Farmers Insurance | September 21, 2021
Farmers Insurance® today announced plans to use a digitally controlled mobile robot to assist with in-field catastrophe claims handling and non-catastrophe property inspections, helping to improve the safety and efficiency of both while becoming one of the first national P&C insurers to deploy a robotic quadruped.
Created by Boston Dynamics and customized for Farmers®, "Spot" will join claims personnel beginning as early as fall 2021 to help assess damage from catastrophes such as hurricanes, tornadoes, earthquakes, and wildfires. The robot's agility, advanced mobility, and perception to navigate various rough terrain will allow it to access spaces and environments inaccessible for claims employees. Spot will be equipped with a variety of sensors and cameras, including a 360-degree camera and site documentation software to help reduce the time required to capture data and augment the in-field claims review process.
Spot may also help claims adjusters collect critical data and assist with claims handling optimization to serve impacted customers more efficiently. Additionally, the robot may be utilized to handle non-catastrophic events such as structure fires, collapsed structures, water loss, or other potentially hazardous environments in the future.
Farmers focus on enhancing human-powered technology has led the organization to this very exciting milestone where we're able to utilize new and emerging technology like a robot to further strengthen our commitment to our customers, all while helping to keep our employees safe. Adding such a dynamic robot to our stock of evolving tech such as drones and satellite imagery will help us build on our legacy and deepen our commitment to customers.
- Samantha Santiago, Head of Claims Strategy and Automation at Farmers
Farmers efforts in the area of technology are driven by its long history of innovating for the customer and its employees. In recent years, the organization introduced a robust aerial imagery program leveraging drones, manned aircraft and satellite technology to help enhance claims operational efficiencies. Farmers also announced in late 2017 the deployment of a virtual reality (VR) program to help train claims representatives for home damage assessments. The VR program is still being used today and has been a vital technological asset to continue to train claims adjusters during the ongoing COVID-19 pandemic.
In addition to utilizing Spot for in-field claims use, Farmers will explore applications that could help first-responder organizations during scenarios such as post-event search and rescue operations, accessing areas to assess danger for first responders or others, and/or pre-inspections to assess safety for anyone in the general vicinity.
About Farmers Insurance
"Farmers Insurance®" and "Farmers®" are tradenames for a group of insurers providing insurance for automobiles, homes and small businesses and a wide range of other insurance and financial services products. Farmers Insurance Exchange®, the largest of the three primary insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2021 Fortune 500 list.
Chubb, Revolut | January 20, 2021
Chubb has announced the launch of a new insurance partnership with Revolut, a financial technology company that provides digital banking services.
The association program gives a wide scope of inclusion for Revolut's clients, including purchase protection, refund protection and ticket cancellation, where a Revolut account is utilized.
The strategy additionally offers inclusion where a client has an affirmed analysis of COVID-19 and is hence incapable to utilize occasion tickets purchased utilizing their Revolut account.
Chubb was chosen as the carrier because of its worldwide capacities and global footprint, along with its driving accident and health propositions and solid organizations skill. The program will be turned out across 22 nations.
"We are delighted with our new digital partnership with Revolut. We strive to build long-term, successful relationships with our insurance partners that deliver value for the partner and their clients. For us Revolut is a good example of digital innovation that aligns with our own ambitions," said Florian Eisele, Director of Accident and Health, Continental Europe.
"Our new partnership with Revolut marks a significant step for Chubb as we continue to drive relationships in the digital space. We are looking forward to working with the Revolut team to deliver valuable insurance solutions to their customers," said Goulven Thépot, Regional Head of Underwriting, Accident and Health, Continental Europe.
"We're always looking to provide the best value possible to our customers and help them get more from their money. We're constantly improving our paid plans and are delighted to partner with Chubb to add purchase protection, refund protection and ticket cancellation for our customers," said Felix Jamestin, Head of Premium Product at Revolut.
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange and is a component of the S&P 500 index. Chubb supports executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide.
Battleface | April 29, 2022
Battleface announced the launch of its partnership with TripActions, which is an all-in-one travel, corporate card, and expense management solutions providing company. TripActions helps companies and their employees’ traveling management in terms of expenditure, safety, accounts and drives productivity.
The novel collaboration brings Battleface with TripActions to provide a more user-friendly travel security expertise. Customers can now access highly customizable travel insurance options through the Battleface Discovery product. The product range would cover all the expenses and an exclusive elevated Rental Car Injury safety provision. TripActions vacationers can also benefit from the partnership by receiving advanced customer service and assistance.
We are delighted to join forces with TripActions' innovative team. The new modular travel insurance option will give TripActions' Lemonade users the ability to protect their trip with vast relevant coverage options tailored to each traveler's specific needs. This will ultimately be saving money by eliminating unwanted and unnecessary benefits."
Alex Lazcano, Battleface's director of partnerships.
We are excited to propose TripActions users a customizable travel insurance offering in collaboration with Battleface. This offering enhances our users' personal travel experiences and gives them additional peace of mind related to their next adventure in protecting by cutting-edge insurance technology."
Laura Mighdoll, TripActions' Director of Partner Marketing.