Benefitfocus Improves Customer Experience With Enhancements to Tech Platform

Benefitfocus | May 26, 2020

Benefitfocus Improves Customer Experience With Enhancements to Tech Platform
  • Benefitfocus has announced several enhancements to its technology platform designed to help reduce the administrative burden for brokers and employers.

  • Enrollment with the mobile app has been made easier and more intuitive for iOS and Android users.

  • The platform’s imputed income configurations have been expanded to include child and dependent life benefits.


Benefitfocus has announced several enhancements to its technology platform designed to help reduce the administrative burden for brokers and employers and streamline the enrollment experience for health plans.


Our goal with each release is to improve the customer experience for our consumers, employers, brokers and health plans, Many of the enhancements made in this release are a direct result of the feedback we receive from the benefits community throughout the year, so we are pleased to continue driving innovation that meets their evolving needs.

- Jim Restivo, chief technology officer at Benefitfocus.


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Key platform enhancements in the latest update include:
 

Mobile app enhancements: Enrollment with the mobile app has been made easier and more intuitive for iOS and Android users.
 

Smart Moments console enhancements: Administrators will have the ability to easily create and send separate email, SMS/text and push messages to their employees. Benefits administrators will be able to access an enhanced console display that clearly separates the new communication options from existing messaging options and provides access to additional methods of communication.
 

Expanded imputed income calculation capabilities: The platform’s imputed income configurations have been expanded to include child and dependent life benefits.


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About Benefitfocus

Benefitfocus unifies the entire U.S. benefits industry on a single technology platform to protect consumers' health, wealth and lifestyle. Our powerful cloud-based software, data-driven insights and thoughtfully-designed services, enable employers, insurance brokers and carriers to simplify the complexity of benefits administration and deliver a world-class benefits experience.

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