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LexisNexis: More insurance execs using, open to virtual claims, might go touchless

JOHN HUETTER | June 27, 2019 | 158 views

The 2019 LexisNexis Future of Claims Study released earlier this year found more insurance executives open to virtual and even touchless claims than two years prior.The results lend insight into what collision repairers might expect to see on the ground and how a shop might choose to handle customers employing newer claims processes.LexisNexis interviewed 24 senior-level auto claims executives from among the Top 50 auto insurance carriers and compared their answers in 2018 to just 18 months ago, in 2016, according to the white paper.All 24 continued to use the traditional claims process of an adjuster inspecting the vehicle and writing an estimate, and the number using Fast Track, such as a direct repair program shop writing the first estimate, grew from 20 to 21 carriers.

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Assured Futures Limited is a specialist Life and Health Insurance intermediary, specialising in producing bespoke solutions for consumers, partner companies and websites. Directly authorised and regulated by the FCA, registration number 176392, we have an unblemished compliance record and a first class reputation amongst insurers, partners and clients alike. Wholly owned by the prestigious A-Plan Insurance group and having a history dating back over 50 years.

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