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. https://www.fintechmagazine.com/fintech/how-chatbots-are-driving-insurtech
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SHARESHARESHARE
HOW CHATBOTS ARE DRIVING INSURTECH
The first chatbot, called ELIZA, was built in 1966 by MIT professor Joseph Weizenbaum. It used a pattern matching system to simulate a human conversation and gave a series of scripted responses designed to have it play the role of a therapist. Today, chatbot technology is a vital part of the way that companies across a myriad of sectors interact with their customers, with applications covering everything from content delivery to conversational ecommerce. By 2025, the global chatbot market is expected to reach $1.25bn. MATT HIGH READ MORE