Cision PR Newswire | September 02, 2020
Hub International Limited (Hub), a leading global insurance brokerage, announced today that it has acquired Elevate Insurance Brokers (Elevate Insurance). Terms of the transaction were not disclosed. Based in Grande Prairie, Alberta, Canada, Elevate Insurance is a locally owned, independent insurance agency that provides property & casualty products, including home, auto, recreational vehicle and business insurance. Pierce Krol, President, and Otilja Majewski, Partner at Elevate Insurance, will join Hub International Insurance Brokers, a division of Hub International Canada West ULC (Hub Canada West), and report to Doug Lyall, Chief Sales Officer, Vice President of the region.
Grange Insurance, | April 30, 2021
The insurance claims process is commonly regarded as a pivotal point in the customer experience journey. Grange Insurance has enabled next-generation policyholder interactions through the claims journey in response to changing customer expectations in the modern age.
Digital updates include:
• Two-way texting to enable Grange claims associates to connect with policyholders within multiple modes of communication
• Electronic claims payments for faster claims resolution and payment
• Proactive customer texts to keep our policyholders informed of their claim status throughout the claims process.
• These improvements are part of Grange and its associate partner Integrity Insurance's dedication to engaging in new solutions to provide exceptional customer experiences.
Grange has implemented next-generation business technology to provide claims customers with text message services. Policyholders will text pictures of their assigned insurance claims and get real-time answers to their claims questions when they need them the most. This program, which is powered by Hi Marley, an AI-based conversational service interface designed specifically for the insurance sector, needs no IT integration or app to get started.
Grange saw an improvement in its already high customer loyalty scores within months of allowing two-way texting capability. Grange policyholders may connect with their adjuster in a variety of ways, including phone and email.
Paying claims electronically
Grange policyholders can also receive claims payments more quickly due to a secure electronic settlement system built to expedite restitution. Customers who file a home, vehicle, or business claim with Grange will choose to pay their claims electronically. Customers who use this payment method will collect their electronic payment in as little as a few hours by direct deposit to a checking or savings account, direct deposit to a debit card, or instant prepaid virtual cards.
Other advantages of this new capability include the ability to easily navigate payment status in a touchless experience and reduce the chance of fraud through mailed checks.
Grange allows customers to have a say in how they want to receive claims payment in the manner they find most convenient.
Claims status notification
Grange also offers automatic text messages, enabling policyholders to access claim status notifications on their mobile devices quicker than ever before. Grange's mission, with further updates already in the works, is to make the claims experience more manageable and less frustrating, allowing policyholders to get back on their feet as soon as possible. Policyholders do have the option of participating or not, and their choices can be changed at any time.
Grange is deeply committed to protecting individuals and enterprises with exceptional service and takes tremendous interest in consumer loyalty, as shown by strong ratings from J.D. Power and positive customer feedback. The business is dedicated to keeping ahead of user preferences, attitudes, and desires to have a customized and effortless customer experience.
About Grange Insurance
Grange Insurance Company, with $3 billion in assets and more than $1.3 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, life, and business insurance protection. Life insurance is offered by Grange Life Insurance and Kansas City Life Insurance. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin
DealerPolicy | December 23, 2021
DealerPolicy, the leading insurance marketplace for automotive retail, has appointed Tom Super as the company's Head of Agency Solutions. In this role, Tom will report directly to DealerPolicy Co-Founder and CEO Travis Fitzgerald and oversee the company's insurance sales and service business, which includes DealerPolicy's growing network of local agencies.
Super's appointment to expand insurance operations comes as DealerPolicy enters its next phase of accelerated growth. In 2021, DealerPolicy announced a $110 million Series C funding round led by Goldman Sachs Asset Management, and Fitzgerald was recognized as one of Travelers' 2021 Agents of the Year. The company has grown in headcount by 50% over the past year and now supports over 1,200 dealerships nationwide, with more joining each month.
A recognized insurance industry veteran, Super brings 15 years of experience in strategy, general management and leadership to DealerPolicy, having previously held positions at Farmers Insurance Group, Booz & Company, AT&T and The White House. Most recently, Super served as Head of P&C Insurance for J.D. Power and Associates, where he led the expansion of the company's insurance practice and oversaw its vast data-driven research and analysis on insurance consumers. While at Farmers, he helped to establish the company as a national brand while serving in strategy and consumer research areas during his tenure. He holds a master's degree in public administration from the American University School of Public Affairs and received his bachelor's degree in business from Robert Morris University.
"We're thrilled to have Tom join us. In addition to being an established expert who people turn to for all matters related to property and casualty insurance, Tom is a passionate and dedicated leader, His track record in establishing J.D. Power and Associates and Farmers as authorities in the industry makes for a tremendous addition to our team. Very few have more insight on insurance customers than Tom, and his expertise on the needs of modern insurance consumers is invaluable to DealerPolicy's mission of delivering a better, more seamless car buying experience for dealers and consumers alike."
-Travis Fitzgerald, Co-Founder and CEO of DealerPolicy.
DealerPolicy is the most trusted and complete digital insurance marketplace for automotive retailers and their valued customers. The company's innovative mobile technology enables car-buyers to view multiple insurance quotes and immediately purchase online and/or connect with licensed insurance agents to complete the process. With an exclusive combination of partnerships among premier automotive retailers and data providers, an industry-best insurance carrier network, and access to DealerPolicy Insurance licensed agents, DealerPolicy is recognized for its place at the forefront of Insurtech. DealerPolicy Insurance is a licensed insurance agency, with licenses to operate in the lower 48 states.