CLAIMS, INSURANCE TECHNOLOGY
One Inc | October 27, 2022
One Inc, the leading digital payments network for the insurance industry, announced today that it has integrated the Hi Marley Insurance Cloud with One Inc’s ClaimsPay® platform. This valuable new integration allows carriers to conduct text message conversations with claimants inclusive of digital payment, a unified and modern approach.
The text-based opt-in for Hi Marley customers seamlessly integrates payments within their active insurance workflows, ensuring policyholders have a modern, complete experience within a single text engagement. This increased automation and simplification of the claims process, from digital claims initiation with Hi Marley straight through to claim payment with One Inc, improving the experience for adjusters, policyholders and vendors.
Designed with a seamless policyholder experience in mind, no app download is required for policyholders to use the service. One Inc’s ClaimsPay configuration will include the option to seamlessly integrate with Hi Marley, running Hi Marley-generated Case IDs through the ClaimsPay API. One Inc clients may utilize their existing APIs to access the service.
“Better user touchpoints are a key priority for insurers looking to transform the experience around claims workflow and payments, and One Inc has long sought to make these interactions as seamless as possible, By using text functionality from Hi Marley in ClaimsPay, carriers can literally put payments flexibility at their policyholder’s fingertips. We are thrilled with this partnership and fully expect that expansive new communications channels, enabled by partners like Hi Marley, will prove critical as we reimagine the way claims are initiated, managed, and distributed.”
-One Inc CEO, Ian Drysdale
The pace of change in our insurance industry lies with leaders who provide breakthrough simplicity while managing customer expectations and removing points of friction, The magic is delivering an empathetic and streamlined policyholder experience, where human interaction is facilitated by technology. We’re excited about our One Inc partnership, as together we can enable carriers to connect and build trust with customers and communicate and transact simply meeting policyholders where they are,said Mike Greene, CEO of Hi Marley.
About One Inc
One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payment, even for the most complex insurance use cases. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.
About Hi Marley
Hi Marley is the intelligent collaboration platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise - fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience.
NFP | October 19, 2022
NFP, a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor, today announced it has acquired Mason James Insurance Services Limited (doing business as Bentley Insurance Services), one of the largest brokers in Staffordshire. Bentley has provided complex commercial and personal insurance solutions since 1922. Mike Rostron, managing director at Bentley, will join NFP's commercial insurance leadership team in the UK and continue to drive company growth across Staffordshire and beyond.
"Bentley Insurance Services has a longstanding presence in Staffordshire, a great reputation, strong leadership and well-earned trust in the region, making them a perfect partner for NFP, We are proud to welcome Bentley, a broker that embodies our ethos, to our growing global group."
- John Paul Allcock, UK and Ireland managing director at NFP
This acquisition aligns with NFP's growth strategy and brings another respected, service-orientated broker to NFP's UK operations. With this deal, NFP grows its roster of exceptionally skilled brokers, furthering its commitment to bringing bespoke risk management solutions to more businesses and individuals across the UK.
The last two years have been particularly challenging for organisations and consumers alike, and their insurance needs have evolved, This partnership allows us to offer services to businesses in the Midlands that more effectively meet the challenges our clients face today, said Allcock.
Bentley will maintain its local office presence in Staffordshire, and all existing Bentley customers will continue to be advised and managed by their current broker in the same way they always have. Through NFP, clients will also have full access to enhanced products and a broader range of solutions designed for their specific needs.
We're excited to join the NFP family and collaborate with colleagues that share our commitment to providing client-centric solutions and maintaining a people-first work culture, This incredible opportunity also allows us to offer our clients access to NFP's broad network of integrated insurance, benefits, wealth management and retirement solutions, said Rostron.
NFP is a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor that provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. NFP is the 9th best place to work for large employers in insurance, 7th largest privately-owned broker, 5th largest benefits broker by global revenue and 13th largest broker of US business (all rankings according to Business Insurance).
About Bentley Insurance Services
Bentley Insurance Services is one of the largest independent insurance intermediaries in Staffordshire and has been dealing with personal and commercial insurances since 1922.
We specialise in providing bespoke insurance solutions for private cars (including high performance and high value vehicles), household insurance, commercial insurance, industrial insurance, self-employed tradespeople and liability.
CORE INSURANCE,INSURANCE TECHNOLOGY
Arbella Insurance Group and One Inc | December 09, 2022
One Inc, the leading digital payments network for the insurance industry, announced today that Arbella Insurance Group, a customer-focused, regional property, and casualty insurance company based in Massachusetts, has selected One Inc’s best-in-class suite of digital payment solutions with PremiumPay® and ClaimsPay®, for both inbound and outbound payments.
With the implementation of One Inc’s digital platform and the delivery of Duck Creek Technologies’ integrated core systems platform for P&C carriers, Arbella will be fully equipped with the payments features and functionality needed to digitally empower its agents and customers. The result will be the seamless handling of inbound customer payments paired with faster claims disbursal, improved customer service, and reduced operational costs.
“As our customers’ needs continue to evolve, we wanted a modern process payments solution with the flexibility to allow us to quickly adapt and respond, We believe that the integration of One Inc followed by the integration of Duck Creek will provide us a solution for our current needs, while also giving us the runway to scale as our business grows and our offerings become more inventive for our agents and regional customers.”
-Janet Corcoran, EVP and Chief Operating Officer, Arbella Insurance Group
We are thrilled to support Arbella’s commitment to enhancing the quality of their products and services through the modernization of their payment solution, We look forward to our partnership as Arbella transforms its business and realizes the benefits of modern digital payments,said Ian Drysdale, Chief Executive Officer of One Inc.
About One Inc
One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payment, even for the most complex insurance use cases. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claim payments.
About the Arbella Insurance Group
Established in 1988, the Arbella Insurance Group is an A rated company by AM Best, with more than $800 million in revenue and approximately $1.8 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut. Recognized as one of the Boston Business Journal’s “Best Places to Work” for 14 consecutive years, Arbella is deeply committed to maintaining high levels of employee satisfaction and supporting a positive and inclusive workplace culture. Arbella attributes its success to their dedicated employees, strong agent partnerships and community focus.