Harnessing the power of digital transformation: How insurance companies can reimagine business

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61% of financial executives declared “customer experience in digital channels” as a top priority in the CEB 2015-2016 FSI Survey, and that’s a good thing because 41% of customers in 2015 indicated a preference for using digital channels to complete insurance transactions—up from 30% in 2013.1 Simply put, many insurance policyholders prefer to use their mobile devices to get quotes, send information, process claims or just find and connect with an agent. Providing the experience that customers demand is the first thing insurance companies should do to maintain and grow market share.

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Infinity Insurance

Headquartered in Birmingham, AL, Infinity Insurance (NASDAQ - IPCC) is a national insurance provider. One of the fastest growing companies in the industry, Infinity takes pride in serving others not just by providing insurance products, but also by acting as a trusted advisor to our core demographics.

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