BIBA offers insights as signposting initiative moves forward

Insurance Business America | April 05, 2019

The British Insurance Brokers’ Association (BIBA) believes it has a significant role to play in the signposting initiative being carried out by the Financial Conduct Authority (FCA). Here BIBA executive director Graeme Trudgill offers insights from the trade body. First off, here’s where the FCA is at in terms of progress: “Since we issued the Feedback Statement in July 2018, we have been working with stakeholders to explore different options for signposting people with pre-existing medical conditions (PEMCs) to travel insurance providers that are able to provide them with suitable insurance.” It’s been previously found that consumers who had received a high quote or had been refused cover tend to assume that they are uninsurable given the lack of quality information on alternative options.

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The infographic explains what to look for in quality insurance marketplaces, in order to raise awareness to the importance of selecting it well

Spotlight

The infographic explains what to look for in quality insurance marketplaces, in order to raise awareness to the importance of selecting it well

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INSURANCE TECHNOLOGY

Carrot-led Claims Management Joint Venture Set To Disrupt The Industry Once Again

Carrot | March 23, 2022

Insurance technology platform Carrot General Insurance Corp. (Carrot) and two established insurance companies, Hanwha General Insurance (Hanwha) and Lotte Non-life Insurance Co. (Lotte), are uniting to revolutionize South Korea's insurance claims adjustment system. The parties announced Monday that they are joining forces in "an exclusive strategic alliance" across the South Korean peninsula with the goal to "change the face of the accident handling and claims process". Carrot, holding the largest share stakes in the joint venture, will spearhead the development of the new business with its proprietary data and technology while Hanwha and Lotte support Carrot's leadership. The newly formed platform will commence operations in April 2022 under the name Hero Claims Management Inc. (Hero). the new business] will deliver revolutionary claims management capabilities to its insured clients, lowering settlement time and costs, while making the post-accident process fast, fair and frictionless…By leveraging combined resources, shared infrastructure advantage and technology, Carrot and our partners will realize economies of scale while maximizing operational efficiency." Carrot spokesperson Carrot anticipates that having formed the joint venture will stabilize losses while eliminating obstacles that may hinder the company's rapid growth. Furthermore, Carrot's innovative approach creates a strong systemic foundation for Korean insurers of small to medium sizes, as the service will also be available to other insurance companies. The Hero business will not only increase their cost-effectiveness but will also enable them to offer fast and convenient care to their customers rapidly, regardless of where they are in the country without taking much financial burden. The core service will include AI-driven auto-claims damage assessments, automated FNOL intake, prompt dispatch of adequate services, categorization, automated claims payout, and settlement variability. Furthermore, the new company will develop an extra layer of service tailored for electric and autonomous vehicles, which are clearly on the rise while requiring distinguished solutions. (Note: FNOL is "first notification of loss.") The board has decided to name Eun Lee as the new CEO of Hero. Lee brings decades of extensive experience from Hanwha, including leadership roles in auto insurance, operations, and HR. Carrot recently announced its sales of more than half a million UBI policies within a two-year timeframe. Carrot's driving data analytics, accident restructuring technique, and various machine learning algorithms that enable the automation of processes will form the basis of the future business of Hero. About Carrot General Insurance Corp. Based in Seoul Korea the company was established through a JV partnership with some of the big-name investors, including Hanwha, SK Telecom, Hyundai Motor Group, Altos Ventures, and Stic Investments. Being the nation's first fully-licensed 100% digital insurance carrier, Carrot has been disrupting the market with innovative products and has outpaced its global peers in terms of the speed of acquiring customers to its usage-based insurance program. The company's successful footprint owes itself to strong customer value propositions, including easy and accessible insurance, transparent premiums, AI automated accident registration and prompt dispatch of help services all made possible via proprietary technology. The company is also pursuing business in Pay-As-How-You-Drive auto insurance, which assesses the premiums as per customer's driving patterns and behavior through sensor data analytics. In line with the company's open innovation strategy, Carrot has 100+ national & international partnerships, including South Korean government unit that oversees national highways and traffic controls. About Hanwha General Insurance Hanwha General Insurance Co Ltd is a South Korean company mainly engaged in the non-life insurance business with USD 17.9 billion in total assets. Established in 1946, the company is the first South Korean insurance company funded solely by domestic capital. Their insurance products include fire insurance, marine insurance, automobile insurance, specialty insurance, long-term insurance, private pension insurance and others. The Company also has footprints in the reinsurance sector. In addition, the Company engages in the provision of loan services, such as insurance contract loan, apartment mortgage loan and credit loan services. About Lotte Non-life Insurance Lotte Non-Life Insurance Co., Ltd. is a South Korean insurance company specialized in non-life insurance business. The Company's insurance products include fire insurance, marine insurance, automobile insurance, guarantee insurance, specialty insurance, foreign casualty insurance, long-term insurance, annuity insurance and retirement income insurance, among others. In addition, the Company also provides loan services.

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INSURANCE TECHNOLOGY

Accenture Named a Leader in the 2021 Gartner® Magic Quadrant™ for Life Insurance Policy Administration Systems, North America

Accenture | August 26, 2021

For the eighth consecutive time, Accenture has been named a Leader in the Gartner “Magic Quadrant for Life Insurance Policy Administration Systems, North America, for the Accenture Life Insurance and Annuity Platform. “We’re excited and believe that we were again recognized by Gartner for our advanced capabilities and deep industry expertise that are helping life and annuity carriers across North America accelerate their digital transformations and provide seamless experiences for customers and employees,” said Shay Alon, who leads Accenture’s Life and Annuity Products and Platforms business. “In our opinion, our positioning reflects how Accenture’s cloud-first approach is helping carriers combine technology and human ingenuity to bring new products to life and accelerate growth and innovation.” The report’s authors note, “As insurers focus on getting ready for the new normal or resetting for new market conditions, they must be adequately prepared with the right foundation for success. They go on to explain that “As life insurance CIOs execute against their modernization roadmaps, they should be aligning core system characteristics with those needed in what will be a very dynamic and fast-changing market.” ALIP is a robust and configurable cloud-native digital insurance platform that offers life insurance carriers and annuity providers advanced capabilities for product development, new-business development, underwriting, policy administration, claims and pay-out, underpinned by data analytics. It is available as an integrated suite of software with modules that can be implemented individually or as part of a broader migration strategy. *Gartner, Inc., “Magic Quadrant for Life Insurance Policy Administration Systems, North America,” Richard Natale, Rajesh Narayan, August 10, 2021. Gartner Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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HawkSoft Partners with Certificial to Bring Modern Solution to Revolutionize Insurance Verification

Cision PR Newswire | October 13, 2020

Many interactions between businesses hinge on the ability for one party to provide a proof of insurance to the other. For example, delivering commercial shipments, accessing construction sites, or renting a commercial space each require handing over paper attesting to your insurance coverage. HawkSoft is partnering with the dynamic verification platform Certificial to bring a more modern solution to independent agencies. Never before has insurance coverage data been able to connect and send dynamic updates directly to certificate holders. This end-to-end visibility not only eliminates fraud and the misuse of forms but can improve compliance. Certificial uses cloud technology to offer a digital and dynamic proof of insurance. Instead of the old static point-in-time Certificates of Insurance, Certificial allows companies of all sizes to directly monitor, in real time, that a person or business are properly insured. When integrated with the HawkSoft agency management system, insurance agencies can keep Certificial in sync with their client and policy data automatically.

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