Consumers less satisfied with insurance brokers - survey

insurancebusinessmag | June 25, 2019

There are significant problems in the New Zealand insurance market, including a high level of complaints and low levels of trust, says one consumer group.According to Consumer NZ, consumers are paying more than ever for insurance but they are not getting a fair deal. The consumer groups latest industry report found only 13% of consumers were confident they could trust insurers to give them good advice.

Spotlight

When incidents occur and it’s time to file a claim, finding out you aren’t covered can cost thousands. You can learn when business car insurance is needed by watching this video.

Spotlight

When incidents occur and it’s time to file a claim, finding out you aren’t covered can cost thousands. You can learn when business car insurance is needed by watching this video.

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INSURANCE TECHNOLOGY

A Free Resource for Insurance Compliance Information and Updates with the Launch of AgentSync Compliance Library

AgentSync | June 17, 2022

The AgentSync Compliance Library, one of the insurance industry's leading resources, is an open-source destination for news, information, and real-time updates. Here’s the unveiling of the Compliance Library by AgentSync to power growth and innovation in the insurance industry. The technology is a free resource covering over 8000 compliance data points across 53 U.S. insurance jurisdictions. The Compliance Library was created by and for insurance industry experts to aid in their efforts to stay up-to-date and learn from it. It contains everything from regulatory and compliance basics to state-by-state FAQs and news. Constantly keeping up with the time-consuming and tedious manual processes and incomplete and disconnected information is exhausting and creates significant risk for the producers and the businesses they represent. As a result, AgentSync created a first-of-its-kind open-source library to enable producer compliance. This tool is designed to give insurance and compliance professionals quick access to a database of jurisdiction-level information and regulatory updates from across the United States insurance industry. The AgentSync Compliance Library is intended to be a resource for facilitating help in the verification of: Contact information for the state insurance department: address, phone, email, website, and commissioner name Information on appointments and terminations, including deadlines, fees, renewals, and more. Agency information, including licensing requirements by jurisdiction and affiliations. Producer information, including licensing requirements by jurisdiction, renewal deadlines, fees, address requirements, and more. Adjuster information such as deadlines, fees, and renewals. Industry experts who understood regulatory nuances and had an unrivaled passion for helping customers' efforts built AgentSync to achieve and maintain compliance. Thanks to AgentSync's expertise, products, and the new Compliance Library, everyone in the industry can continue to learn and grow with confidence. About AgentSync AgentSync enables rapid growth for insurance carriers, agencies, and MGAs by providing modern producer management tools. AgentSync's products reduce friction, increase efficiency, and maintain compliance through customer-centric design, seamless APIs, and automation, ultimately helping to improve the broker onboarding, contracting, licensing, and compliance processes. AgentSync, which was founded in 2018 by Niranjan "Niji" Sabharwal and Jenn Knight and is headquartered in Denver, CO, has been named one of Denver's Best Places to Work, a Forbes Magazine Cloud 100 Rising Star, an Insurtech Insights Future 50 winner, and is ranked 88 on Forbes' list of America's 500 Best Startup Employers in 2022.

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INTELLECTUAL PROPERTY

Zurich American Insurance Co. signs agreement to acquire Special Insurance Services, Inc.

Zurich | November 12, 2021

Zurich American Insurance Company ("ZAIC"), a leading provider of insurance products and services to businesses in multiple industries, has signed an agreement to acquire Special Insurance Services, Inc. ("SIS"), a Texas-based program manager whose offerings include gap medical and occupational accident insurance products. The acquisition will expand ZAIC's supplemental health insurance solutions that help businesses and individuals better manage medical costs. ZAIC's Accident and Health products for employers and other groups include voluntary benefits, travel insurance and assistance, gap medical, medical stop-loss, occupational accident and student accident insurance. The acquisition of SIS, which is expected to be completed in early 2022, will help expand ZAIC's ability to deliver solutions in gap medical, occupational accident and primary employer indemnity insurance. "As medical costs continue to increase, employers are seeking solutions that enable migration to higher deductible major medical plans while ensuring healthcare affordability for workers. Gap medical is gaining popularity because it can help employees cover their deductibles and coinsurance, reducing out-of-pocket expenses. Through the acquisition of SIS, ZAIC can build our capacity to deliver high-quality supplemental health products like this — products that businesses and workers need, desire and deserve." - David Fike, Head of Life, Accident and Health for ZAIC. SIS has capabilities to develop, underwrite, distribute and administer specialty insurance products for small- and midsize employers. SIS has been managing programs since 1987 and today provides some level of administrative services to more than 5,000 employers and their employees, with annual premium of approximately $55 million. "Zurich and SIS share a commitment to listening to the needs of the marketplace and putting customers first. That's one reason our talented team at SIS looks forward to joining the Zurich family and amplifying our positive impact. Together, we will help solve for some of the most pressing health challenges that businesses and individuals face today." - SIS President Philip Rearick. About Zurich Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. In North America, Zurich is one of the largest providers of insurance solutions and services to businesses and individuals. Customers are served through the individual member companies of Zurich, including Zurich American Insurance Company. Life insurance and disability coverage issued in the United States in all states except New York is issued by Zurich American Life Insurance Company, an Illinois domestic life insurance company. In New York, life insurance and disability coverage is issued by Zurich American Life Insurance Company of New York, a New York domestic life insurance company. For more information about the products and services Zurich offers and the people Zurich employs in the U.S. and Canada.

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Constellation Affiliated Partners Acquires Coastal Insurance Underwriters and Cybercom

Constellation Affiliated Partners, RedBird Capital Partners, Coastal Insurance Underwriters | December 29, 2020

Constellation Affiliated Partners (Constellation) today announced the acquisition of Coastal Insurance Underwriters (Coastal) and Cybercom. Financial terms of the transaction were not disclosed. Through the acquisition of Coastal and Cybercom, Constellation will continue to expand its product offerings to the Condominium Association and Homeowner’s Association marketplace. “These new business classes complement many of our existing programs and will provide increased product access to our clients,” said Bill Goldstein, CEO of Constellation. “The Coastal and Cybercom team bring a wealth of knowledge and innovative web-based programs. Their proprietary technology platform and deeply experienced underwriters will be a great addition to our growing portfolio of innovative, high-quality MGAs, program administrators, and wholesalers in the insurance industry.” Coastal Insurance Underwriters, founded by President/CEO Charles “Chuck” Bushong in 2007, is an insurance program administrator providing unique products to the Community Association marketplace. Coastal underwrites property, general liability, crime, D&O, golf & country club, equipment breakdown, workers’ compensation, inland marine, umbrella, small business, and private flood insurance products. Coastal currently underwrites insurance in Florida, California, Alabama, Texas, Georgia, Kentucky, and Tennessee. “Over the last 13 years Coastal has grown to offer a multitude of unique insurance products and cutting-edge technology designed to meet the needs of the ever-changing insurance marketplace,” stated Bushong. “We look forward to accelerating our growth as part of the Constellation portfolio of companies, utilizing Constellation’s established relationships to continue to diversify our programs and expand our footprint throughout the U.S.” “This powerful tool quotes, underwrites, binds, and issues insurance policies to agents in real-time,” added Bushong. “The platform was designed to leverage automation and provide agents with a simple, 24/7 solution to even the most complex insurance opportunities, while providing carriers access to timely underwriting data and risk exposure information.” Cybercom currently provides technology development services to Coastal and third-party clients throughout the country. “The acquisition of Coastal and Cybercom demonstrates Constellation’s commitment to technology-enabled and data-driven programs and to the continued diversification of programs and product offerings available throughout our company,” commented Goldstein. About Constellation Affiliated Partners Constellation Affiliated Partners is a New York-based insurance consolidator platform that specializes in acquiring MGA, program administrator and wholesale companies in the United States and Canada. Constellation's partners use a set of core values to evaluate and pursue strategic partnerships with companies that have demonstrated superior underwriting principles and have earned a solid industry reputation. The diverse group of companies within Constellation's portfolio bring a vast array of insurance and re-insurance offerings to the North American marketplace. Constellation is backed by RedBird Capital Partners, a private investment firm focused on building high-growth companies with flexible, long-term capital. About RedBird Capital Partners RedBird Capital Partners is a private investment firm focused on building high-growth companies with flexible, long-term capital in partnership with its Entrepreneur & Family Office Network. Founded by former Goldman Sachs Partner Gerry Cardinale, RedBird today manages $4 billion of capital principally across its core industry verticals in Sports, TMT, Financial Services and Consumer. RedBird invests with an entrepreneurial, company-building mentality, with an emphasis on capital appreciation and compounding equity returns over longer holding periods. RedBird’s network of business founders and entrepreneurs is central to its investment sourcing strategy, and its highly curated group of limited partners are active co-investors who provide scalable capital support. For more information, please go to www.redbirdcap.com About Coastal Insurance Underwriters Coastal Insurance Underwriters, Inc. founded in 2007 is a program administrator specializing in designing, creating, and managing insurance products for a variety of business classes, including condominium associations, homeowner associations and golf and country clubs. Coastal has grown to become one of the largest Managing General Underwriters in the United States focused on community association products with over 8,000 homeowners and condominium associations currently insured. Coastal continues to advance in automation to ensure that they remain on the cutting edge of changes necessary in this marketplace. They continue to develop and launch new products and expand into additional states. Coastal will continue to strive to be a leader in providing highly specialized, and financially sound insurance products through automated and simple-to-use solutions. About Cybercom Cybercom International Corporation, Inc. was established in 1997 as a custom software development company in Ponte Vedra Beach, FL. During the past 23 years, Cybercom has been building high-performance enterprise-level applications for a number of vertical markets, including insurance, e-commerce, industrial, medical, and manufacturing. Coastal acquired the assets of Cybercom on January 2, 2020. Cybercom’s capabilities include new product development, existing product support, analytical reporting, document generation, third-party integration, and workflow automation. In the insurance marketplace, Cybercom has built tools for a number of coverage lines, including Property, General Liability, Crime, Directors & Officers, Umbrella, Commercial Auto Liability, and more.

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