INSURANCE TECHNOLOGY

Bluefire Insurance Implements Insured.io’s Customer Engagement Platform

November 20, 2020

insured.io, a supplier of cloud-based, customer engagement solutions for the protection business, is satisfied to report that Bluefire Insurance (Bluefire) has effectively actualized the organization's Customer Engagement Platform.

Bluefire is an overseeing general organization (MGA) framed from an organization of viable offices offering a wide assortment of creative protection solutions over different states. The organization is centered around giving extraordinary items, top tier claims dealing with, and first class, customized administration. Bluefire was established through a progression of acquisitions which brought about the organization's business being run on different, dissimilar center administration frameworks.

"Our policyholder data was spread across a number of different systems,” said Lola Misicka, vice president of strategic project delivery at Bluefire. “Insured.io helped us to unify the customer experience under one platform and streamlined the customer journey for the Bluefire brand. It also gave us the ability to see all of our customer data consistently and immediately. Our customer behavior patterns and metrics are now available at our fingertips."

As a component of this implementation, insured.io had the option to illuminate Bluefire's requirement for an all encompassing policyholder solution. With various inheritance center frameworks and different sellers offering types of assistance, the customer venture was superfluously confounded. Insured.io's Customer Engagement Platform smoothed out the experience by connecting the entirety of Bluefire's current frameworks to give a solitary solution to customer engagement, including a customer entryway, coordinated voice reaction (IVR), repeating installments, electronic records, announcing and investigation modules, and that's just the beginning. The fast implementation was finished on-schedule, on-spending plan, and with no disruption to Bluefire's business cycles or IT assets.

"Bluefire needed an entirely new customer experience," said Steve Johnson, co-founder and head of product for insured.io. "We provided a SaaS, cloud-based solution which enhanced their customer journey and didn’t require them to replace any of their existing core systems. It’s a relationship which we look forward to growing in the future."

Insured.io gives insurers a platform which interfaces and brings together customers, makers, and workers by means of any channel. Equipped for integration with any current center administration framework, insured.io's Customer Engagement Platform changes the customer venture, improves interior capacities, augments capital speculations, and expands measure straightforwardness for protection organizations over all lines of business. Insured.io quickens advanced transformation by giving a platform that works flawlessly with any framework, yet additionally makes a versatile well disposed client experience, and builds oneself help and engagement open doors for all protection cycle stakeholders.

About insured.io
Insured.io accelerates digital transformation for insurance organizations with a 360-degree suite of SaaS solutions built on a modern, cloud-based platform. The insured.io Customer Engagement Platform integrates seamlessly with multiple core administration systems and includes interactive voice response (IVR), policyholder and producer portals, direct-to-consumer sales, recurring payments, first notice of loss (FNOL), and analytics.

Spotlight

Cover Genius partnered with RMS Cloud, a leader in holiday park and campground technology, to launch Damage & Liability Cover for their customers. The first-of-its-kind solution helps RMS Cloud address the needs of its holiday park operators and residents and deliver a seamless experience enabled by XCover.

Spotlight

Cover Genius partnered with RMS Cloud, a leader in holiday park and campground technology, to launch Damage & Liability Cover for their customers. The first-of-its-kind solution helps RMS Cloud address the needs of its holiday park operators and residents and deliver a seamless experience enabled by XCover.

Related News

CORE INSURANCE,RISK MANAGEMENT

Betterview Announces Partnership with Risk Innovator JMI Reports

Betterview and JMI Reports | December 01, 2022

Betterview, the company leading P&C insurers rely on to identify and manage real property risk, today announced a partnership with JMI Reports, one of the largest providers of onsite property data to the insurance industry. Products from JMI Reports are now available on the Betterview Property Intelligence & Risk Management Platform, allowing users to optimize inspection efficiency in a single, intuitive user interface (UI). The innovative tools from JMI Reports allow insurers to understand, prioritize and act upon risks to predict and prevent future loss. One of these is QuickVUE, a self-inspection tool that empowers insurers to thoroughly understand property risk without consuming overwhelming amounts of data. Additionally, reliable inspection data from on-the-ground physical inspections is available on the Betterview platform. Using this integration, insurance companies can filter properties based on which require a physical inspection and which ones can be fast-tracked as solid risks. “The solutions from Betterview and JMI Reports are strengthened by synthesizing them within a single platform, Customers can work with their policyholders to get rapid, accurate views of real property risk. They can then consume that information directly within our platform, gaining an immediate and actionable view of every property in their book, and flagging those that need more attention. Any insurer that uses Betterview and JMI together will see great improvements in inspection efficiency, which should translate to an improved expense ratio as well.” -Betterview co-founder and chief operations officer, Dave Tobias JMI Reports also believes that the two companies are ideal partners. Both Betterview and JMI are in the business of understanding risk and helping insurers work better with their insured, Ultimately, we want to turn underwriters and agents into insurance heroes. By integrating QuickVUE and other inspection tools directly in the Betterview platform, I believe we are taking a positive step towards that goal,says Nathan Clark, president and CEO at JMI Reports. About Betterview: Betterview is the Property Intelligence & Risk Management Platform that leading P&C insurance companies depend on to identify and mitigate risk, improve operational and inspection efficiency, and build a more transparent customer experience throughout the policy lifecycle. By empowering insurers to automate pricing, underwriting, and renewal while focusing strategic action on critical properties, Betterview is transforming the insurance industry from Repair and Replace to Predict and Prevent. About JMI Reports: JMI Reports is a risk innovator providing property profiles and data insights to improve efficiencies and profitability for insurance carriers and MGAs. For more than 30 years, our mission has remained the same: to protect your blindside by listening to your needs and delivering actionable, forward-thinking, and cost-saving solutions that make a difference.

Read More

CORE INSURANCE

Relm Insurance Announces Strategic Partnership With CyberCube

Relm Insurance and CyberCube | November 22, 2022

Relm Insurance Ltd. (Relm), a market-leading specialty insurance carrier serving emerging industries, has inked a strategic partnership with renowned cyber risk analytics firm CyberCube to bolster its cyber underwriting business with advanced analytics, artificial intelligence and advanced risk modeling and assessment capabilities. Launched in 2019 as the first commercial insurer licensed under the Bermuda Monetary Authority’s “Innovative Insurer General Business” (Class IIGB) regulatory framework, Relm partners with a global distribution network of brokers to develop insurance solutions for businesses and institutions operating at the forefront of emerging industries, with a focus on digital assets/Web3.0, cannabis and psychedelics. Relm will leverage CyberCube’s sophisticated technology platforms, including Account Manager and Portfolio Manager, to enhance underwriting decision-making with industry-specific threat risk scores, financial loss frameworks, and real-time data and insights. “This partnership with Relm demonstrates we are continuing to broaden our reach within other, non-traditional insurance markets. It will allow us to further demonstrate that our data accuracy, methodology and expert personnel can be utilized effectively to help create a profitable framework, regardless of industry. By licencing our products, Relm finds itself in a position for rapid success as it rolls out more in-depth risk selection protocols.” -Sean Omar, CyberCube’s Sales Manager - Americas Donavan Burgess, Relm Senior Vice President - Digital Assets, Cyber & Professional Lines, said: The advent of cryptocurrency and the utilization of blockchain technology have created a new set of cyber exposures. CyberCube’s mix of data, actionable insights, team of experts and footprint across the insurance value chain will provide us with the best springboard to grow our business over the coming years. Portfolio Manager is a scenario-based data-driven model that enables risk professionals to develop insights for their senior leadership and underwriting teams. It also allows stress testing of portfolios of insurance risk so that loss drivers and areas of accumulation risk can be identified. Account Manager is designed for risk carriers and is used by leading companies across the insurance ecosystem. It enables underwriters to make efficient, data-driven risk selection decisions.

Read More

CLAIMS,INSURANCE TECHNOLOGY

Insurity Enables Digital Payments to Transform Claims Payments Process for P&C Insurance Organizations

Insurity | December 14, 2022

Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced its commercial partnership with Dream Payments and connectivity to J.P. Morgan Payments digital payments services, enabling insurers to pay claims in just 30 seconds with integrated digital payment options on its Sure Claims Payments solution. This connectivity between Insurity, Dream Payments, and J.P Morgan transforms one of the most critical interactions P&C organizations have with their policyholders. Dream Payments is a robust fintech company that powers a cloud-based API and embedded payment services that enables financial institutions, insurance companies, and software platforms to offer frictionless digital payment services. J.P. Morgan’s Payments business combines the firm’s treasury services, trade, card and merchant services capabilities with a vision to enable clients to pay anyone, at any time, from anywhere in the world. Sure Claims Payments, powered by Dream Payments and with connectivity to J.P. Morgan Payments, enables P&C insurance organizations to significantly improve their end user experience through a modern, elegant, and automatic disbursement process, while still maintaining a fallback check fulfillment capability. The payments solution enables insurers to manage payments with a single process flow, cut costs by as much as 50% when switching from check to digital payments, and differentiate the claims experience for policyholders. “At Insurity, we seek to provide our customers with the ability to both issue digital payments to claimants instantly and scale to meet high claims volumes by removing slow check-based processes, Through the collaboration between Insurity, Dream Payments, and J.P. Morgan Payments on Sure Claims Payments, this becomes a reality. P&C insurers can issue digital payments instantly using an out-of-the-box integration with Insurity claims systems and APIs for other systems.” -Sylvester Mathis, Chief Insurance Officer at Insurity We are delighted to partner with Insurity as it enables embedded and real time claims payments across the insurance ecosystem, Insurity is at the forefront of innovation within the insurance industry, as Sure Claims Payments enables claimants to receive their money quickly, securely, and via their preferred payment method, whether that be a real-time payment, ACH, virtual card, or even a check,said Brent Ho-Young, Dream Payments CEO. About Insurity Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 15 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform and with unrivaled industry experience and the industry’s most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. About Dream Payments Dream Payments is a fintech that powers embedded digital payment services for North America’s leading financial institutions, insurance companies, and software platforms. These companies use Dream to send and receive payments to and from customers and suppliers in-person, in-store, and in the cloud.

Read More