How connected cars will help manufacturers make inroads into insurance

insurancebusinessmag | June 21, 2019

Dont let the delay fool you -Teslas jump into insurance is still on after CEO Elon Musk told shareholders that an insurance product will be launched following the completion of an unspecified acquisition.After announcing in April that Tesla planned to release its own insurance product, the automotive firm then revealed in May that the program will be launched through a relationship with State National Insurance Company, a subsidiary of Markel Corporation. Though this series of events has been met with some criticism -notably that of Warren Buffett -Tesla moving into the insurance space shouldnt have surprised anyone, says one expert.

Spotlight

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

Spotlight

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

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Health Insurance, Insurance Technology

Enhance Health Expands Capabilities with Acquisition of Jet Health Solutions

PRnewswire | July 26, 2023

Enhance Health, a digital health insurance brokerage and care navigation platform, is excited to announce the acquisition of JET Health Solutions, a premier Enhanced Direct Enrollment (EDE) platform. The acquisition reinforces Enhance Health's commitment to serving its members and scaling its operations effectively through technology. "We are thrilled to announce the acquisition of JET Health Solutions," said Matthew Herman, CEO and President of Enhance Health. "Since Enhance's founding, we've been committed to leveraging technology in new ways to simplify the enrollment process. JET's advanced EDE platform improves our already best-in-class member and agent experience." With hundreds of thousands of members enrolled in Affordable Care Act (ACA) plans as well as Medicare Advantage plans, Enhance Health has established itself as a trusted partner in the healthcare industry. The acquisition of JET empowers Enhance Health to fully own the enrollment process, enhancing its capabilities and expanding its services with one of the few CMS-certified Phase 3 EDEs available in the market. "Joining forces with Enhance Health is an exciting opportunity to drive meaningful change in the healthcare industry," said Asad Shamim, Founder and Managing Partner of JET Health Solutions. "Together, we are well-positioned to revolutionize the enrollment process and improve healthcare access for individuals and families across the nation." Since its establishment in 2008, JET Health has equipped healthcare payers and providers with cutting-edge tools to excel in the ever-evolving healthcare marketplace. "Integrating an EDE into our technology stack solidifies Enhance as the leader in the digital health insurance space," said Jeff Tang, CIO of Enhance Health. "Fully integrated with our CRM and other agent systems, this platform will fundamentally change the way we interact with our members through streamlined agent workflows, actionable data, and enhanced data security." About Enhance Health Founded in 2021 by industry veteran Matt Herman and backed by Bain Capital Insurance, Enhance Health has experienced rapid growth due to the record number of Americans enrolling in ACA health plans in 2022. Enhance Health has grown its membership base to hundreds of thousands, and is rapidly expanding into other insurance business lines.

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Claims, Compliance

Indico Data enhances Indico Intelligent Intake Solution leveraging Azure OpenAI Services

PRnewswire | June 28, 2023

Indico Data, a leader of intelligent intake solutions for unstructured data, today announced the launch of its integration with Microsoft Azure OpenAI Service to extend Indico's Enterprise Large Language Model (LLM) capabilities using the latest in generative artificial intelligence (AI). Initial use cases will focus on enabling insurance carriers to dramatically increase underwriting and claims intake capacity and improve processing efficiency. As the pioneers in the use of Enterprise LLMs, the integration is yet another step in the company's overall strategy of providing the leading solution for the transformation of unstructured data into actionable insights to drive better intake and better outcomes for insurers and their customers. The integration with Azure OpenAI Service technology is another milestone in the company's long storied history of innovation and success in AI. Indico's co-founder Alec Radford published the seminal generative AI paper on DC-GANs, which is still one of the most cited papers to be published in this space. This foundation paved the way for what we're seeing today with generative AI: DALL-E, Stable Diffusion, and – of course – GPT-4. In addition, Indico was the first to market with a secure large language model solution for the enterprise and has maintained a strong leadership position in the rapid adoption and deployment of subsequent innovations such as BERT, RoBERTa, GPT-2, GPT-3 and more. Already a partner with Microsoft, Indico is now deepening its relationship by leveraging the latest generative AI capabilities built on highly secure, enterprise grade cloud technologies. The first product enhancements to be released will include the Indico Prompt Studio and Summarization Studio. Both features take advantage of Azure OpenAI Service to allow users to dramatically accelerate the ease and speed at which they can automate processes, in some cases going from days to hours. Integrated with Indico's patented Intelligent Intake application interface, Indico's Prompt Studio will fully automate the creation of custom machine learning models by just describing with a simple text prompt the desired data elements to be classified and extracted from the submissions related to claims, underwriting and policy servicing. This accelerates machine learning model creation from days to minutes, accelerating customer time to value. For data security, these models are then converted to use Indico's Enterprise LLM entirely within the customer's firewall. Indico's Summarization Studio integrates with Azure OpenAI Service to extract claims and policy data and present a summarized view of all related policy details to the analyst. The summarized view supports decision making and points out anomalies in an effort to expedite "covered or not" decisions. By utilizing state of the art machine learning, users are now able to "interrogate" submitted documents and produce summary data that typically take hours to research and create manually. Looking into the future, Indico also plans to enhance its workflow canvas with a variety of no-code features through Azure OpenAI Service, enabling users to customize Indico workflows to meet their specific business needs without requiring custom coding. "We are thrilled to utilize the power of Azure OpenAI Service to the insurance industry and beyond," said Tom Wilde, CEO Indico Data. "As the pioneers of enterprise large language models, we are huge believers in the impact this breakthrough innovation can bring to the unstructured data challenges that are so pervasive in industry to power decisioning and analytics platforms across the enterprise." Jim DeMarco, Director of Insurance Strategy at Microsoft added, "Indico Data's integration with Azure Open AI Service helps customers unlock new insights at massive scale and speed. Their solution will help insurers and other regulated firms securely unlock new insights from their structured and unstructured data." Insurers stand to benefit greatly from the efficiencies gained by leveraging Indico Data with Azure OpenAI Service. The increase in speed and accuracy coupled with expanded underwriting and claims processing will lead to faster response times, increased gross written premiums and improved customer satisfaction. Indico Data automates critical workflows for enterprises in document-intensives industries, including insurance, financial services and commercial real estate. With the Indico Intelligent Intake™ Solution, organizations of all sizes can free their experts from tedious, manual tasks, and allow them to deliver more business value. Now, better intake yields better outcomes. Visit IndicoData.ai to learn more. About Indico Data Legacy intake solutions have forced organizations to choose between speed and accuracy, weighing risk versus revenue. With Indico Data’s Intelligent Intake Solution, now you don’t have to compromise. The Indico Data Intelligent Intake solution gives document-intensive industries the best of all worlds, enabling data-driven decision-making, with unparalleled speed, at enterprise scale. Indico Data’s Intelligent Intake solution drives better outcomes through better intake.

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Core Insurance, Insurance Technology

Inszone Insurance Services Enters New Mexico Market with the Acquisition of Jackson Insurance Solutions

Business Wire | August 04, 2023

Inszone Insurance Services, a rapidly growing national provider of benefits, personal, and commercial lines insurance, has announced the acquisition of Jackson Insurance Solutions, a well-known insurance agency in Albuquerque, New Mexico. This acquisition is part of Inszone's strategic plan to expand its presence and service offerings in the Southwest region. Jackson Insurance Solutions, founded by Joshua Jackson in 2010, has been serving the Albuquerque area for over a decade, delivering innovative insurance solutions to both individuals and businesses. Renowned for its unwavering dedication to the local community, the agency is recognized for its commitment to finding effective and affordable insurance solutions for the Albuquerque community. "I had numerous concerns about my staff's future and the complexities of the merging process," said Joshua Jackson, former owner of Jackson Insurance Solutions. "However, after extensive discussions with Chris, it became clear that our goals were aligned, and merging with Inszone was the perfect path to expedite our growth. I look forward to a future of continued shared success, empowering our clients with even more comprehensive insurance solutions as part of the Inszone family." With this acquisition, Jackson Insurance Solutions will continue to operate under the Inszone Insurance brand and will remain in its current location. All employees will be retained, ensuring that clients receive the same high-quality service they have come to expect from the agency. "We are absolutely thrilled to extend a warm welcome to Jackson Insurance Solutions as the newest addition to the Inszone family," said Chris Walters, CEO of Inszone Insurance Services. "New Mexico becoming the 11th state in our ever-growing network marks a significant milestone for us. Jackson Insurance Solutions' stellar reputation in the Albuquerque community perfectly aligns with our commitment to delivering exceptional services. We are excited to leverage their expertise to better serve clients in the Southwest region and ensure a seamless experience as we embark on this exciting new journey together." Inszone Insurance is expected to announce a number of important acquisitions in the upcoming months as it continues to build its national presence. About Inszone Insurance Services Founded in 2002 and headquartered in Sacramento, California, Inszone is a full-service insurance brokerage firm that provides a broad array of property & casualty insurance, along with employee benefits solutions. With a strong, experienced management team, Inszone continues to grow organically, as well as through acquisitions. With 42 locations across California, Arizona, Colorado, Illinois, Michigan, Missouri, Nevada, New Mexico, Oregon, Texas, and Utah, the company is looking to further expand throughout the United States.

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