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Japan Post Insurance slammed for double-charging premiums

Insurance Business Magazine | July 10, 2019

Japan Post Insurance is under fire for charging thousands of its policyholders double their life insurance premiums, in a scandal that could undermine trust in the formerly government-owned firm. A report by Nikkei said that around 22,000 customers were charged premiums for two policies, due to employees failing to cancel old policies after the customers signed up for new ones. The incidents, which came to light on Monday, July 08, have been happening for at least six months now. This raised suspicion that some employees purposely arranged the double-charging to gain more signing bonuses. In recent years, Japan Post Insurance has also come in for criticism from the public after some customers said the insurer was denying its requests to switch policies. The company defended itself, saying that it was not carrying out any improper acts.

Spotlight

Why evolving consumer behaviors require changes from insurance providers

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

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Spotlight

Why evolving consumer behaviors require changes from insurance providers

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

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Risk Management, Insurance Technology

Oakbridge Insurance Expands Presence in North Carolina Through Partnership with JHA Risk Management

PRnewswire | July 06, 2023

Oakbridge Insurance Agency LLC (Oakbridge), one of the largest independent insurance and risk management agencies in the United States, today announced a new partnership with JHA Risk Management (JHARM), a personal and commercial property and casualty insurance agency in Rocky Mount, North Carolina. Specializing in risk management solutions, surety bonds, employee benefits and construction and educational coverage, JHA Risk Management has deep roots in North Carolina. "JHA Risk Management is a great agency and we're excited to partner with them in North Carolina," said Oakbridge CEO Robbie Smith. "Our shared values and commitment to the community make them an excellent addition." The partnership provides both firms with access to a broader pool of resources, industry knowledge and continued opportunities for growth in North Carolina. "In our business, relationships matter and Oakbridge's culture and reputation for outstanding service were key factors in undertaking this partnership," said JHA Risk Management president Paul Bauer. "Our partnership with Oakbridge is going to help us accelerate growth," adds Thomas Rhodes, JHARM Vice President. "Their back-office resources will free us up to concentrate on service and focus on organic growth. This move allows us to scale our business quickly." As an Oakbridge partner, JHA Risk Management will maintain its office in Rocky Mount, NC. About Oakbridge Insurance Agency Founded in 2020, Oakbridge Insurance Agency LLC is a rapidly growing partnership model for firms seeking accelerated growth, access to capital and an expanded suite of resources with which to serve clients. Ranked a "Top 100" insurance brokerage by Business Insurance and Insurance Journal magazines, Oakbridge is one of the largest privately owned insurance, risk management and employee benefits agencies in the country. The agency has specific experience in the agriculture, employee benefits, bond/surety, construction, financial, health care, manufacturing, municipalities, nonprofit, senior living, hospitality, and transportation industries. Learn more: oakbridgeinsurance.com. About JHA Risk Management For over 115 years, JHA Risk Management has made it their mission to help clients protect themselves from the unique risks they face. By adhering to the principles of exceptional service, integrity, and professionalism, JHA Risk Management is committed to providing clients with insurance solutions that work for them. JHA strives to always exceed the customer's expectations while providing a positive work environment for employees that allows them to achieve their personal goals. Learn more: jharm.com

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Claims, Compliance

Safety Insurance Selects One Inc’s ClaimsPay® Solution

Businesswire | July 03, 2023

One Inc, the leading digital payments network for the insurance industry, announced today that Safety Insurance Group (Safety) has selected One Inc’s ClaimsPay® to modernize the consumer experience and provide instant claims payment functionality to its customers. This partnership underscores the industry’s emphasis on digital payment solutions and eliminating physical check reimbursements. One Inc currently enables more than 240 insurance carriers to process over $51 billion in payments annually. Headquartered in Boston, Massachusetts, Safety provides a full range of property and casualty insurance products and operates exclusively in Massachusetts, New Hampshire, and Maine. As part of the company’s goal to provide industry-leading ease of doing business and maximum efficiency, Safety selected One Inc’s ClaimsPay solution to streamline its entire claims disbursement process. Through One Inc’s ClaimsPay platform, Safety customers will have the option to receive digital payments through popular payment platforms like Venmo and PayPal, in addition to direct payment options. With integrated mobile and web platforms, Safety seeks to provide customers with a modern claims experience that uses familiar mobile technology. “Integrating One Inc’s ClaimsPay was a natural choice as we sought to innovate this vital area of our business,” said Steve Varga, Vice President of MIS. “We are focused on modernizing property and casualty insurance and are always looking for partners that deliver modern tools to improve the customer experience. Security, speed, and ease of the process are our top priorities, and ClaimsPay will help us meet and exceed those benchmarks.” “Instant payments deliver a required customer value proposition and a competitive advantage to insurance carriers,” said Ian Drysdale, CEO at One Inc. “As Safety Group looks to prioritize efficiency, many insurers are eyeing their claims technology to provide digital infrastructure that can help them rapidly adapt to the ever-changing needs of customers and stay ahead of the competition. We are proud that leading carriers like Safety are choosing One Inc for claims payment transformation.” About One Inc One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payments, even for the most complex insurance use cases. As one of the fastest-growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claim payments. For more information, please visit oneinc.com. About Safety Safety Insurance Group, Inc., based in Boston, MA, is the parent of Safety Insurance Company, Safety Indemnity Insurance Company, Safety Property and Casualty Insurance Company, Safety Northeast Insurance Company, and Safety Northeast Insurance Agency. Operating exclusively in Massachusetts, New Hampshire, and Maine, Safety is a leading writer of property and casualty insurance products, including private passenger automobile, commercial automobile, homeowners, dwelling fire, umbrella, and business owner policies. For more information, please visit safetyinsurance.com

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Core Insurance, Insurance Technology

Securian Canada Selects the FINEOS Platform to Expand Disability Management Offering

Businesswire | July 18, 2023

FINEOS Corporation (ASX:FCL) announced today that Securian Canada has selected FINEOS for its disability management claims administration software solution. Securian Canada is a leading insurance provider of innovative, life-ready insurance and protection solutions in Canada. The FINEOS claims administration solution is scheduled to go live this fall to support Securian Canada’s short- and long-term disability benefits programs. FINEOS is the global leader providing end-to-end core software systems for life, accident and health insurance. The FINEOS Platform is purpose-built for the group and supplemental employee benefits market. More than a dozen customers in Canada use the FINEOS Platform, and FINEOS serves 7 of the 10 largest employee benefits insurers in the U.S. “We are delighted Securian Canada has chosen FINEOS and look forward to building a long-term, mutually beneficial relationship,” said CEO Michael Kelly. “The FINEOS Platform will help Securian deliver an excellent customer experience and will bring automation and efficiencies to their operations, enabling their staff to maximize their time caring for Canadians in the moments that matter the most.” “Securian Canada needs a best-in-class partner to support our ambitious strategic plans in the disability space,” said Sharla Postic, SVP Insurance Operations for Securian Canada. “We believe the FINEOS purpose-built platform and industry-leading capabilities in disability claims administration will help us continue to raise the bar in providing innovative insurance products and services to our customers.” About FINEOS Corporation FINEOS is a leading provider of core systems for life, accident and health insurers globally with 7 of the 10 largest employee benefits insurers in the U.S., as well as a 70% market share of group insurance in Australia. With employees and offices throughout the world, FINEOS continues to work with innovative, progressive insurers in North America, EMEA, and Asia Pacific.

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Risk Management, Insurance Technology

Oakbridge Insurance Expands Presence in North Carolina Through Partnership with JHA Risk Management

PRnewswire | July 06, 2023

Oakbridge Insurance Agency LLC (Oakbridge), one of the largest independent insurance and risk management agencies in the United States, today announced a new partnership with JHA Risk Management (JHARM), a personal and commercial property and casualty insurance agency in Rocky Mount, North Carolina. Specializing in risk management solutions, surety bonds, employee benefits and construction and educational coverage, JHA Risk Management has deep roots in North Carolina. "JHA Risk Management is a great agency and we're excited to partner with them in North Carolina," said Oakbridge CEO Robbie Smith. "Our shared values and commitment to the community make them an excellent addition." The partnership provides both firms with access to a broader pool of resources, industry knowledge and continued opportunities for growth in North Carolina. "In our business, relationships matter and Oakbridge's culture and reputation for outstanding service were key factors in undertaking this partnership," said JHA Risk Management president Paul Bauer. "Our partnership with Oakbridge is going to help us accelerate growth," adds Thomas Rhodes, JHARM Vice President. "Their back-office resources will free us up to concentrate on service and focus on organic growth. This move allows us to scale our business quickly." As an Oakbridge partner, JHA Risk Management will maintain its office in Rocky Mount, NC. About Oakbridge Insurance Agency Founded in 2020, Oakbridge Insurance Agency LLC is a rapidly growing partnership model for firms seeking accelerated growth, access to capital and an expanded suite of resources with which to serve clients. Ranked a "Top 100" insurance brokerage by Business Insurance and Insurance Journal magazines, Oakbridge is one of the largest privately owned insurance, risk management and employee benefits agencies in the country. The agency has specific experience in the agriculture, employee benefits, bond/surety, construction, financial, health care, manufacturing, municipalities, nonprofit, senior living, hospitality, and transportation industries. Learn more: oakbridgeinsurance.com. About JHA Risk Management For over 115 years, JHA Risk Management has made it their mission to help clients protect themselves from the unique risks they face. By adhering to the principles of exceptional service, integrity, and professionalism, JHA Risk Management is committed to providing clients with insurance solutions that work for them. JHA strives to always exceed the customer's expectations while providing a positive work environment for employees that allows them to achieve their personal goals. Learn more: jharm.com

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Claims, Compliance

Safety Insurance Selects One Inc’s ClaimsPay® Solution

Businesswire | July 03, 2023

One Inc, the leading digital payments network for the insurance industry, announced today that Safety Insurance Group (Safety) has selected One Inc’s ClaimsPay® to modernize the consumer experience and provide instant claims payment functionality to its customers. This partnership underscores the industry’s emphasis on digital payment solutions and eliminating physical check reimbursements. One Inc currently enables more than 240 insurance carriers to process over $51 billion in payments annually. Headquartered in Boston, Massachusetts, Safety provides a full range of property and casualty insurance products and operates exclusively in Massachusetts, New Hampshire, and Maine. As part of the company’s goal to provide industry-leading ease of doing business and maximum efficiency, Safety selected One Inc’s ClaimsPay solution to streamline its entire claims disbursement process. Through One Inc’s ClaimsPay platform, Safety customers will have the option to receive digital payments through popular payment platforms like Venmo and PayPal, in addition to direct payment options. With integrated mobile and web platforms, Safety seeks to provide customers with a modern claims experience that uses familiar mobile technology. “Integrating One Inc’s ClaimsPay was a natural choice as we sought to innovate this vital area of our business,” said Steve Varga, Vice President of MIS. “We are focused on modernizing property and casualty insurance and are always looking for partners that deliver modern tools to improve the customer experience. Security, speed, and ease of the process are our top priorities, and ClaimsPay will help us meet and exceed those benchmarks.” “Instant payments deliver a required customer value proposition and a competitive advantage to insurance carriers,” said Ian Drysdale, CEO at One Inc. “As Safety Group looks to prioritize efficiency, many insurers are eyeing their claims technology to provide digital infrastructure that can help them rapidly adapt to the ever-changing needs of customers and stay ahead of the competition. We are proud that leading carriers like Safety are choosing One Inc for claims payment transformation.” About One Inc One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payments, even for the most complex insurance use cases. As one of the fastest-growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claim payments. For more information, please visit oneinc.com. About Safety Safety Insurance Group, Inc., based in Boston, MA, is the parent of Safety Insurance Company, Safety Indemnity Insurance Company, Safety Property and Casualty Insurance Company, Safety Northeast Insurance Company, and Safety Northeast Insurance Agency. Operating exclusively in Massachusetts, New Hampshire, and Maine, Safety is a leading writer of property and casualty insurance products, including private passenger automobile, commercial automobile, homeowners, dwelling fire, umbrella, and business owner policies. For more information, please visit safetyinsurance.com

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Core Insurance, Insurance Technology

Securian Canada Selects the FINEOS Platform to Expand Disability Management Offering

Businesswire | July 18, 2023

FINEOS Corporation (ASX:FCL) announced today that Securian Canada has selected FINEOS for its disability management claims administration software solution. Securian Canada is a leading insurance provider of innovative, life-ready insurance and protection solutions in Canada. The FINEOS claims administration solution is scheduled to go live this fall to support Securian Canada’s short- and long-term disability benefits programs. FINEOS is the global leader providing end-to-end core software systems for life, accident and health insurance. The FINEOS Platform is purpose-built for the group and supplemental employee benefits market. More than a dozen customers in Canada use the FINEOS Platform, and FINEOS serves 7 of the 10 largest employee benefits insurers in the U.S. “We are delighted Securian Canada has chosen FINEOS and look forward to building a long-term, mutually beneficial relationship,” said CEO Michael Kelly. “The FINEOS Platform will help Securian deliver an excellent customer experience and will bring automation and efficiencies to their operations, enabling their staff to maximize their time caring for Canadians in the moments that matter the most.” “Securian Canada needs a best-in-class partner to support our ambitious strategic plans in the disability space,” said Sharla Postic, SVP Insurance Operations for Securian Canada. “We believe the FINEOS purpose-built platform and industry-leading capabilities in disability claims administration will help us continue to raise the bar in providing innovative insurance products and services to our customers.” About FINEOS Corporation FINEOS is a leading provider of core systems for life, accident and health insurers globally with 7 of the 10 largest employee benefits insurers in the U.S., as well as a 70% market share of group insurance in Australia. With employees and offices throughout the world, FINEOS continues to work with innovative, progressive insurers in North America, EMEA, and Asia Pacific.

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