AIG appoints officer for general insurance unit

insurancebusinessmag | June 07, 2019

AIG has named John Cusano chief business & technology operations officer of general insurance.
In his new role, Cusano will be in charge of enhancing the general insurance units business and technology operations infrastructure. He will also align end-to-end processes with target operating models and will report to AIG general insurance president and CEO Peter Zaffino while serving on the general insurance executive leadership team, as well as the AIG Global Technology Council.

Spotlight

Customers are now accustomed to digital-first interactions, with Gen-X in particular expecting a frictionless experience. As a result, brokers are having to rethink how they engage with customers in order to meet these expectations.

Increasing competition from a fast-changing industry – through consolidation and new independent digital-only providers – means they must improve customer satisfaction to stay in the game. Ultimately, broker business success relies on engendering long-term relationships with customers (and partners) based on trust.

Spotlight

Customers are now accustomed to digital-first interactions, with Gen-X in particular expecting a frictionless experience. As a result, brokers are having to rethink how they engage with customers in order to meet these expectations.

Increasing competition from a fast-changing industry – through consolidation and new independent digital-only providers – means they must improve customer satisfaction to stay in the game. Ultimately, broker business success relies on engendering long-term relationships with customers (and partners) based on trust.

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Utmost Group Upgrades Financial Compliance Capabilities with Napier

Napier and Utmost Group | February 01, 2023

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