For Emerging Technologies, Insurers Should Keep Use Cases and Value in Mind

MATTHEW JOSEFOWICZ | January 23, 2020 | 88 views

As the new decade dawns, insurers are focusing more heavily on technology that can help them sell more, manage risk better, and cost less to operate. Novarica tracks insurers’ interest, pilot activity, and deployment of 16 key technologies in our annual Emerging Technology in Insurance report, which has been newly updated for 2020. This report covers technologies from big data to blockchain at their varying stages of maturity using data provided by more than 100 property/casualty and life/annuity insurers.

Spotlight

The Oriental Insurance Company Ltd

ORIENTAL INSURANCE with its head Office at New Delhi has 27 Regional Offices and nearly 1000+ operating Offices in various cities of the country. The Company has overseas operations in Nepal, Kuwait and Dubai. The Company has a total strength of around 15,000+ employees. From less than a lakh at inception, the Gross Premium went up to Rs.58 crores in 1973 and during 2009-10 the figure stood at a mammoth Rs. 4854.67 crores.

OTHER ARTICLES
INSURANCE TECHNOLOGY

Reinsurance Market Maintaining Its Firming Trend

Article | July 19, 2022

Despite economic pressures on reinsurers and cedants, nearly all buyers were able to secure coverage during the reinsurance renewal period. However, attachment levels and the cost of ceding risk were higher than most buyers desired, and supply constraints in some lines and territories caused stress not seen in years. As a result, according to Gallagher Re's latest 1st View renewals report, the reinsurance market has maintained its firming trend. Despite mostly positive H1 2022 results, the combination of inflation and rising interest rates has caused reinsurers to adjust their balance sheets and reserves while also taking into account how a recessionary environment may increase claims frequency. These economic factors, combined with sustained loss levels, allowed reinsurers to maintain upward pricing pressure as they sought to reduce their appetite for volatility. Key Contributions to Understanding: Natural disaster capacity decreased overall as reinsurers continued to shift away from low-level layers, which differed by country and region. Reinsurers were seen assessing cedants' inflation-related actions and applying carefully calculated loadings to relevant treaties. The Russian invasion of Ukraine increased interest in cyber and war contract provisions. Long-tail casualty placements remained popular among reinsurers, but there was more debate about ceding commissions than in recent renewals. Higher ILS risk transfer prices have attracted net new capital, but this has not resulted in market softening. The inflation discussions have been detailed and technical, with reinsurers eager to challenge cedants' model outputs. Most reinsurers are assessing reserve adequacy as interest rates rise, in addition to their concerns about primary rate adequacy in the new inflationary environment. They are experiencing effects simultaneously on the asset and liability sides, which has strengthened their resolve to maintain the pricing momentum of the previous two years.

Read More
CORE INSURANCE,RISK MANAGEMENT

Security Think Up: It’s Time to Give a Thought About Cyber Insurance

Article | August 4, 2022

The rise in remote work during and after the pandemic has increased cyber vulnerabilities significantly. Cyber insurance protects your company from the financial consequences of cyber threats or data breaches involving computer systems and data. Credit card numbers, social security numbers, account numbers, health records, and driver's license numbers are examples of sensitive customer information. According to a recent SBA survey, 88% of small business owners believe they are vulnerable to a cyberattack. If your company is a victim of cybercrime, the cost of recovery can be prohibitively expensive, including specialized repairs and legal fees. One of the most difficult challenges is quantifying cyber risk. Although approaches and frameworks like NIST CSF, CIS 20, NCSC Cyber Essentials, and ISO 270001 aid in the development of cyber security capabilities, they do not provide the tools to quantify risk. As a result, leaders frequently overestimate their cyber maturity while underestimating cyber insurance premiums. Potential Cyberattack Types are: Breach of data: A breach occurs when critical information, such as personal financial information, is stolen. Cyber-attacks on computers:Your computer system is hacked and compromised in this type of cyberattack. Extortion via the internet:During an extortion threat to your company's computer system, thieves may demand ransom payments. To address these issues, a variety of approaches can be used, ranging from zero-trust models to multi-factor authentication (MFA) and end-point detection and response (EDR) (EDR and XDR). Protective monitoring, encryption applied to the most critical aspects of your network, and patch management processes can also provide insurers with the assurance they require. There are options for both small and large amounts of cyber liability coverage. A small cyber liability insurance policy could be added to the policy of a business owner. A larger cyber liability policy with higher limits would necessitate its own policy. Furthermore, they provide a real-time view of compliance through a risk-based approach that is consolidated, consistent, and aggregated across the entire organization. Workflow automation can help the IRM system become more efficient. By consolidating your risk management processes, you can ensure that controls continue to deliver on their objectives and demonstrate compliance with policies, standards, and regulations while having a lower impact on your day-to-day operational demands. All of this will make it easier to meet cyber insurers' requirements and give organizations confidence that their policy will protect them when they need it.

Read More
CORE INSURANCE,RISK MANAGEMENT

Insurers Are Preparing to Accelerate Growth in 2022

Article | September 22, 2022

Despite ongoing concerns about COVID-19 variants, most insurers anticipate a faster economic recovery and increased investments in digital technology in 2022. One-third of those polled expect revenues to be "significantly higher" next year. The global demand for insurance is expected to rise further. Insurers face a variety of challenges, including economic hurdles such as the possibility of sustained inflation; sustainability concerns such as climate risk, diversity, and financial inclusion; and rapidly changing consumer product and purchase preferences. Attracting (and Retaining) Talent Will Be Critical in a Hybrid Work Environment Future of work considerations have also grown in importance as carriers strive to develop flexible return-to-office strategies while also struggling to retain and recruit high-level talent in a highly competitive job market, particularly for those with advanced technology and data analytics skills. Insurers Must Find a Way to Balance Technological Adoption with the Preservation of the Human Touch Insurers are becoming more reliant on emerging technologies and data sources to increase efficiency, improve cybersecurity, and expand capabilities across the organization. Most, however, should focus on improving the customer experience by streamlining processes with automation and providing customized service where needed and preferred. Opportunities to Increase Stakeholder Trust Have Arisen as a Result of the Pandemic On a more fundamental level, many carriers should consider taking steps to increase stakeholder trust in order to increase retention and profitability. This could be accomplished in part by increasing transparency in how insurers collect and use personal data. They can also become more proactive in seeking comprehensive solutions to large-scale societal issues, such as reducing the financial impact of future pandemics and closing coverage gaps for natural disasters.

Read More
INSURANCE TECHNOLOGY

Digital Transformation in Insurance Industry

Article | June 30, 2022

Insurers of the future will play more of a risk avoidance role and less of a risk mitigation one. The seemingly effective yet simple ideas of Netflix, Uber, Ola, Amazon, and many other ideas have forever transformed their industry segments. Digital transformation in the insurance industry is embraced in various ways to address the complex challenges posed by consumers, regulatory, and digital landscapes. To keep up with insureds' demands, insurers have had to digitize various aspects of their operations. Any company that wants to stay competitive in today's market must meet customers where and when they need it. Insurance's digital transformation, powered by artificial intelligence, machine learning, predictive analytics, mobile services, live chat, and other technologies, enables insurers to do just that and will continue to change the industry for years. Insurance Companies to Look at Value Chain through a Digital Lens: Gain First-Mover Advantage: Product introduction to gain a potentially sustainable competitive advantage. To achieve the first-mover advantage, the insurer should have two crucial capabilities: the ability to pinpoint unmet customer needs to guide product development and quickly adapt existing products to market forces. Reduce IT costs to fund innovation: When insurance companies refactor monolithic applications into modular micro services, application maintenance costs are reduced. Grow revenue by differentiating the customer journey: Electronic document capture and processing, robotic process automation (RPA), and robo-advisors improve serviceability and help businesses gain a competitive advantage. Despite market participants' claims that the insurance industry was not an early adopter of digital transformation, new players, business models, and demanding customers are forcing the industry to embrace digital technologies. As a result, the global insurance market is expected to grow by 45% between 2022 and 2025. Modern digital engineering does not occur in a vacuum; new products must be compatible with existing technologies and processes. Ascertain that the development team understands legacy insurance applications and the data required to integrate them with new, digitally engineered products.

Read More

Spotlight

The Oriental Insurance Company Ltd

ORIENTAL INSURANCE with its head Office at New Delhi has 27 Regional Offices and nearly 1000+ operating Offices in various cities of the country. The Company has overseas operations in Nepal, Kuwait and Dubai. The Company has a total strength of around 15,000+ employees. From less than a lakh at inception, the Gross Premium went up to Rs.58 crores in 1973 and during 2009-10 the figure stood at a mammoth Rs. 4854.67 crores.

Related News

Auto Insurance Rates Are on the Rise - Here’s Why

capitalgazette | May 22, 2019

Auto insurance rates have been climbing up at a steady rate lately, and this is becoming more and more obvious to the average person. In fact, some people have started to get worried about the situation and the implications it holds for the future. And the worst part is, many of those people have a very poor understanding of the auto insurance market and how it works, and as a result have no idea what's causing these changes. Understanding the current market dynamics is important if you want to get the best deal on your own insurance, and it's even more important if you're planning any big purchases of this type in the future. You have to make sure that you can get the best deal on your future insurance plans.

Read More

Aquiline to Acquire Relation Insurance Services in California

Aquiline Capital Partners LLC | February 22, 2019

Aquiline Capital Partners LLC, a private equity firm investing in financial services and technology, has entered into a definitive agreement to acquire Walnut Creek, Calif.-based Relation Insurance Services from private equity firms Parthenon Capital and Century Equity Partners. Terms of the deal were not disclosed. The transaction is subject to customary closing conditions, including regulatory approvals, and is expected to be completed in the first half of 2019.

Read More

Auto-Owners Insurance snaps up regional insurer

Capital Insurance Group | February 20, 2019

Auto-Owners Insurance, a multi-line property and casualty insurer operating through independent agencies in 26 states, has announced that it has entered into a definitive agreement with Capital Insurance Group (CIG). CIG is a regional property and casualty insurer serving the western United States. The company insures personal lines and a wide range of commercial and agricultural businesses in California, Washington state, Oregon, Nevada and Arizona.

Read More

Auto Insurance Rates Are on the Rise - Here’s Why

capitalgazette | May 22, 2019

Auto insurance rates have been climbing up at a steady rate lately, and this is becoming more and more obvious to the average person. In fact, some people have started to get worried about the situation and the implications it holds for the future. And the worst part is, many of those people have a very poor understanding of the auto insurance market and how it works, and as a result have no idea what's causing these changes. Understanding the current market dynamics is important if you want to get the best deal on your own insurance, and it's even more important if you're planning any big purchases of this type in the future. You have to make sure that you can get the best deal on your future insurance plans.

Read More

Aquiline to Acquire Relation Insurance Services in California

Aquiline Capital Partners LLC | February 22, 2019

Aquiline Capital Partners LLC, a private equity firm investing in financial services and technology, has entered into a definitive agreement to acquire Walnut Creek, Calif.-based Relation Insurance Services from private equity firms Parthenon Capital and Century Equity Partners. Terms of the deal were not disclosed. The transaction is subject to customary closing conditions, including regulatory approvals, and is expected to be completed in the first half of 2019.

Read More

Auto-Owners Insurance snaps up regional insurer

Capital Insurance Group | February 20, 2019

Auto-Owners Insurance, a multi-line property and casualty insurer operating through independent agencies in 26 states, has announced that it has entered into a definitive agreement with Capital Insurance Group (CIG). CIG is a regional property and casualty insurer serving the western United States. The company insures personal lines and a wide range of commercial and agricultural businesses in California, Washington state, Oregon, Nevada and Arizona.

Read More

Events