How the best brokers in the world turn a claim's experience into an opportunity

| May 6, 2019

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The Ritz-Carlton allotts each of their employees a certain budget everyday to give their guests a phenomenal experience. At one of their properties, a story is told that one of the guests of the Ritz was returning back to the property after a run on a hot day. The concierge sees the guest approaching and spent some his daily budget to grab the guest a water. However, when the guest approached the door, he asked if they by chance had any soda. The concierge ran to the back, grabbed a soda, and handed it to the guest, who was pleased.

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The Fedeli Group

The Fedeli Group is a widely respected insurance brokerage and consulting service organization, providing quality insurance products and high-level risk management. The skilled associates at Fedeli offer clients innovative alternatives to service and counsel in a host of specialized coverage areas.

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Spotlight

The Fedeli Group

The Fedeli Group is a widely respected insurance brokerage and consulting service organization, providing quality insurance products and high-level risk management. The skilled associates at Fedeli offer clients innovative alternatives to service and counsel in a host of specialized coverage areas.

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