Core Insurance
NAIC | December 06, 2023
The National Association of Insurance Commissioners (NAIC) Membership voted to adopt the Model Bulletin on the Use of Artificial Intelligence Systems by Insurers during the 2023 Fall National Meeting.
The bulletin reflects the work of the NAIC Innovation, Cybersecurity, and Technology (H) Committee, chaired by Maryland Insurance Commissioner Kathleen A. Birrane. Michael Conway, Commissioner of the Colorado Division of Insurance, and Doug Ommen, Commissioner of the Iowa Insurance Division, are co-vice chairs of the committee.
"This initiative represents a collaborative effort to set clear expectations for state Departments of Insurance regarding the utilization of AI by insurance companies, balancing the potential for innovation with the imperative to address unique risks,"
said Commissioner Birrane.
As the insurance sector navigates the complexities of AI, the NAIC's Model Bulletin on the Use of Artificial Intelligence Systems by Insurers provides a robust foundation to safeguard consumers, promote fairness, and uphold the highest standards of integrity within the industry.
[Source -PR Newswire]
The H Committee, comprised of representatives from 15 states, began drafting the bulletin in 2023 with the goal of establishing comprehensive regulatory standards to ensure the responsible deployment of AI in the insurance industry. The bulletin addresses critical issues related to the usage of AI, such as potential inaccuracies, unfair biases leading to discrimination, and data vulnerabilities.
While not a model law or regulation, the AI model bulletin serves as a guiding document, fostering uniformity among state insurance regulators regarding expectations for insurance carriers deploying AI. The bulletin comprises four key sections, each addressing crucial aspects of AI usage by insurers. It emphasizes the importance of responsible governance, risk management policies, and procedures to ensure fair and accurate outcomes for consumers.
The bulletin reminds insurance carriers that decisions impacting consumers that are made or supported by advanced analytical and computational technologies, including AI, must comply with all applicable insurance laws and regulations, including unfair trade practices. The bulletin also sets forth state insurance regulators' expectations on how insurers should govern the use of such technologies by or on behalf of the insurer to make or support such decisions, including the creation and implementation of a written AIS Program, commensurate with an assessment of the risk in accordance with the guidelines established by the NAIC's 2020 Principles of Artificial Intelligence, and to ensure that decisions impacting consumers made or supported by AI are accurate and do not violate unfair trade practice laws or other applicable legal standards. The bulletin also advises insurers of documentation that a state Department of Insurance may request during an investigation or examination.
The initial draft was presented to the working group on June 29, 2023, and subsequently exposed for public comment periods, allowing for extensive input from industry stakeholders, consumers, and legislators. The process involved two exposure periods, with the first public comment period ending on Sept. 5, 2023, and the second ending on Nov. 6, 2023. The review process also included in-person comments during the 2023 Summer National Meeting in Seattle, WA, and during the 2023 Fall National Meeting in Orlando, FL.
Significant updates were made to the model bulletin based on the feedback received. These updates addressed concerns raised during the review process, including a shift in focus toward outcomes, revisions to key definitions aligned with National Institute for Standards and Technology (NIST) standards, and updates to language on third-party contracting and testing and validation protocols.
Commissioner Birrane expressed gratitude for the collaborative efforts of the H Committee, drafting groups, and all stakeholders involved. The completion and adoption of the model bulletin mark a significant step forward in adapting regulatory frameworks to the evolving landscape of AI in the insurance industry.
About the National Association of Insurance Commissioners
As part of our state-based system of insurance regulation in the United States, the National Association of Insurance Commissioners (NAIC) provides expertise, data, and analysis for insurance commissioners to effectively regulate the industry and protect consumers. The U.S. standard-setting organization is governed by the chief insurance regulators from the 50 states, the District of Columbia and five U.S. territories. Through the NAIC, state insurance regulators establish standards and best practices, conduct peer reviews, and coordinate regulatory oversight. NAIC staff supports these efforts and represents the collective views of state regulators domestically and internationally.
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Insurance Technology
PR Newswire | October 05, 2023
MongoDB, Inc. (NASDAQ: MDB) today at MongoDB.local Boston, announced the launch of MongoDB Atlas for Healthcare and MongoDB Atlas for Insurance, two new initiatives that help companies in these industries accelerate their pace of innovation and better serve end-users with modern, data-driven applications. MongoDB Atlas for Healthcare and MongoDB Atlas for Insurance include expert-led innovation workshops, tailored technology partnerships, and industry-specific knowledge accelerators to provide customized training paths designed for a range of use cases that developers in these industries work with. To learn more about MongoDB Atlas for Industries, visit https://www.mongodb.com/industries.
Organizations in the healthcare and insurance industries depend on large volumes of highly sensitive data to make critical decisions about patient care and coverage policies for customers. However, these industries face challenges not only from legacy applications that rely on siloed data, but also complex networks of providers and organizations. These constraints prevent them from realizing the full potential of their data, said Boris Bialek, Field CTO of Industry Solutions at MongoDB. With the launch of MongoDB Atlas for Healthcare and MongoDB Atlas for Insurance, we're alleviating these challenges by providing organizations with the tools required to build modern applications that increase operational efficiency and productivity. Deploying modern applications with MongoDB can help increase interoperability across entire enterprises that enable healthcare organizations to harness real-time patient insights and build personalized care pathways, and for insurers to capitalize on AI, machine learning, and advanced analytics to modernize their underwriting and claims processes.
MongoDB Atlas for Healthcare and MongoDB Atlas for Insurance include solutions and capabilities that can help organizations reimagine how they interact with end users by deploying data-driven applications with the flexibility, security, and resilience the healthcare and insurance industries require:
Migrate and modernize legacy applications with minimal risk and zero downtime: For organizations in the healthcare and insurance industries that want to move from legacy relational databases to modern applications on MongoDB Atlas, MongoDB Relational Migrator reduces the time, cost, and risk typically associated with these projects–making it significantly faster and easier to optimize operations and accelerate innovation. MongoDB Relational Migrator analyzes legacy databases, automatically generates new data schema and code to operate migrated applications, and then executes a seamless migration to MongoDB Atlas with no downtime required. Organizations can run the migrated, modernized application in a testing environment before deploying to production to ensure it is optimized and performing as intended. MongoDB Relational Migrator provides companies in the healthcare and insurance industries with the flexibility to move to MongoDB Atlas quickly and efficiently, so they can focus on building and shipping world-class applications.
Protect sensitive data throughout applications: With MongoDB Queryable Encryption, healthcare and insurance organizations can ensure full-lifecycle encryption of sensitive data—including patient records, medical histories, and insurance claims—not only in-transit over networks and at-rest during storage, but also while data is in use during querying. MongoDB Queryable Encryption provides state-of-the-art encryption that helps reduce data exfiltration and operational risk with an easy-to-use capability organizations can use to secure highly sensitive workloads with no cryptography expertise required. With MongoDB Queryable Encryption, developers in these industries working with highly sensitive information can protect their data throughout its entire lifecycle when being stored, queried, and processed on MongoDB.
Run data-driven applications anywhere: MongoDB Atlas for the Edge enables organizations to deploy applications closer to where real-time data is generated, processed and stored, across mobile and IoT devices, on-premises servers, and multiple major cloud providers. For example, healthcare providers can seamlessly deploy applications across mobile devices and on-premises servers for interacting with patients and accessing medical records when internet connectivity is unavailable—while also ensuring data is synchronized with the cloud once connectivity is available. Insurance companies can also deploy applications across mobile devices for use cases that simplify underwriting, claims processing, and build new cross-industry products and services. MongoDB Atlas for the Edge enables organizations to build, deploy, and manage applications that are accessible virtually anywhere without the complexity typically associated with operating distributed applications at the edge.
Reimagine possibilities with innovation workshops: Both MongoDB Atlas for Healthcare and MongoDB Atlas for Insurance include dedicated executive engagement with industry experts from MongoDB and the MongoDB Partner Ecosystem to ideate client-specific solutions using best practices developed through proven industry experience. Healthcare and insurance innovation workshops are tailored to address the unique challenges and opportunities that these organizations face so they can modernize their operations with security and compliance in mind.
Jumpstart application development: With MongoDB Atlas for Healthcare and MongoDB Atlas for Insurance, organizations can engage with the MongoDB Professional Services team to take advantage of healthcare and insurance expertise and accelerate projects from concept to prototype to production in less time. Experts from the MongoDB Professional Services team can work backward from an organization's specific challenges to conduct architectural reviews, and help quickly prototype proofs of concept for ideation before moving new applications to production.
Upskill teams to quickly build modern applications: MongoDB Atlas for Healthcare and MongoDB Atlas for Insurance provide tailored MongoDB University courses and learning materials, including unlimited access to curated webinars and solutions sessions, to help developers learn how to quickly build modern applications for the healthcare and insurance fields. Organizations can benefit from training new and experienced developers from the ground up on how to build modern, data-driven applications to modernize operations and reimagine end user experiences.
To get started with MongoDB Atlas for Healthcare, visit https://www.mongodb.com/industries/healthcare, and to get started with MongoDB Atlas for Insurance, visit https://www.mongodb.com/industries/insurance.
GE HealthCare is a leader in precision care, infusing innovation with patient-focused technologies to enable better care. "GE Healthcare turned to MongoDB to manage the lifecycle of our IoT devices, from deployment to retirement," said Emir Biser, Senior Data Architect at GE HealthCare. "MongoDB Atlas is a gamechanger. This technology stack is helping us streamline commercialization and bring market-ready solutions to deliver advanced healthcare. Some of the recent tests resulted in an 83% decrease in retrieval time for critical data elements."
Inovaare Corporation is a leading provider of AI-powered compliance automation solutions for healthcare payers. "Recognizing the significance of compliance in today's healthcare environment, Inovaare sought a solution that could not only help navigate the intricacies of this domain but also bring forth profound industry expertise into the mix," said Mohar Mishra, CTO and Co-Founder at Inovaare Corporation. "MongoDB Atlas fortifies our data infrastructure and enables streamlined data processing for robust analytics and reporting capabilities. Additionally, we rely on MongoDB Atlas Vector Search to deliver context-aware compliance guidance and real-time data-driven insights. MongoDB has been instrumental in helping us consistently deliver state-of-the-art compliance solutions that empower healthcare payers."
Redcliffe Labs is India's fastest-growing omnichannel diagnostics service provider focussing on providing quality-led conclusive diagnostics to Indian citizens. "We have been working constantly to improve customer experiences and convenience by embracing innovative technologies," said Prabhat Pankaj, Chief Technology Officer at Redcliffe Labs. "To achieve that goal, we have leveraged the adaptable document database model of MongoDB Atlas to power our Smart Health Report, a resource that summarizes a range of indicators and trackers along with health tips, and dietary recommendations to evaluate holistic health. We are confident that this partnership will enable us to provide our customers with effective services."
Helvetia is one of the largest Swiss insurance companies, serving over 7 million personal and corporate customers across Europe. "Insurance policies are composed of many diverse attributes, while customer data is hierarchically structured. Trying to fit these flexible structures into rigid rows and columns of a relational database would add a lot of friction to our developers," said Daniel Maier, Lead Solution Architect at Helvetia. "MongoDB Atlas Search is blazing fast! We can surface relevant results from data sets with tens of millions of documents in around 15ms. Atlas Search has also given us a cleaner and simpler architecture. We can create new indexes in a single API call, and data is automatically synced between the database and search index, giving consistent, high quality query results. Developer and operational overhead is reduced, creating cost and time savings which we can reinvest back into building products for our customers."
About MongoDB Atlas for Industries
MongoDB for Healthcare and MongoDB Atlas for Insurance are both part of MongoDB Atlas for Industries, a program that helps organizations accelerate cloud adoption and modernization by leveraging industry-specific expertise, programs, partnerships, and integrated solutions. To get started with MongoDB Atlas for Industries, visit mongodb.com/industries.
About MongoDB Atlas
MongoDB Atlas is the leading multi-cloud developer data platform that accelerates and simplifies building applications with data. MongoDB Atlas provides an integrated set of data and application services in a unified environment that enables development teams to quickly build with the performance and scale modern applications require. Tens of thousands of customers and millions of developers worldwide rely on MongoDB Atlas every day to power their business-critical applications. To get started with MongoDB Atlas, visit mongodb.com/atlas.
About MongoDB
Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our developer data platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.
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Insurance Technology
Roadzen Inc | December 01, 2023
HCLTech, a global technology company, and Roadzen, a leading AI-driven auto insurance technology company, announced a collaboration to harness the power of AI and data engineering to deliver benefits to both auto insurance carriers as well as their customers.
This partnership will help auto owners preserve the value of their assets, improve safety and reduce insurance premiums. At the same time, it will help carriers with better insights into driver behaviors and improve loss ratios.
said Srinivasan Seshadri, Chief Growth Officer and Global Head, Financial Services, HCLTech.
Partnering with Roadzen aligns with our commitment to constantly evolve and offer unparalleled services to our insurance customers. We see AI as a transformative power in the insurance sector and believe the combination of HCLTech’s trusted delivery capabilities with Roadzen’s AI leadership creates a solution that all our clients will be excited to engage with, to redefine insurance experiences.
[Source -GlobeNewswire]
The HCLTech-Roadzen partnership underscores the significance of telematics, computer vision and AI in the auto insurance industry. The collaboration draws on and significantly enhances HCLTech’s domain expertise in auto insurance and related service offerings, positioning HCLTech as a forward-looking provider of next-gen insurance technology to clients.
"We are thrilled to collaborate with an industry leader like HCLTech. This synergy perfectly embodies Roadzen's mission to revolutionize insurance through AI and tech-forward solutions," said Rohan Malhotra, Chief Executive Officer and Founder of Roadzen.
HCLTech was positioned as Leader in the Everest’s Insurance Business Model Innovation Enablement Services – PEAK Matrix Assessment 2021. It was also recently named a Leader and Star Performer in Everest Group’s Application and Digital Services (ADS) in Property & Casualty (P&C) Insurance PEAK Matrix® Assessment 2023.
About HCLTech
HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion.
About Roadzen
Roadzen is a leading insurance technology company on a mission to transform global auto insurance powered by AI. Thousands of clients - from some of the world’s leading insurers, fleets and carmakers to small fleets, brokers and insurance agents - use Roadzen’s technology to build new products, sell insurance, process claims and improve road safety. Roadzen’s pioneering work in telematics and computer vision has earned recognition as a top AI innovator by publications such as Forbes, Fortune and Financial Express.
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