EY | May 26, 2022
FINEOS and Ernst & Young Business Consultants have announced an alliance (EY Ireland). The Alliance will support intelligent digital transformation for insurers. Furthermore, it will positively impact the entire employee benefits value chain, from insurers to employers to employees, while also achieving tangible operational efficiencies. The Alliance has also been expanded to include the United States, with further global expansion planned.
FINEOS is a global market leader in core life, accident, and health insurance systems. EY teams have worked with FINEOS on software implementations with different life, accident, and health insurance carriers. The goal of assisting these companies is to realize their transformation journeys through multiple technologies and services ranging from consulting to on-site execution and integration.
Many insurance companies currently use manual processes, which create a slew of inefficiencies. As a result, carriers are increasingly required to influence digital and analytical solutions while redesigning customer operations and service models.
The Alliance provides clients with the technology they need to achieve their transformation objectives. It will also assist EY teams in developing services around the already successful teams deploying the FINEOS Platform. FINEOS has also developed a leading cloud-based end-to-end software-as-a-service (SaaS) core product suite covering the insurance lifecycle, including rating and underwriting, quotes, claims, absence, billing, and policy administration. Through FINEOS Insight, FINEOS Engage, and EY Nexus, FINEOS and EY teams can bring artificial intelligence (AI) and machine learning capabilities and data analytics software.
The industry knowledge and global reach of the EY organization and FINEOS will assist clients worldwide in accelerating smart digital transformation. Finally, this Alliance will aid in the acceleration of innovation and digitization in the employee benefits market.
The collaboration between EY and FINEOS will assist clients in maximizing the value of their digital transformation efforts. Insurance carriers are likely to increase their success rate and total value as they build future-ready organizations by combining the FINEOS Platform with the consulting capabilities of EY teams."
Matthias Loh, the EY Global FINEOS Alliance Sponsor.
As the global life, accident, and health insurance market continues to evolve at a rapid pace, this new alliance with the EY organization brings additional business and technology experience, as well as systems integration capabilities, to assist clients in achieving their goals. As FINEOS continues to invest proactively in new products and growth plans, we want to ensure that our clients access the market support and system integration knowledge required for their transformation plans. With FINEOS New Business & Underwriting, FINEOS Claims, and FINEOS Absence implementations underway, this announcement reinforces our commitment to forging strategic alliances to better support our clients' digital transformation efforts."
FINEOS CEO and Founder Michael Kelly.
P&C | May 30, 2022
Rising rates have overwhelmed the simplified user experience, smooth customer service, and enhanced navigation that were intended to define the digital revolution of the property and casualty (P&C) insurance industry—and boost consumer happiness. The J.D. Power 2022 U.S. Insurance Digital Experience StudySM released, shows that even though insurers have put a lot of money into websites and mobile apps for customers, customer satisfaction with insurers' digital services is going down this year.
Although insurers keep upping the ante on technology, improvements are being offset by frustration among customers who are going online to shop for a better rate—and not finding one. We’re also seeing a clear trend in which more than half of digital insurance shoppers choose not to use digital tools or educational resources to help them through the shopping process. This further exacerbates the decline in customer satisfaction.”
Robert M. Lajdziak, Director of Insurance Intelligence at J.D. Power.
The research, which was updated this year, assesses digital consumer experiences among both P&C insurance purchasers seeking quotations and existing customers performing routine policy-servicing tasks. The study looks at four elements that affect the functionality of desktop, mobile web, and mobile apps: ease of navigation, speed, visual appeal, and information/content. Corporate Insight, a renowned provider of competitive intelligence and user experience research to the financial services and healthcare industries, collaborated on the project.
Key findings of the 2022 studies are as follows:
Customer satisfaction with the P&C insurer's digital purchasing experience is only 499 out of 1,000, down 16 points from a year ago. Overall, customers are satisfied with their digital service experience at 705, down one point from 2021. Customer dissatisfaction with escalating rates and the inability to obtain premium cost relief by searching for a new policy is driving the fall in shopping satisfaction.
Digital shopping tools, which help insurance consumers find discounts, policy details, and specific coverage or unique advantages, are linked to a satisfaction rise of 137-211 points, depending on which shopping tool is utilized. However, during their quotation requests, 54% of insurance shoppers did not use any shopping tools.
The study reveals considerable discrepancies in mobile app performance when it comes to account service. The average satisfaction score for the top 25% of respondents who use a mobile app is 885, which is much higher than any other channel. However, satisfaction with a mobile app among the bottom 25% of respondents drops 358 points to 527.
Traditional insurers and digital native InsurTech firms both have similar levels of consumer satisfaction with digital account servicing. Traditional carriers make up the difference with better information/content and access to human support when customers need it. While InsurTechs outperform on speed and visual appeal metrics, traditional carriers make up the difference with better information/content and access to human support when customers need it.
Styra | July 18, 2022
Styra, Inc., the creators and maintainers of Open Policy Agent (OPA) and leader of cloud-native authorization, today announced Styra Run. Designed for application development teams, this new OPA-based authorization service provides enterprise-grade authorization to developers via a simple drop-in API, allowing teams to accelerate time to market, remove ongoing maintenance demands and improve end user experience.
Styra Run, using OPA, is the first cloud-hosted application authorization service to completely decouple policy logic and data from the underlying application. This turnkey service frees software developers from the complex, time-consuming tasks of building, maintaining and operating their own authorization capabilities, collaboration features and permissions for each of their applications.
Styra Run features:
Seamless integration into the application UI, API, and data layer
Offloaded storage and global replication of end-user permissions data
Pre-built OPA logic for application authorization use cases like adding sharing capabilities for consumer apps or team-based controls for enterprise apps
“Styra Run revolutionizes the way that app developers think about and implement authorization for end-users,” said Tim Hinrichs, co-founder and CTO of Styra “Every app on the planet has permissions, access control, sharing or other authorization built in. But by eliminating the need to constantly recreate authorization in each application, Styra Run improves time to market and quality, and provides better features than teams would build themselves. Similar to how ‘Sign in with Google’ eliminated the need for local user identity and passwords, Styra Run eliminates the need for custom built-per-app permission systems, so app developers and product teams can focus on better features and end-user experience.”
“Styra Run revolutionizes the way that app developers think about and implement authorization for end-users,” said Tim Hinrichs, co-founder and CTO of Styra
Styra Run is hosted, managed and maintained by Styra and is developed by OPA’s creators. OPA is the de facto standard for authorization in the cloud-native environment with over 130M downloads to date, and is used by global organizations such as Goldman Sachs, Atlassian and Pinterest.
The current state of SaaS authorization
Before Styra Run, access control functionality — such as defining who can edit a document, see photos or create new users within an application — had to be implemented differently for every application, based on the application’s particular coding language and database type.
Authorization controls are considered a tier-0 service and thus require high availability, very low latency, global replication and strict consistency guarantees. Building a solution that meets these demands typically requires 6-18 months of work by a team of specialists. Once built, the authorization system must be maintained, upgraded and patched throughout the entire application lifecycle.
Styra Run eliminates the need for custom authorization deployment
Styra Run provides customers an enterprise-grade authorization service, available via simple drop-in APIs, for companies who build and manage SaaS applications. This service allows end users to control their own account and access permissions, and as such is equally valuable in both consumer and business applications.
With Styra Run, organizations can:
Speed up time-to-production with a turnkey approach to authorization system development
Avoid re-building authorization as SaaS application requirements change
Remove the operational burden of replicating permissions data across the world
Implement immediate permission updating and access for near-zero latency across all users
“We heard firsthand from the OPA community and Styra customers that users needed a faster and better way to implement authorization for multi-tenant SaaS apps – both B2B and B2C,” said Torin Sandall, VP of Open Source at Styra. “OPA already solves the policy logic problem, but the community still needed a way to manage the contextual data that’s required for access decisions — like which roles, groups and permissions should be available to end users. We worked with the OPA community to combine hosted OPA logic, with contextual data management, to give developers a turnkey access control and authorization service that provides immediate, global policy across all their end users.”
Styra Run is currently available in private Beta. Those interested in integrating Styra Run into their SaaS application, or using a pre-built sample app for sandbox exploration should contact Styra.
Styra enables enterprises to define, enforce and monitor policy across their cloud-native environments. With a combination of open source (Open Policy Agent) and commercial products (Declarative Authorization Service), Styra provides security, operations and compliance guardrails to protect applications, as well as the infrastructure they run on. Styra policy-as-code approach lets developers, DevOps, and security teams mitigate risks, reduce human error and accelerate application development. Learn more at Styra.