CLAIMS

Donegal Insurance Group Selects CoreLogic’s Leading Property & Casualty Claims Workflow and Management Solution

CoreLogic, Donegal Insurance Group | March 01, 2021

CoreLogic®, a leading global property data and analytics-driven solutions provider, today announced that Donegal Insurance Group, a family of property and casualty insurance companies, has chosen CoreLogic as the innovation provider to control and streamline their property claims operations and help improve the policyholder experience.

“Donegal is known for its superior claims service and takes pride in being ‘There When It Matters Most’ for its policyholders,” said Bob McCafferty, VP of Claims for Donegal Insurance Group. “By engaging with CoreLogic and leveraging their Claims Platform, we will be able to further enhance the customer experience. Using the tools and integrations available through CoreLogic, we can keep customers connected and informed throughout the claims process. In many cases, our claim representatives can quickly estimate damages from their desk, resulting in faster settlements and higher levels of customer satisfaction.”

CoreLogic conveys solutions across guaranteeing, claims and risk management that enable insurance carriers to give a convincing digital policyholder experience and unrivaled ease of utilization through each touchpoint in the property insurance environment. Its exceptional approach to join all parts of the insurance workflow onto one cloud-native simultaneous platform, improves on claims measure, enables innovation agility through top tier InsurTech and integrates production network sellers with a flip of a switch. The cloud-based insurance hub utilizes a safe and open architecture enabled by an industry-leading API framework, making it easy for customers to associate with a large group of innovative outsider InsurTech solutions through the CoreLogic Digital Hub Alliance.

“We have been fortunate that many insurance companies are turning to CoreLogic as they look to deliver a better experience with more efficient claims handling and ease of integration with their key suppliers and third-party technologies,” said Frank Martell, president and CEO, CoreLogic. “This newest collaboration with Donegal demonstrates CoreLogic’s future growth and transformation in the insurance sector to significantly improve the customer experience at their most critical moment of need.”

About CoreLogic
CoreLogic, the leading provider of property insights and solutions, promotes a healthy housing market and thriving communities. Through its enhanced property data solutions, services and technologies, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help millions of people find, buy and protect their homes.

Spotlight

The insurance industry was once dominated by policy-centric, inside-out thinking. Relationships were simple a policyholder was matched with a policy and perhaps an agent/producer. Much of the executive focus and corresponding technology investment was designed to improve operational efficiencies and manage the porfolio of risks. Those days are rapidly disappearing. Most insurers have done a significant reorientation around customers, taking the outside-in view and seeking to gain and act on a deeper understanding of their relationships with customers, as well as agents. In fact, insurers ranked customer engagement and experience as the number one strategic initiative in 2015, with 85% of insurers claiming to have major initiatives in progress.

Spotlight

The insurance industry was once dominated by policy-centric, inside-out thinking. Relationships were simple a policyholder was matched with a policy and perhaps an agent/producer. Much of the executive focus and corresponding technology investment was designed to improve operational efficiencies and manage the porfolio of risks. Those days are rapidly disappearing. Most insurers have done a significant reorientation around customers, taking the outside-in view and seeking to gain and act on a deeper understanding of their relationships with customers, as well as agents. In fact, insurers ranked customer engagement and experience as the number one strategic initiative in 2015, with 85% of insurers claiming to have major initiatives in progress.

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