Nationwide to launch digital platform for personal insurance

Nationwide | September 25, 2019

Nationwide to launch digital platform for personal insurance
Nationwide has revealed that within the fourth quarter of this year, it will launch Spire – its new digital insurance platform designed to make purchasing
insurance easier for millennials. The announcement comes shortly after Nationwide launched a digital storefront for its commercial insurance customers and agents. Spire is a mobile website that allows customers to apply for auto insurance coverage by scanning their driver’s license and answering four questions: where do you park, how many miles do you drive, do you own or lease your car, and have you had more than two tickets in the past year? It was developed to address the pain points millennial consumers usually experience when buying insurance.

Spotlight

CallVU enables insurance companies to deliver a new engagement model that transforms simple calls into powerful, visual, digital interactions, that make existing processes more efficient and effective. Moreover, the platform has the capability to introduce new processes that previously were only available via a physical point-of-sale, but are now available anytime, anywhere. For the first time, the customer multi-channel experience is transformed into an Omni-channel experience. Doing so, all from the palm of the customer’s hand. This paper focuses on a claim use case with an American-based insurer, whose gaps and opportunities were typical of CallVU clients. However, the CallVU solution is equally suited to address various pressures being experienced across the industry, including underwriting, origination, and client servicing. Across the value chain, CallVU can assist organizations by providing key competitive technologies. Our digital solutions address the entirety of the insurance ecosystem, by meeting and exceeding key expectations in the customer journey

Spotlight

CallVU enables insurance companies to deliver a new engagement model that transforms simple calls into powerful, visual, digital interactions, that make existing processes more efficient and effective. Moreover, the platform has the capability to introduce new processes that previously were only available via a physical point-of-sale, but are now available anytime, anywhere. For the first time, the customer multi-channel experience is transformed into an Omni-channel experience. Doing so, all from the palm of the customer’s hand. This paper focuses on a claim use case with an American-based insurer, whose gaps and opportunities were typical of CallVU clients. However, the CallVU solution is equally suited to address various pressures being experienced across the industry, including underwriting, origination, and client servicing. Across the value chain, CallVU can assist organizations by providing key competitive technologies. Our digital solutions address the entirety of the insurance ecosystem, by meeting and exceeding key expectations in the customer journey

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