Insurance Chatbots: Optimizing Customer Experiences

JEFF WARGIN | April 13, 2020

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Artificial intelligence (AI) has changed the insurance industry – and customer service is no exception. One of the most common forms of AI are the use of chatbots, which Forbes defines as “software functionality that is designed to receive conversational input through text of voice and then generate a response that is also in natural language.” In other words, instead of interacting with a human, you’re “chatting” with a bot that’s programmed to understand your questions and direct you to the right place.

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GuideOne Insurance

Since the beginning, the people of GuideOne Insurance have demonstrated relentless commitment to social responsibility and to those working to do good. For more than 70 years, our products and services have protected our customers and their customers. We’ve provided coverage, guidance and peace of mind to more than 50,000 commercial policyholders, enabling them to focus on the things that matter most.

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