Claims

EXL Partners with Benekiva, to Enhance Digital Claims Capabilities of EXL’s LifePRO® Policy Administration Platform

EXL, a main operations management and analytics organization, today declared an association with Benekiva, a software startup zeroed in on giving seamless technology solutions to financial services, to upgrade the digital claims capabilities of EXL's LifePRO® policy administration platform.

The association will join the start to finish policy management capabilities of LifePRO® with Benekiva's digital claims solutions, which incorporate work processes, record digitization, and claims admission to give a more powerful, effective claims insight for the two clients and representatives.

Homesteaders Life Company, a public chief in preneed protection subsidizing and LifePRO® customer, has just started seeing advantages from the EXL and Benekiva partnership
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“We’ve seen the combination of Benekiva and LifePRO® transforming customer experience and enhancing customer journeys,” stated Nick Gerhart, Executive Vice President and Chief Innovation Officer, Homesteaders Life Company. “It’s also enhanced our resilience. When we shifted to remote work during the pandemic, our employees were able to seamlessly continue to pay claims and keep functioning.”

“We are excited to augment our digital claims management capabilities through this partnership with Benekiva,” said Keith Johnson, Senior Vice President and head of digital insurance solutions and LifePRO®, EXL. “A major component of our success in the policy administration space stems from the way we ensure fast, accurate resolution for customers’ claims. Benekiva will help us amplify the customer and beneficiary experience within our digital claims solutions.”

Said Brent Williams, CEO, and President, Benekiva, “EXL is a global leader in insurance across operations, analytics, and technology with a two-decade track record of innovation in areas of policy administration and claims, through their LifePRO® platform. We are excited to partner with EXL to bring a more digitized and seamless claims experience to the insurance market. We look forward to bringing the same great benefits Homesteaders Life Company has experienced from this partnership to other LifePRO® clients.”

EXL's LifePRO® offers adaptable help for an expansive scope of life, wellbeing, and annuity items. With an adaptable help based design highlighting a library of more than 250 REST and ACORD digital services and minimized single-reason services for regions including policy servicing, party upkeep, specialist and chain of importance management, and item arrangement, the platform furnishes back up plans with security, versatility, and configurability. An electronic UI gives a 360-degree perspective on clients and specialists and is planned considering ADA consistence. EXL is ceaselessly putting resources into and improving LifePRO®, with the platform now on its twentieth rendition.

About Homesteaders Life Company
Homesteaders Life Company is a national leader providing products and services to promote and support advanced funding of funeral planning and end-of-life expenses. 

About Benekiva
Benekiva, LLC, was founded in 2018 to offer smart, elegant, and powerful technology solutions to insurance providers. It has since developed a comprehensive digital claims and customer service platform to service all of the document management, compliance, workflows, adjudication, and claims issues related to the insurance industry. The company is headquartered in West Des Moines, Iowa, with a satellite division in Winston-Salem, North Carolina.

About EXL
EXL is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics, and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance. Headquartered in New York, EXL has more than 31,000 professionals in locations throughout the United States, the UK, Europe, India, the Philippines, Colombia, Australia, and South Africa. EXL serves multiple industries, including insurance, healthcare, banking, and financial services, utilities, travel, transportation and logistics, media, and retail, among others.

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