DIGITAL SOLUTIONS TO BETTER SERVE HEALTH INSURANCE CUSTOMERS

CEGEDIM INSURANCE SOLUTIONS | August 28, 2017

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The Health Insurance ecosystem is changing. Until a few years ago, insurers were mainly driven by risk; today, a customer-centric vision is at the heart of all their strategic decisions. The objective is to understand and address customers’ needs, so as to increase their loyalty. To do so, it is critical that customers perceive their policy benefits and associate them with their provider. This allows the insurers to evolve from passive Payers to more proactive Partners. Along with this journey, digital represents a fantastic opportunity, enabling new and innovative services. Here is how digital solutions can improve the services you offer your customers.

Spotlight

Health Alliance Plan

We are a non-profit, Michigan-based company and a subsidiary of the Henry Ford Health System, one of the nation's leading health care systems. We provide health plans for everyone -- individuals and companies of all sizes. Since 1960, we’ve partnered with leading doctors, hospitals, employers and community organizations to enhance the lives of those we touch. We offer six distinct health insurance lines: • Group Insured Commercial • Individual • Medicare • Medicaid • Self-Funded • Network Leasing HAP also provides: • Award-winning wellness programs • Community outreach • Digital health tools • Disease management services • Personalized customer service

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Spotlight

Health Alliance Plan

We are a non-profit, Michigan-based company and a subsidiary of the Henry Ford Health System, one of the nation's leading health care systems. We provide health plans for everyone -- individuals and companies of all sizes. Since 1960, we’ve partnered with leading doctors, hospitals, employers and community organizations to enhance the lives of those we touch. We offer six distinct health insurance lines: • Group Insured Commercial • Individual • Medicare • Medicaid • Self-Funded • Network Leasing HAP also provides: • Award-winning wellness programs • Community outreach • Digital health tools • Disease management services • Personalized customer service

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