How AI will improve CX in insurance

TOM HARRINGTON | March 10, 2020

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How many times have you called customer service expecting a quick answer, but were instead passed around to a number of different people who didn’t have your full story, forcing you to repeat yourself unnecessarily? And how many times did this lead to a much longer-than-expected resolution? We’ve all experienced this at least once and as a result, we understand the importance of streamlining experiences to keep customers happy. It begs the question: How can you deliver an experience that doesn’t leave customers running for the hills?

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Quilt

Quilt was founded in 2015 with the mission of making insurance simpler, more relevant, and more convenient. In mid-2018, we were acquired by Haven Life (a subsidiary of MassMutual) and tasked with solving a unique problem: the perfect storm of people living longer AND saving less.

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Spotlight

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