The role of AI in enhancing claims experience for Insurance customers

NIDHI AGRAWAL | February 12, 2020

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Insurance customers are most vulnerable when they file a claim. Be it life or general insurance, claims are filed in distress. This is also a critical moment for Insurers. The claims experience they deliver determines customer loyalty, which also influences referral customers in the long run. In the Insurance industry, where products and pricing among the competitors are almost the same, customer experience becomes the main differentiator.

Spotlight

Bankers Insurance, LLC

Bankers Insurance, LLC is a full-service, independent insurance agency headquartered in Richmond, Virginia. Since our inception in 1999, we have experienced tremendous growth and have secured our status as one of the leading agencies in the insurance industry. We pride ourselves on being one of the largest small agencies in the Virginia/North Carolina region. This allows us to offer our clients all of the resources and benefits of a large agency without sacrificing the most important aspects: local customer service and management.

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