Japan Post ordered to report on inappropriate insurance sales

Insurance Business Magazine | August 12, 2019

Japan Post Holdings Co. has been ordered by regulators to report on the inappropriate insurance sales at its Japan Post Insurance arm. The order was jointly issued by the Financial Services Agency and the Ministry of Internal Affairs and Communications on August 08, Jiji Press reported. The former state-owned postal operator will be required to discuss the issue of inappropriate sales when it releases an interim report on the scandal in late September, according to sources cited by the report. Regulators said that Japan Post Holdings has failed to provide proper oversight of its insurance unit as well as its mail and parcel delivery arm. The group’s information sharing has also been criticized as insufficient.

Spotlight

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

Spotlight

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

Related News

Core Insurance, Risk Management

Risk Strategies Acquires Benefit Design Group LLC

GlobeNewswire | August 31, 2023

Risk Strategies, a leading national specialty insurance brokerage and risk management firm, today announced that it has acquired Benefit Design Group LLC, a retail agency specializing in health, life and retirement solutions. Terms of the deal were not disclosed. Based in Portland, Oregon and led by Joel Biernat and Dennis Warneke, Benefit Design Group (BDG) is an independent insurance agency specializing in health insurance solutions for businesses, individuals and seniors. With a client base across Oregon and Washington, the firm serves businesses seeking tailored employee benefits programs across a wide range of industries, including aged care, education, hospitality and manufacturing, as well as individuals and seniors. “As a national specialist in the increasingly complex world of employee benefits, we’re always seeking new partners who can add to both our geographic presence and expertise,” said John Greenbaum, National Employee Benefits Practice Leader, Risk Strategies. “It’s why we’re excited to bring Joel, Dennis and the BDG organization into the Risk Strategies family.” BDG offers a broad array of products to its individual and group insurance clients including medical, dental, life insurance, Medicare and Medicare Advantage plans, among others. BDG as constituted today, was formed in 2017 when Biernat merged the firm with Warneke’s company, The Warneke Group, LLC. That firm primarily specialized in providing services and products for employers offering group employee benefits to their employees. “We’re extremely excited to join Risk Strategies,” said Biernat, President, Benefit Design Group. “We know that being part of a true specialty brokerage with national scale will bring a myriad of benefits to our people, business and especially our clients.” The purchase of BDG adds to Risk Strategies’ presence in the Pacific Northwest. It builds upon the firm’s previous acquisition of the Fournier Group, a full-service commercial and personal lines retail insurance agency. About Risk Strategies Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices including Boston, New York City, Chicago, Toronto, Montreal, Grand Cayman, Miami, Atlanta, Dallas, Nashville, Washington DC, Los Angeles and San Francisco. RiskStrategies.com.

Read More

Core Insurance, Claims

National Indemnity Company Selects PremiumPay® from One Inc

Business Wire | August 09, 2023

One Inc, the leading digital payments network for the insurance industry, announced today that National Indemnity Company (NICO), a leading property and casualty insurance company based in Omaha, Nebraska, has selected One Inc’s inbound payments solution PremiumPay® to deliver a faster and easier payment experience for their policyholders. NICO becomes One Inc’s first insurer to select Guidewire BillingCenter and Guidewire PolicyCenter on Guidewire Cloud as its core system. The Guidewire platform is designed to offer the flexibility and agility to design and deliver new products to best-fit policyholder needs and support enhancements to the policyholder experience. One Inc and Guidewire expanded their relationship in 2022, announcing a strategic partnership that empowers insurers to deliver a modern payments experience. NICO and its users will be able to accept payments using PremiumPay products from One Inc. PremiumPay, which natively includes Apple Pay®, Google Pay™, PayPal®, and Venmo, amongst other options, will make payment processes a more cohesive and seamless experience. “Our integration with One Inc’s PremiumPay solution will help build a strong digital payments infrastructure for the National Indemnity Company to deploy innovative solutions to improve the policyholder experience. Leveraging One Inc’s digital platform with Guidewire will help us modernize and strengthen our core systems,” said Tracy Gulden, Senior Vice President of NICO. “Today’s policyholders expect enhanced digital speed and convenience, and we are thrilled that National Indemnity Company will be processing its policyholders’ payments on the One Inc network,” said Ian Drysdale, CEO of One Inc. “We are humbled by the company’s vote of confidence in our digital payment solutions and capabilities, and we applaud NICO’s mission of providing the best service to their customers.” About One Inc One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payment, even for the most complex insurance use cases. As one of the fastest-growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claim payments. For more information, please visit www.oneinc.com. About National Indemnity Company (NICO) Located in the heart of downtown Omaha, Nebraska, and backed by decades of experience, National Indemnity Company specializes in commercial auto and general liability insurance. We are proud to be part of the Berkshire Hathaway group of insurance companies, boasting the highest possible financial strength rating of A++XV by A.M. Best.* We are Berkshire Hathaway’s oldest insurance company and established our roots in Omaha more than 80 years ago with the strength, stability, and integrity which remain today. *As of February 3, 2023. For the latest rating, access www.ambest.com.

Read More

Risk Management, Insurance Technology

Canopy Connect Joins HawkSoft Solution Partner Program

PRnewswire | July 17, 2023

Today, HawkSoft welcomes Canopy Connect into its Solution Partner program. HawkSoft has worked with Canopy Connect in an informal capacity for several years, including a joint project involving API connectivity platform, InsuranceGIG that enabled automation between HawkSoft's agency management system and Canopy Connect's insurance verification system. This announcement celebrates the formal recognition of Canopy Connect as a key player in solving pain points for independent insurance agents including an ever-increasing portion of HawkSoft's customer base. More than eight thousand insurance agents use Canopy Connect to easily collect verified insurance information from their prospects. Agents can send custom links that allow prospects to sign into an insurance carrier and securely share their policy details with the agency. All policy information, drivers, vehicles, and dwelling information can be exported directly into HawkSoft's insurance platform via an API connection through InsuranceGIG. Canopy Connect enables insurance professionals to demonstrate their expertise on navigating risk with a more complete view into a prospect's existing or prior policies. "We share a common vision of helping agencies grow and removing friction from the agent and client experiences," said Tolga Tezel, founder and CEO at Canopy Connect. "That's why we're excited to be a Solution Partner with HawkSoft, which empowers us to deliver great experiences to agencies together." "Independent agents need to become trusted experts for their policyholders," said Rushang Shah, CMO at HawkSoft. "To do that, agents need to intimately know their clients and their specific risk management needs. Canopy Connect makes this simple by automatically ingesting verified insurance information from each client's current personal and commercial policies. Agents no longer have to hunt and verify data from different carriers and policies." Agencies that use HawkSoft as their management system can receive 10% off of Canopy Connect for the first year of service. About HawkSoft Since 1995, HawkSoft is a leader in management systems for independent insurance agencies that want effective workflows and a delightful experience for staff and policyholders. Created by independent agents, HawkSoft continues to evolve as a cutting-edge system that powers thousands of agencies. HawkSoft offers the following promise to insurance agents: your investment in HawkSoft will pay for itself in the first year. Learn more about HawkSoft's unique father-and-son story at www.hawksoft.com/story. About Canopy Connect, Inc. Canopy Connect enables insurance agencies to collect verified insurance information directly from carriers in seconds, resulting in a better client and agent experience. Through its consumer consent-driven data sharing technology and secure cloud infrastructure, Canopy Connect enables insurance agencies, agents, carriers, lenders, and insurance innovators to deliver delightful, intelligent, and frictionless insurance services.

Read More