Chartered Insurance Institute publishes ethical culture guide for SMEs

“Every firm has a culture, whether you employ 10 or 10,000 people.” Those were the words of Sian Fisher (pictured), chief executive of the Chartered Insurance Institute (CII), when the professional body released a new resource called Building trust through ethical culture: A guide for SME firms. The 30-page document, which is available on the CII website, is designed to serve as a practical framework for small- and medium-sized enterprises when it comes to promoting ethical culture and how it relates to client and public trust. It was written by insurance and ethics expert Duncan Minty, who is a Chartered Insurance Practitioner. “This guide sets out the steps that small to medium firms can take to understand and influence the culture at their firms, so that as a result, trust in their firm is legitimately earned from their employees and clients, and will be more sustainable,” said Fisher.