Enhancing Customer Experience with Insurance Agency via chatbot

| July 19, 2018

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Imagine you enter an insurance agency and it is empty, there is no one to greet or talk to you or someone you can ask queries. There is one register where you can enter your name, phone number, email, and your query. You will receive a response in the next few days or maybe a month. Will you like that kind of customer experience? Most of the insurance agencies are providing similar customer experience on their website. When customer come to their website and have some query, the only option available to them is to fill a Contact  Us form. Chatbot can act as virtual agent for your agency where it helps client 24/7. It will welcome customers, navigate them to various ways you can help them and answer any query client may have.

Spotlight

Marsh & McLennan Agency - Upper Midwest

Marsh & McLennan Agency is a risk prevention organization dedicated to helping businesses proactively reduce risk by anticipating the needs of its clients' people and assets. Its prevention-driven approach uses a unique assessment process and facilitates growth and strengthens companies by reducing the cost of risk for corporate clients. Its services include employee benefits, commercial insurance, alternative risk programs, loss prevention, claim management, human resource consulting, health management and financial services.

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Marsh & McLennan Agency is a risk prevention organization dedicated to helping businesses proactively reduce risk by anticipating the needs of its clients' people and assets. Its prevention-driven approach uses a unique assessment process and facilitates growth and strengthens companies by reducing the cost of risk for corporate clients. Its services include employee benefits, commercial insurance, alternative risk programs, loss prevention, claim management, human resource consulting, health management and financial services.

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