Digital Integration Hubs: Bringing customer service up to speed in the insurance sector

| January 3, 2020

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When consumers request information, submit a query or make a claim with an insurer… there are a number of processes which take place behind the scenes before a conclusion is reached. However, with retailers and other services providing ever faster responses, whether online or on the phone, there is increasing pressure on insurance businesses to speed up these processes and meet the expectations of the modern customer. Now accustomed to finding what they need in a few clicks of a button, customers may simply switch to a competitor if they have to wait too long. The problem for insurers is how to update their consumer-facing IT systems without affecting back-end systems that store critical business information.

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The ABD Team

We are the ABD Team. Our 250+ risk and reward advisors are dedicated to helping you understand the relationship between risks and rewards—so that you can strike the right balance to achieve your goals. We partner with organizations of all sizes to help them develop strategies and tactics that fit their unique culture, taking care of the details so that they can stay focused on building success.

OTHER ARTICLES

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RPA in Insurance: 6 Tips for Success

Article | March 22, 2020

It’s not hard to understand the appeal of Robotic Process Automation, or RPA, in insurance: by automating mundane, repetitive tasks like data entry, it can reduce costs and cut cycle times while freeing employees to focus on providing better service to customers. Over the past few years, I’ve talked with, advised, and worked alongside insurance companies as they implemented RPA. All of them have benefited, but few have gained as much as they expected.

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How artificial Intelligence is changing insurance

Article | March 22, 2020

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Spotlight

The ABD Team

We are the ABD Team. Our 250+ risk and reward advisors are dedicated to helping you understand the relationship between risks and rewards—so that you can strike the right balance to achieve your goals. We partner with organizations of all sizes to help them develop strategies and tactics that fit their unique culture, taking care of the details so that they can stay focused on building success.

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