What Will My General Liability Insurance Cover?

March 26, 2020 | 137 views

General liability insurance is one of the most important types of insurance you can buy to protect your business. It is a broad type of coverage that provides protection against general risks. General liability coverage protects you from third-party claims made against your business, such as bodily injury and property damage. It does not cover workplace injuries sustained by your employees – those are covered under workers’ compensation insurance.

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CORE INSURANCE, RISK MANAGEMENT

5 Essential Features of Policy Management Tools

Article | August 4, 2022

The worldwide marketplace is undergoing a host of structural changes and insurance companies are consistently working to capitalize on them. The past few years posed a number of new challenges. For an industry whose primary promise is to “be there when customers need us,” delivering top-notch timely services is not only crucial for business continuity but the most urgent goal. Inspiring trust through every process of the policy lifecycle is a significant factor for insurers to be able to maintain goodwill in the market. Recent pressures proved that the industry needs a systemic metamorphosis and digital solutions may be able to provide them. This is also why many industries are jumping on the bandwagon of digital transformation and insurance is no different. With a barrage of new technologies, solutions and software, it has become easier to automate processes and eliminate inefficiencies that hamper day-to-day-operations. One such area of transformation is insurance policy management. Forward-looking insurers today, can start by rethinking their policy management framework. The Importance of Automated Policy Management Simplifying all internal processes is a priority for many insurance providers worldwide. Much of the insurer’s business outcome hinges on streamlined workflows, seamless document management and effective use of different tools. In policy management, mitigating risk is another significant aspect that impacts the bottom line. Today, insurers are heavily investing in new technologies like artificial intelligence and machine learning, robotic process automation, data analytics and much more. Policy management entails the comprehensive process of administering policies. From pre-sale to renewal to claims, at every stage of the policy lifecycle, insurers must ensure a smooth process at every stage. Some of the stages of policy management that can be enhanced by using automated policy management tools which include: Member services Loss mitigation Risk assessment Claims processing Policy issuance Policy renewal Policy cancellation Compliance It’s clear that insurance policy administration system (pas) encompasses all the main business processes of an insurance company and the importance of policy management is enough to invest in high-quality solutions that span the policy lifecycle. The Must-Haves of Policy Management Software A smart insurance policy management simplifies the process for both the insurer and the insured. For insurers, it should be able to optimize resources and save time in administering policies. For example, life insurance policy management system can help a provider scale their operation, introduce flexibility and administrative simplicity. Here are the components of a policy management solution that is a must-have for every insurance provider. For the insured, the solution can help organizations not only provide a smooth experience Policy Issuance, Update and Cancellation The most significant must have that an effective policy management solution should have, is the ability to digitalize every aspect of policy administration. This includes being able to generate documentation, centralize records and oversee all operations across the policy lifecycle. For instance, everything should be synced so that any updates are made universally across all documents. This eliminates doing manual changes to all the records. In addition, with technologies like robotic process automation (RPA), repetitive tasks can be automated and reduce the time it takes to process documentation. Underwriting Underwriting is a process where individuals or firms take financial risk for a fee. In insurance, underwriters are responsible for evaluating the degree of risk to the insurer’s business. It is in essence a manual process that comprises extensive research and assessment of the prospective policy holder. For instance, medical underwriting consisted of ascertaining the charges to levy or even whether to provider coverage to them based on an applicant’s health condition. Even though underwriting is a time-consuming process, it doesn’t have to be tedious. Underwriters need to access data that is spread across a range of different platforms and sources. Automated policy management enables organizations to accelerate the process of data collection and collation. This is why, automation in underwriting functionalities is one of the most important features of a policy management software that is a must-have. Estimates and Quotes Holistic policy management tools are incomplete without quote estimate capabilities. Quoting allows insurers to generate leads. With automated quoting features, insurers can provide estimates without having to directly contact customers, saving time and money in cold calling. In addition, it helps insurers to gather the information they need to then target their leads and tailor solutions that meet consumer expectations. Quality policy management systems include these capabilities. They work by letting customer input their information and receive a quote estimate based on it. For insurers, in addition to providing leads, it lets them engage customers from the start itself. Policy Renewal Renewals is a critical stage in the policy lifecycle. Overseeing renewals and reducing customer churn is something every insurer must prioritize. Renewals handling amplifies the importance of policy management software that offer renewals management tools. Renewals management features allow insurers to alert policy holders about the ending of their coverage and provides a timely reminder to renew it. Since renewals management tools offer ready information for insurers to access, customers need to update fewer fields. It not only reduces customer churn but contributes to an easy, fast, and customer-friendly process. Claims Processing Claims processing is when an insurer reviews a claim process to verify and authenticate the claim made by the policy holder. As a core business process, claims management and processing needs intelligent systemization. Insurance policy management tools that integrate claims processing will enable insurers to automate the settlement process. Modern policy management tools sync different systems so insurers have a centralized database and can simplify tasks like assigning claims, detecting fraud, record payments issued and automatically generate reports. Regulations and Compliance Insurance is a heavily regulated industry and insurers must keep up with the many compliance and location-specific regulations to avoid hefty fines. Regulatory policies are also subject to change and can often realign processes to protect consumers. This may sometimes cause insurers financially. However, complying with new regulations is a business necessity and policy compliance management solutions help immensely. Insurers must be able to monitor any changes in global and local policies or keep an eye out for announcements regarding the change in rates or regulations. Many insurers have a team to do this but maintaining a team is costly and causes operational complexities. Modern policy management tools offer the automation capabilities that eliminate the need for extensive overhaul or insurers to keep up with new regulations. These policy compliance management tools help in detecting breach and minimizing it. They also enable better resource allocation as teams no longer need to monitor new and upcoming regulations and plan for implementing the change. Customer Support Customer support is one of the most critical aspects of policy management. Beyond software and applications, being able to meet your customers’ demands, address their concerns throughout the customer lifecycle is vital in order to meet business objectives on time. With digitalization transcending platforms and devices, policy management tools today need to be able to keep up to meet customer demands. This is why mobile-ready policy management solutions are a must. They allow insurers to respond to customers quickly and keep channels of communication open and flowing. In addition, features like quoting estimates and claims processing that accelerate policy administration and management in a streamlined manner are bound to keep customers happy and reduce churn. Some policy management tools come with marketing automation capabilities as well as a CRM that lets insurers deliver a great experience right from buying decision to ongoing support. Conclusion There is no denying that digitalization is the future and insurers need to be ready to adapt to new challenges and evolving demands from consumers. Policy management tools not only enable insurers to overhaul their core process but simplify it and eliminate operational inefficiencies. The importance of policy management cannot be understated. Age-old challenges and bottlenecks of managing millions of policies can be mitigated with comprehensive policy management solutions. The above components are the most critical process your organization should look to simplify. These essential features ensure you are able to optimize resources, improve operational efficiencies, streamline processes and translate all these into enhanced customer experiences. Frequently Asked Questions How does insurance policy management differ from other policy management tools? Insurance policy management is a specialized solution that caters to insurance companies and enables them to manage renewals, claims, underwriting and all other processes associated with managing an insurance policy for their customers. Other policy management tools help organizations frame policies and management internal policy documents. What is an insurance policy lifecycle? An insurance policy lifecycle starts with generating a quote for the customer, onboarding the customer’s application, and finally setting the payment of premiums and renewals. When a policyholder claims insurance, the insurer has to process the claim, verify its authenticity then accept the claim fully or partially or reject it. What are the ways the insured can choose to pay for the insurance policy? The insured can either pay a lump sum amount or choose to pay monthly, yearly or quarterly. These payments are called premiums and are calculated based on certain condition set by the insurer.

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INSURANCE TECHNOLOGY

How InsurTech-Insurance Partnership Delivers New Product Innovations

Article | July 13, 2022

In 2019, InsurTech funding reached $6 billion, acknowledging the pace that technology can bring to overcome the age-old Insurance problems, the State of AI in Insurance 2020 says. While Incumbents are known for their core competencies in end-to-end insurance processes (from underwriting to claims settlement and reinsurance), InsurTechs are enticing millennials with fully digital innovative products and solutions.

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CORE INSURANCE, RISK MANAGEMENT

The role of AI in enhancing claims experience for Insurance customers

Article | September 22, 2022

Insurance customers are most vulnerable when they file a claim. Be it life or general insurance, claims are filed in distress. This is also a critical moment for Insurers. The claims experience they deliver determines customer loyalty, which also influences referral customers in the long run. In the Insurance industry, where products and pricing among the competitors are almost the same, customer experience becomes the main differentiator.

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5 Deep Learning Use Cases for the Insurance Industry

Article | February 11, 2020

In 2010, with the launch of the Image Net Competition, a vast dataset of about 14 million labeled images was made open-source to inspire the development of cutting-edge image classifiers. This was when Deep Learning technology got it’s a real breakthrough and since then there’s been no looking back for advancements in this field.

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We are proud to kick off a new generation of insurance that offers unprecedented user-control, value for money and customer fairness at its core – all the while making a positive change to society.

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Munich Re and HSB Team Up with Schneider Electric to Enable Risk Innovation

Munich Re and HSB | December 09, 2022

HSB, a provider of specialty insurance and technology services and a U.S. subsidiary of global reinsurer Munich Re, today announced they will expand their suite of risk management technologies and financial protections through a strategic agreement with Schneider Electric. HSB and Schneider Electric, a global leader in digital transformation of energy management and automation, will distribute their respective solutions and technologies to each other’s clients. Through their collaboration, the companies will bring their customers a combination of technology products and services for electrical and equipment risks. HSB also will create new financial products, including warranties and performance guarantees, for customers of Schneider Electric EcoStruxure™ Power solutions. In addition, the companies will explore new data products that benefit insurers and their policyholders. “Schneider Electric’s class-leading solutions and expertise have the potential to change the traditional insurance paradigm, Together, we will deliver innovative IoT technologies, financial products, and data-driven solutions to help transform electrical and equipment risks across a variety of industries and geographies.” -Greg Barats, president and chief executive officer of HSB and head of Munich Re’s global IoT business ArcBlok™ Protection Backed by HSB In their first joint effort, HSB will provide performance guarantees for Schneider Electric’s ArcBlok™ 2500 electrical risk management technology, which helps prevent and limit dangerous electrical arc flashes occurring within industrial motor control centers and electrical switchboards. ArcBlok’s arc flash isolation technology includes innovative safety and loss prevention features, provides a low carbon footprint, and is designed to deliver a long lifecycle of protection. HSB’s expertise and solutions in risk management has provided a unique value for our EcoStruxure clients to become more technically and financially resilient, As a global business we understand the challenges our customers are facing around the world because of the economic landscape. Munich Re’s world-class risk management products, when utilized with EcoStruxure based solutions powering innovations like ArcBlock, will drastically reduce asset exposure and facility downtime risk caused by catastrophic events, whilst also remaining economically viable,said Rohan Kelkar, executive vice president, power products, at Schneider Electric. A Global Ecosystem of IoT Providers The strategic alliance with Schneider Electric will serve as an anchor for expanding Munich Re and HSB’s IoT solution ecosystem, which spans risk management technologies for non-weather water, fire, and equipment failure. We see Schneider Electric as a cornerstone partner in the ongoing extension of our global ecosystem of IoT solution providers, This ecosystem holds the potential for providing a full suite of IoT solutions that address the key perils of our valued insurance partners and end-customers, while providing a solid foundation to drive efficient IoT solution provider evaluation and integration, while also collaboratively developing innovative data monetization methods,said John Riggs, HSB chief technology officer and senior vice president of Applied Technology Solutions. Hartford Steam Boiler (HSB) HSB, part of Munich Re, is a multi-line specialty insurer and provider of inspection, risk management and IoT technology services. HSB insurance offerings include equipment breakdown, cyber risk, specialty liability and other coverages. HSB blends its engineering expertise, technology and data to craft inventive insurance and service solutions for existing and emerging risks posed by technological change. Throughout its 150-year history HSB’s mission has been to help clients prevent loss, advance sustainable use of energy and build deeper relationships that benefit business, public institutions and consumers. HSB holds A.M. Best Company’s highest financial rating, A++ (Superior). Munich Re Munich Re is one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions. The group consists of the reinsurance and ERGO business segments, as well as the asset management company MEAG. Munich Re is globally active and operates in all lines of the insurance business. Since it was founded in 1880, Munich Re has been known for its unrivalled risk-related expertise and its sound financial position. It offers customers financial protection when faced with exceptional levels of damage – from the 1906 San Francisco earthquake through Hurricane Ida in 2021. Munich Re possesses outstanding innovative strength, which enables it to also provide coverage for extraordinary risks such as rocket launches, renewable energies or cyber risks. The company is playing a key role in driving forward the digital transformation of the insurance industry, and in doing so has further expanded its ability to assess risks and the range of services that it offers. Its tailor-made solutions and close proximity to its customers make Munich Re one of the world’s most sought-after risk partners for businesses, institutions, and private individuals.

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CORE INSURANCE,INSURANCE TECHNOLOGY

Arbella Insurance Group Adds One Inc’s PremiumPay® and ClaimsPay® With Diversified Digital Payment Options

Arbella Insurance Group and One Inc | December 09, 2022

One Inc, the leading digital payments network for the insurance industry, announced today that Arbella Insurance Group, a customer-focused, regional property, and casualty insurance company based in Massachusetts, has selected One Inc’s best-in-class suite of digital payment solutions with PremiumPay® and ClaimsPay®, for both inbound and outbound payments. With the implementation of One Inc’s digital platform and the delivery of Duck Creek Technologies’ integrated core systems platform for P&C carriers, Arbella will be fully equipped with the payments features and functionality needed to digitally empower its agents and customers. The result will be the seamless handling of inbound customer payments paired with faster claims disbursal, improved customer service, and reduced operational costs. “As our customers’ needs continue to evolve, we wanted a modern process payments solution with the flexibility to allow us to quickly adapt and respond, We believe that the integration of One Inc followed by the integration of Duck Creek will provide us a solution for our current needs, while also giving us the runway to scale as our business grows and our offerings become more inventive for our agents and regional customers.” -Janet Corcoran, EVP and Chief Operating Officer, Arbella Insurance Group We are thrilled to support Arbella’s commitment to enhancing the quality of their products and services through the modernization of their payment solution, We look forward to our partnership as Arbella transforms its business and realizes the benefits of modern digital payments,said Ian Drysdale, Chief Executive Officer of One Inc. About One Inc One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payment, even for the most complex insurance use cases. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claim payments. About the Arbella Insurance Group Established in 1988, the Arbella Insurance Group is an A rated company by AM Best, with more than $800 million in revenue and approximately $1.8 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut. Recognized as one of the Boston Business Journal’s “Best Places to Work” for 14 consecutive years, Arbella is deeply committed to maintaining high levels of employee satisfaction and supporting a positive and inclusive workplace culture. Arbella attributes its success to their dedicated employees, strong agent partnerships and community focus.

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CORE INSURANCE,INSURANCE TECHNOLOGY

PCF Insurance Services Expands F&I with Acquisition of Direct Dealer Services in Illinois

PCF Insurance Services | December 08, 2022

PCF Insurance Services (PCF), a top 20 U.S. insurance brokerage firm, has acquired Direct Dealer Services (DDS), an automotive finance and insurance (F&I) firm providing industry-leading technologies, products, solutions and training. DDS offers national automotive dealers, agents, and lender partners innovative F&I programs that promote employee confidence, fewer regulatory risks, and improved customer sales and satisfaction. "Direct Dealer Services has a strong foothold in a unique market, The experience and knowledge that DDS brings will help position PCF as a leader in the F&I space and continue our geographical expansion of these product offerings." -Peter C. Foy, Chairman, Founder and CEO of PCF Insurance PCF Insurance has enhanced market access to national and regional carriers, providing value for its Agency Partners through a full spectrum of insurance and risk management solutions and program capabilities. Through collaboration, Agency Partners can focus on what they do best, knowing there is a support network of skilled professionals bringing forth industry knowledge and experience to provide world-class benefits design, insurance and risk management services. We are extremely pleased to become an Agency Partner of PCF Insurance Services, We look forward to continuing working with our customers while bringing substantial new resources, exciting new products, and an unmatched level of service,said Pat Kane, Principal of Direct Dealer Services. About Direct Dealer Services Headquartered in Hoffman Estates, Illinois, Direct Dealer Services, Inc. (DDS) was founded in 1992 to help dealers, agents, and lender partners across the U.S. realize their maximum profit potential by providing industry-leading technologies, products, solutions and training. Every product in its portfolio complies with applicable regulatory requirements, and all are underwritten by insurance carriers rated "A-" (Excellent) or better by A.M. Best. About PCF Insurance Services A top 20 U.S. broker headquartered in Lehi, Utah, PCF Insurance Services is a leading full-service consultant and insurance brokerage firm offering a broad array of commercial, life and health, employee benefits and workers' compensation solutions. Propelled by its people, PCF Insurance's agency-centric operating model and entrepreneurial environment support its tremendous growth profile, offering partners alignment through equity ownership, significant leadership incentives, and resources to over 3,100 employees throughout the U.S. Ranked #20 on Business Insurance's 2022 Top 100 Brokers and #13 on Insurance Journal's 2022 Top Property/Casualty Agencies, PCF Insurance is a notable leader in the insurance space.

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CORE INSURANCE,RISK MANAGEMENT

Munich Re and HSB Team Up with Schneider Electric to Enable Risk Innovation

Munich Re and HSB | December 09, 2022

HSB, a provider of specialty insurance and technology services and a U.S. subsidiary of global reinsurer Munich Re, today announced they will expand their suite of risk management technologies and financial protections through a strategic agreement with Schneider Electric. HSB and Schneider Electric, a global leader in digital transformation of energy management and automation, will distribute their respective solutions and technologies to each other’s clients. Through their collaboration, the companies will bring their customers a combination of technology products and services for electrical and equipment risks. HSB also will create new financial products, including warranties and performance guarantees, for customers of Schneider Electric EcoStruxure™ Power solutions. In addition, the companies will explore new data products that benefit insurers and their policyholders. “Schneider Electric’s class-leading solutions and expertise have the potential to change the traditional insurance paradigm, Together, we will deliver innovative IoT technologies, financial products, and data-driven solutions to help transform electrical and equipment risks across a variety of industries and geographies.” -Greg Barats, president and chief executive officer of HSB and head of Munich Re’s global IoT business ArcBlok™ Protection Backed by HSB In their first joint effort, HSB will provide performance guarantees for Schneider Electric’s ArcBlok™ 2500 electrical risk management technology, which helps prevent and limit dangerous electrical arc flashes occurring within industrial motor control centers and electrical switchboards. ArcBlok’s arc flash isolation technology includes innovative safety and loss prevention features, provides a low carbon footprint, and is designed to deliver a long lifecycle of protection. HSB’s expertise and solutions in risk management has provided a unique value for our EcoStruxure clients to become more technically and financially resilient, As a global business we understand the challenges our customers are facing around the world because of the economic landscape. Munich Re’s world-class risk management products, when utilized with EcoStruxure based solutions powering innovations like ArcBlock, will drastically reduce asset exposure and facility downtime risk caused by catastrophic events, whilst also remaining economically viable,said Rohan Kelkar, executive vice president, power products, at Schneider Electric. A Global Ecosystem of IoT Providers The strategic alliance with Schneider Electric will serve as an anchor for expanding Munich Re and HSB’s IoT solution ecosystem, which spans risk management technologies for non-weather water, fire, and equipment failure. We see Schneider Electric as a cornerstone partner in the ongoing extension of our global ecosystem of IoT solution providers, This ecosystem holds the potential for providing a full suite of IoT solutions that address the key perils of our valued insurance partners and end-customers, while providing a solid foundation to drive efficient IoT solution provider evaluation and integration, while also collaboratively developing innovative data monetization methods,said John Riggs, HSB chief technology officer and senior vice president of Applied Technology Solutions. Hartford Steam Boiler (HSB) HSB, part of Munich Re, is a multi-line specialty insurer and provider of inspection, risk management and IoT technology services. HSB insurance offerings include equipment breakdown, cyber risk, specialty liability and other coverages. HSB blends its engineering expertise, technology and data to craft inventive insurance and service solutions for existing and emerging risks posed by technological change. Throughout its 150-year history HSB’s mission has been to help clients prevent loss, advance sustainable use of energy and build deeper relationships that benefit business, public institutions and consumers. HSB holds A.M. Best Company’s highest financial rating, A++ (Superior). Munich Re Munich Re is one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions. The group consists of the reinsurance and ERGO business segments, as well as the asset management company MEAG. Munich Re is globally active and operates in all lines of the insurance business. Since it was founded in 1880, Munich Re has been known for its unrivalled risk-related expertise and its sound financial position. It offers customers financial protection when faced with exceptional levels of damage – from the 1906 San Francisco earthquake through Hurricane Ida in 2021. Munich Re possesses outstanding innovative strength, which enables it to also provide coverage for extraordinary risks such as rocket launches, renewable energies or cyber risks. The company is playing a key role in driving forward the digital transformation of the insurance industry, and in doing so has further expanded its ability to assess risks and the range of services that it offers. Its tailor-made solutions and close proximity to its customers make Munich Re one of the world’s most sought-after risk partners for businesses, institutions, and private individuals.

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CORE INSURANCE,INSURANCE TECHNOLOGY

Arbella Insurance Group Adds One Inc’s PremiumPay® and ClaimsPay® With Diversified Digital Payment Options

Arbella Insurance Group and One Inc | December 09, 2022

One Inc, the leading digital payments network for the insurance industry, announced today that Arbella Insurance Group, a customer-focused, regional property, and casualty insurance company based in Massachusetts, has selected One Inc’s best-in-class suite of digital payment solutions with PremiumPay® and ClaimsPay®, for both inbound and outbound payments. With the implementation of One Inc’s digital platform and the delivery of Duck Creek Technologies’ integrated core systems platform for P&C carriers, Arbella will be fully equipped with the payments features and functionality needed to digitally empower its agents and customers. The result will be the seamless handling of inbound customer payments paired with faster claims disbursal, improved customer service, and reduced operational costs. “As our customers’ needs continue to evolve, we wanted a modern process payments solution with the flexibility to allow us to quickly adapt and respond, We believe that the integration of One Inc followed by the integration of Duck Creek will provide us a solution for our current needs, while also giving us the runway to scale as our business grows and our offerings become more inventive for our agents and regional customers.” -Janet Corcoran, EVP and Chief Operating Officer, Arbella Insurance Group We are thrilled to support Arbella’s commitment to enhancing the quality of their products and services through the modernization of their payment solution, We look forward to our partnership as Arbella transforms its business and realizes the benefits of modern digital payments,said Ian Drysdale, Chief Executive Officer of One Inc. About One Inc One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payment, even for the most complex insurance use cases. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claim payments. About the Arbella Insurance Group Established in 1988, the Arbella Insurance Group is an A rated company by AM Best, with more than $800 million in revenue and approximately $1.8 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut. Recognized as one of the Boston Business Journal’s “Best Places to Work” for 14 consecutive years, Arbella is deeply committed to maintaining high levels of employee satisfaction and supporting a positive and inclusive workplace culture. Arbella attributes its success to their dedicated employees, strong agent partnerships and community focus.

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CORE INSURANCE,INSURANCE TECHNOLOGY

PCF Insurance Services Expands F&I with Acquisition of Direct Dealer Services in Illinois

PCF Insurance Services | December 08, 2022

PCF Insurance Services (PCF), a top 20 U.S. insurance brokerage firm, has acquired Direct Dealer Services (DDS), an automotive finance and insurance (F&I) firm providing industry-leading technologies, products, solutions and training. DDS offers national automotive dealers, agents, and lender partners innovative F&I programs that promote employee confidence, fewer regulatory risks, and improved customer sales and satisfaction. "Direct Dealer Services has a strong foothold in a unique market, The experience and knowledge that DDS brings will help position PCF as a leader in the F&I space and continue our geographical expansion of these product offerings." -Peter C. Foy, Chairman, Founder and CEO of PCF Insurance PCF Insurance has enhanced market access to national and regional carriers, providing value for its Agency Partners through a full spectrum of insurance and risk management solutions and program capabilities. Through collaboration, Agency Partners can focus on what they do best, knowing there is a support network of skilled professionals bringing forth industry knowledge and experience to provide world-class benefits design, insurance and risk management services. We are extremely pleased to become an Agency Partner of PCF Insurance Services, We look forward to continuing working with our customers while bringing substantial new resources, exciting new products, and an unmatched level of service,said Pat Kane, Principal of Direct Dealer Services. About Direct Dealer Services Headquartered in Hoffman Estates, Illinois, Direct Dealer Services, Inc. (DDS) was founded in 1992 to help dealers, agents, and lender partners across the U.S. realize their maximum profit potential by providing industry-leading technologies, products, solutions and training. Every product in its portfolio complies with applicable regulatory requirements, and all are underwritten by insurance carriers rated "A-" (Excellent) or better by A.M. Best. About PCF Insurance Services A top 20 U.S. broker headquartered in Lehi, Utah, PCF Insurance Services is a leading full-service consultant and insurance brokerage firm offering a broad array of commercial, life and health, employee benefits and workers' compensation solutions. Propelled by its people, PCF Insurance's agency-centric operating model and entrepreneurial environment support its tremendous growth profile, offering partners alignment through equity ownership, significant leadership incentives, and resources to over 3,100 employees throughout the U.S. Ranked #20 on Business Insurance's 2022 Top 100 Brokers and #13 on Insurance Journal's 2022 Top Property/Casualty Agencies, PCF Insurance is a notable leader in the insurance space.

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