DIGITAL SOLUTIONS TO BETTER SERVE HEALTH INSURANCE CUSTOMERS

CEGEDIM INSURANCE SOLUTIONS | August 28, 2017

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The Health Insurance ecosystem is changing. Until a few years ago, insurers were mainly driven by risk; today, a customer-centric vision is at the heart of all their strategic decisions. The objective is to understand and address customers’ needs, so as to increase their loyalty. To do so, it is critical that customers perceive their policy benefits and associate them with their provider. This allows the insurers to evolve from passive Payers to more proactive Partners. Along with this journey, digital represents a fantastic opportunity, enabling new and innovative services. Here is how digital solutions can improve the services you offer your customers.

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ICBC (Insurance Corporation of British Columbia

The Insurance Corporation of British Columbia (ICBC) is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. Governed by a board of directors, CEO and management team, were committed to our 3.3 million customers and their safety on the road. We license and insure drivers and vehicles across B.C. through our service centres, plus a network of more than 900 independent brokers and government agent offices.

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The Insurance Corporation of British Columbia (ICBC) is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. Governed by a board of directors, CEO and management team, were committed to our 3.3 million customers and their safety on the road. We license and insure drivers and vehicles across B.C. through our service centres, plus a network of more than 900 independent brokers and government agent offices.

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