FIVE INSURERS DELIGHTING CUSTOMERS WITH PERSONALIZED EXPERIENCES

ANAND PADMANABHAN | January 28, 2019

article image
Trend-setting insurers are moving away from transactional relationships with their customers, where they focus on bills, payments, renewals and notices. Instead they’re moving toward relational relationships where customers provide their personal data and in return receive personalized customer experiences.

Spotlight

The Benefit Services Group, Inc

The Benefit Services Group, Inc. (BSG®) is a full-service employee benefits consulting and brokerage firm. We get to the core of what is driving clients’ plan costs, and offer streamlined solutions for controlling those drivers thereby reducing costs. Our in-depth understanding of what influences behavior, and how an employee population consumes health care services, allows BSG to identify what’s working in clients’ programs and where improvements are needed.

OTHER ARTICLES

3 ways AI is transforming the insurance industry

Article | February 24, 2020

As AI, big data, and the internet of things (IoT) find their way into every aspect of our lives, many industries are undergoing a transformation. “Insurance executives believe that artificial intelligence (AI) will significantly transform their industry in the next three years, with insurers investing in AI to empower agents, brokers and employees to enhance the customer experience with automated personalized services, faster claims handling and individual risk-based underwriting processes,” consulting firm Accenture forecasted in 2017.

Read More

5 Deep Learning Use Cases for the Insurance Industry

Article | February 24, 2020

In 2010, with the launch of the Image Net Competition, a vast dataset of about 14 million labeled images was made open-source to inspire the development of cutting-edge image classifiers. This was when Deep Learning technology got it’s a real breakthrough and since then there’s been no looking back for advancements in this field.

Read More

Does Business Insurance Cover Coronavirus Losses?

Article | February 24, 2020

People running businesses are scrambling to figure out how to deal with their financial losses and expenses from coronavirus COVID-19 business interruptions. Including me. I like sharing explainer Q&As with people who know more about subjects than I do and am using this blog post to share with others what I learned about what types of business insurance cover coronavirus COVID-19 losses. This is a basic explainer and not legal advice, and I tried to ask questions that would be helpful to both non-lawyers and lawyers.

Read More

Putting a price on protection: the importance of cyber insurance

Article | February 24, 2020

For almost as long as businesses have been subject to risk, some form of insurance has existed to mitigate their exposure. The first recorded commercial insurance policies date back to Babylonian times, and in the thousands of years since, the types of business cover available have multiplied exponentially, driven by the uptake of technology. It’s now over 20 years since the first cybersecurity policy was written. At the time, this was considered groundbreaking – although by modern standards, its scope was limited. These days, cyber insurance providers cast a far wider net. By 2025, it’s expected the global market size will grow to over $23 billion. Some policies cover the costs arising from first-party data breaches, while others cover liability for damages, providing assurance for companies who collect and store sensitive customer information.

Read More

Spotlight

The Benefit Services Group, Inc

The Benefit Services Group, Inc. (BSG®) is a full-service employee benefits consulting and brokerage firm. We get to the core of what is driving clients’ plan costs, and offer streamlined solutions for controlling those drivers thereby reducing costs. Our in-depth understanding of what influences behavior, and how an employee population consumes health care services, allows BSG to identify what’s working in clients’ programs and where improvements are needed.

Events