FIVE PRINCIPLES FOR DEPLOYING INSURANCE CHATBOTS

ERIK SANDQUIST | September 12, 2017

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Businesses around the word are applying intelligent automation and artificial intelligence to realize efficiencies and create competitive advantage. Insurers large and small have built chatbots or virtual assistants (VAs) to reduce overheads, improve customer service, and accelerate product deployment. Recent Accenture research suggests that this is just the start. Chatbots and VAs have strong synergy with messaging apps like Telegram, Facebook Messenger, and WhatsApp. Such apps are now the most popular form of digital communication around the world. Messenger alone has more than 1.2 billion active users.

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Crump Insurance

For over 90 years, Crump has provided comprehensive risk solutions to its customers. Today, Crump is a leading insurance wholesaler connecting retail agents to exceptional products for property, casualty and professional lines risks. Our wholesale brokerage, MGA/binding authorities and specialty programs operations offer unique expertise and unsurpassed market access.

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Spotlight

Crump Insurance

For over 90 years, Crump has provided comprehensive risk solutions to its customers. Today, Crump is a leading insurance wholesaler connecting retail agents to exceptional products for property, casualty and professional lines risks. Our wholesale brokerage, MGA/binding authorities and specialty programs operations offer unique expertise and unsurpassed market access.

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