Information Builders launches data and analytics hub for P&C insurers

insurancebusinessmag | May 31, 2019

Information Builders launches data and analytics hub for P&C insurers
Information Builders - a provider of business intelligence, analytics, and data management solutions - has announced the launch of a new data hub that could help P&C insurers.The Omni-Insurance hub will provide insurers with business-ready data, helping them transform from a product-driven to a customer-driven enterprise.According to a release by Information Builders, P&C insurance companies are investing in digital transformation across every aspect of their businesses - from policy and ratings to claims and billing. However, the applications they implement typically focus only on improving operational efficiency. Moreover, the data siloes they create could hamper their ability to achieve complete digital transformation.

Spotlight

Cognizant helped EmblemHealth fasten its claims-processing by bringing in robotic process automation (RPA) to mimic human judgement and decision making. This helped EmblemHealth pay claims on time, reducing provider escalations and decline in interest penalties. This video talks about the success of this digital transformation.

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CORE INSURANCE

South Risk Management is Acquired by Propel Insurance

Propel Insurance | June 07, 2021

Propel Insurance, one of the nation's largest privately-owned insurance agencies and a portfolio company of Flexpoint Ford, announced today it had acquired South Carolina-based South Risk Management ("SRM"), a leading construction-focused insurance consulting firm. The acquisition of SRM expands Propel's presence into South Carolina and adds to the Company's existing Southeast footprint, which includes Knoxville, Charlotte, Atlanta, and Orlando. The SRM team will be a valuable addition to Propel's industry-leading construction risk practice. "We are pleased to welcome SRM into the Propel family, underscoring our commitment to growing our specialties nationwide by welcoming strategic partnerships and top industry talent," said Kurt Carlson, President, and CEO of Propel. "Propel is recognized as a leader in providing creative insurance solutions for our clients. Our long-standing partnerships with many of the nation's leading carriers, combined with our valuable services, translate into a competitive edge for our clients." "We are thrilled to be joining Propel, a highly-respected and innovative leader in the insurance industry," said Patrick McKain, a founding partner of SRM. "We have shared values and a like-minded approach to delivering unparalleled advice and solutions to our clients." SRM founding partners David Wells, Tripp Hafner, and W.D. Morris looks forward to expanding Propel's existing construction practice with John Babson taking on a leadership role. The team will leverage the broader pool of resources available at Propel to continue providing risk management services to help their clients address complex issues and support their business growth. In Propel's Charlotte office, Richard Todd, Regional Director, added, "This transaction will complement our footprint in the Southeast. We remain excited about our growth and will continue to provide a compelling opportunity for insurance advisors who are looking to join a national leader." About Propel Insurance Propel insurance is one of the nation's largest privately-owned insurance agencies. It provides a broad array of property, casualty, risk management, workers' comp, employee benefits, personal insurance, and other products across North America. Propel is dedicated to helping businesses and individuals manage their insurance needs and find their momentum. About Flexpoint Ford Flexpoint Ford is a private equity investment firm that has raised more than $5.0 billion in capital and specializes in privately negotiated investments in the financial services and healthcare industries. Since the firm's formation in 2005, Flexpoint Ford has completed investments in more than 30 companies across a broad range of investment sizes, structures, and asset classes. Flexpoint Ford is headquartered in Chicago, Illinois, with additional offices in New York, New York.

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CLAIMS

EXL Partners with Benekiva, to Enhance Digital Claims Capabilities of EXL’s LifePRO® Policy Administration Platform

EXL, Benekiva | February 17, 2021

EXL, a main operations management and analytics organization, today declared an association with Benekiva, a software startup zeroed in on giving seamless technology solutions to financial services, to upgrade the digital claims capabilities of EXL's LifePRO® policy administration platform. The association will join the start to finish policy management capabilities of LifePRO® with Benekiva's digital claims solutions, which incorporate work processes, record digitization, and claims admission to give a more powerful, effective claims insight for the two clients and representatives. Homesteaders Life Company, a public chief in preneed protection subsidizing and LifePRO® customer, has just started seeing advantages from the EXL and Benekiva partnership . “We’ve seen the combination of Benekiva and LifePRO® transforming customer experience and enhancing customer journeys,” stated Nick Gerhart, Executive Vice President and Chief Innovation Officer, Homesteaders Life Company. “It’s also enhanced our resilience. When we shifted to remote work during the pandemic, our employees were able to seamlessly continue to pay claims and keep functioning.” “We are excited to augment our digital claims management capabilities through this partnership with Benekiva,” said Keith Johnson, Senior Vice President and head of digital insurance solutions and LifePRO®, EXL. “A major component of our success in the policy administration space stems from the way we ensure fast, accurate resolution for customers’ claims. Benekiva will help us amplify the customer and beneficiary experience within our digital claims solutions.” Said Brent Williams, CEO, and President, Benekiva, “EXL is a global leader in insurance across operations, analytics, and technology with a two-decade track record of innovation in areas of policy administration and claims, through their LifePRO® platform. We are excited to partner with EXL to bring a more digitized and seamless claims experience to the insurance market. We look forward to bringing the same great benefits Homesteaders Life Company has experienced from this partnership to other LifePRO® clients.” EXL's LifePRO® offers adaptable help for an expansive scope of life, wellbeing, and annuity items. With an adaptable help based design highlighting a library of more than 250 REST and ACORD digital services and minimized single-reason services for regions including policy servicing, party upkeep, specialist and chain of importance management, and item arrangement, the platform furnishes back up plans with security, versatility, and configurability. An electronic UI gives a 360-degree perspective on clients and specialists and is planned considering ADA consistence. EXL is ceaselessly putting resources into and improving LifePRO®, with the platform now on its twentieth rendition. About Homesteaders Life Company Homesteaders Life Company is a national leader providing products and services to promote and support advanced funding of funeral planning and end-of-life expenses. About Benekiva Benekiva, LLC, was founded in 2018 to offer smart, elegant, and powerful technology solutions to insurance providers. It has since developed a comprehensive digital claims and customer service platform to service all of the document management, compliance, workflows, adjudication, and claims issues related to the insurance industry. The company is headquartered in West Des Moines, Iowa, with a satellite division in Winston-Salem, North Carolina. About EXL EXL is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics, and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance. Headquartered in New York, EXL has more than 31,000 professionals in locations throughout the United States, the UK, Europe, India, the Philippines, Colombia, Australia, and South Africa. EXL serves multiple industries, including insurance, healthcare, banking, and financial services, utilities, travel, transportation and logistics, media, and retail, among others.

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CORE INSURANCE

CCC Announces Plan To Provide an Enterprise Payments Platform To The P&C Insurance And Automotive Ecosystem

CCC Information Services | May 05, 2021

CCC Information Services Inc. (CCC), a leading SaaS supplier to the P&C insurance industry, announces the introduction of an enterprise payments network to power electronic payments through the insurance and automobile ecosystems. The company intends to extend its CCC® Payments capabilities to allow digital payments between insurers and their business partners, thus lowering administrative costs and cycle time while improving customer satisfaction. CCC's network of over 30,000 businesses will benefit from their CCC connections because payments functionality is built to integrate with their CCC solutions, presenting payment details inside existing workflows. CCC Payments transactions initiated by insurers will be handled by Nvoicepay, a third-party financial services provider and a pioneer in payment automation software, which is expected to begin in the second half of 2021. CCC first launched electronic payment capabilities in 2019, offering collision repair customers an easy way to manage customer-to-shop payments. "CCC is systematically bringing digitization to every area of the automobile and insurance industries," said Barrett Callaghan, senior vice president of markets and customer success at CCC. "By expanding CCC Payments, we want to remove two significant market pressure points: paper checks and phone calls." Our plans to incorporate CCC Payments into our workflow solutions would be important, particularly for our collision repair and lender customers, who will be able to use their single access to CCC to handle digital receipt of insurer payments. CCC is eager to expand its digital capability to cover payments, as it continues to meet the industry's vision for straight-through processing." CCC Payments is designed to enable insurers to accept any form of B2B digital payment through P&C lines. Recipients using the payment solution would only need to insert their payment details once with the processor for it to be seamlessly and securely deployed through the CCC network, making it simple to enable payments at scale. CCC Payments is intended to enable straight-through processing as well as configurable workflows, enabling insurers to select the level of automation for payment approvals. Furthermore, all insurers and payees will access premium notifications and status updates directly from their existing CCC environment. "CCC is proud to help more than $100 billion in commerce per year through its technology and connections," said Shivani Govil, CCC's chief product officer. "CCC intends to expand our core capabilities and advance the digitization of the P&C insurance economy through our expected expansion in digital payments. We anticipate that CCC Payments will open up a whole universe of possibilities for our customers to enhance their performance and the customer experiences they deliver." About CCC CCC is a leading SaaS platform for the multi-trillion-dollar P&C insurance market, powering operations for insurers, repairers, automakers, part suppliers, lenders, and others. More than 30,000 companies use CCC cloud technology to digitize mission-critical workflows, commerce, and customer experiences. CCC, a recognized expert in AI, IoT, customer experience, network, and process management, delivers innovations that keep people's lives going when it matters most.

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Spotlight

Cognizant helped EmblemHealth fasten its claims-processing by bringing in robotic process automation (RPA) to mimic human judgement and decision making. This helped EmblemHealth pay claims on time, reducing provider escalations and decline in interest penalties. This video talks about the success of this digital transformation.