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Digitalization and the changing insurance customer experience
NISCHAL KAPOOR | May 30, 2018
Hannover Re, with gross premium of around EUR 17.8 billion, is the fourth-largest reinsurer in the world.
Article | February 19, 2020
Big data has helped the financial services industry, including with the insurance industry, evolve like never before. Maximum count of traditional insurers and insurance corporations are preferring big data analytics to boost client expertise. Moreover, insurers are utilizing massive big data to its fullest capability or are there scope to try and do more? The insurance regulator has already allowed a sandbox, a mechanism to promote and facilitate innovation, and currently, the Federal Reserve Bank of Asian country has planned a sandbox for fintechs. Disha Sanghvi asks specialists if this may cause higher utilization of massive information and a lot of innovation within the insurance space.
Article | March 10, 2020
The first chatbot, called ELIZA, was built in 1966 by MIT professor Joseph Weizenbaum. It used a pattern matching system to simulate a human conversation and gave a series of scripted responses designed to have it play the role of a therapist. Today, chatbot technology is a vital part of the way that companies across a myriad of sectors interact with their customers, with applications covering everything from content delivery to conversational ecommerce. By 2025, the global chatbot market is expected to reach $1.25bn.
Article | February 24, 2020
As AI, big data, and the internet of things (IoT) find their way into every aspect of our lives, many industries are undergoing a transformation. “Insurance executives believe that artificial intelligence (AI) will significantly transform their industry in the next three years, with insurers investing in AI to empower agents, brokers and employees to enhance the customer experience with automated personalized services, faster claims handling and individual risk-based underwriting processes,” consulting firm Accenture forecasted in 2017.
Article | April 9, 2020
Open banking rules, particularly PSD2 regulations in Europe, have forced banks to share their customer information. Some progressive lenders have turned this threat to their businesses into a big opportunity. They’re using data-sharing ecosystems to reach more customers and launch new products. They’re also teaming up with promising business partners and expanding into fresh markets.
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