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LexisNexis: More insurance execs using, open to virtual claims, might go touchless

JOHN HUETTER | June 27, 2019 | 130 views

The 2019 LexisNexis Future of Claims Study released earlier this year found more insurance executives open to virtual and even touchless claims than two years prior.The results lend insight into what collision repairers might expect to see on the ground and how a shop might choose to handle customers employing newer claims processes.LexisNexis interviewed 24 senior-level auto claims executives from among the Top 50 auto insurance carriers and compared their answers in 2018 to just 18 months ago, in 2016, according to the white paper.All 24 continued to use the traditional claims process of an adjuster inspecting the vehicle and writing an estimate, and the number using Fast Track, such as a direct repair program shop writing the first estimate, grew from 20 to 21 carriers.

Spotlight

Howick Mutual Insurance Company

Howick Mutual Insurance is an Ontario Farm Mutual Insurance Company established in 1873. Howick Mutual and Grey & Bruce Mutual Insurance amalgamated in January 2014 and operated out of both Wroxeter and Hanover, Ontario until November 2018 when operations were moved to a central location outside of Wingham, Ontario. We are a locally owned and independently operated property and casualty insurer, governed by a Board of 9 Directors which are elected by our policyholders. We are a proud to be an “Ontario Mutual” company as we are owned by our policyholders, who are the most important aspect of our existence. We do not have shareholders.

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