P&C Insurers to Win in the Digital Age

| April 15, 2018

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R. Buckminster Fuller is often hailed as “one of the greatest minds of our times” for his comprehensive perspective on problems within the world and as a pioneer in the design of innovative technology solutions that envisioned and imagined a new future. This quote encapsulates what leading innovative insurers and InsurTech startups are doing building a new insurance business model or playbook that embraces the new technologies, customer expectations and shifting market boundaries necessary to succeed in the Digital Age.

Spotlight

The Ardonagh Group

The Ardonagh Group brings together leading businesses in their fields to create a smart new vision for the insurance industry. Autonet, Carole Nash, Chase Templeton, Direct Group, Price Forbes and Towergate are active across distribution, wholesale, underwriting and services. Together we form the principal diversified and independent broking and underwriting group in the UK. That adds up to a network of over 100 offices and a workforce of over 6,000 people, whose commitment to customer service is now enhanced by access to a broader range of products and risk solutions.

OTHER ARTICLES

Claims - the final frontier for insurtechs

Article | March 4, 2020

What is the insurtech difference when it comes to claims? Jonathan Swift mulls on how the Next Generation is starting to figure this out “The claims experience is really critical to our brand and making sure that customers are saying Digital Risks is who I am insured with. Whilst others struggle with that, we want to be a case that if you have a claim it is Digital Risks who you are dealing with.” This sentiment is interesting because there has perhaps been an – incorrect – assumption that insurtechs are really only focused on acquiring customers by making it as simple as possible.

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What is Fiduciary Liability in Business?

Article | March 2, 2020

Fiduciary liability coverage, also known as management liability insurance, was formed to protect businesses against costly claims that are born out of a breach in fiduciary duty. This policy, in essence, protects employers against liabilities for managing employee benefits. For businesses carrying management liability insurance, it’s important to look at how this kind of coverage breaks down to provide comprehensive protection and what kinds of liabilities businesses are up against. Here’s a better look.

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The role of AI in enhancing claims experience for Insurance customers

Article | February 12, 2020

Insurance customers are most vulnerable when they file a claim. Be it life or general insurance, claims are filed in distress. This is also a critical moment for Insurers. The claims experience they deliver determines customer loyalty, which also influences referral customers in the long run. In the Insurance industry, where products and pricing among the competitors are almost the same, customer experience becomes the main differentiator.

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COVID-19: How Insurance Can Help Mitigate Business Losses through the Crisis

Article | March 19, 2020

The COVID-19 outbreak is now a pandemic, affecting governments, businesses and individuals all over the world. As borders are closed, and day to day life is put on hold, it presents an unprecedented threat to the global economy and to the future viability of many businesses. Nevertheless, there are steps that organisations can take to protect themselves, and to ensure the financial consequences are kept to a minimum. In particular, businesses should be considering whether they can mitigate losses through their existing insurance policies. Regardless of the type of insurance, particular attention should be paid to notice requirements typically set out in each policy wording.

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Spotlight

The Ardonagh Group

The Ardonagh Group brings together leading businesses in their fields to create a smart new vision for the insurance industry. Autonet, Carole Nash, Chase Templeton, Direct Group, Price Forbes and Towergate are active across distribution, wholesale, underwriting and services. Together we form the principal diversified and independent broking and underwriting group in the UK. That adds up to a network of over 100 offices and a workforce of over 6,000 people, whose commitment to customer service is now enhanced by access to a broader range of products and risk solutions.

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