How AI will improve CX in insurance

TOM HARRINGTON | March 10, 2020

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How many times have you called customer service expecting a quick answer, but were instead passed around to a number of different people who didn’t have your full story, forcing you to repeat yourself unnecessarily? And how many times did this lead to a much longer-than-expected resolution? We’ve all experienced this at least once and as a result, we understand the importance of streamlining experiences to keep customers happy. It begs the question: How can you deliver an experience that doesn’t leave customers running for the hills?

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Medmarc Insurance Group

Medmarc is the superior provider of insurance solutions for manufacturers and distributors of medical technology and life sciences products. We understand this industry's unique and often complex products liability risks. We believe in impartial underwriting and conscientious claims management and create collaborative risk management solutions to meet the evolving needs of each company we insure.

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Spotlight

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